1 2 Previous Next 60 Replies Latest reply: Oct 25, 2011 5:37 AM by Claudio González Go to original post Branched from an earlier discussion. RSS
      • 40. Re: Re: Waiting for forums.adobe.com...
        adobe-admin Adobe Employee

        I'm now connected to WA05 and seeing definite slowdowns and inconsistent performance. Already have a case opened to investigate from the Jive side.

        • 41. Re: Re: Waiting for forums.adobe.com...
          Noel Carboni Community Member

          I scared up some cookies that are apparently related to Adobe's site, and contain the string "jive.recentHistory.55816", but I don't see any node information in them.

           

          Any idea where to find the node information when IE9 is the browser of choice?

           

          -Noel

          • 42. Re: Re: Waiting for forums.adobe.com...
            John Hawkinson Community Member

            Incidently, John, you used to be able to see the server name in the sidebar on the Testing sub-forum. But that appears to not work anymore. It calls some js that reads document.cookie, and for me, document.cookie does not appear to contain the jive.server.info cookie. I'm not sure why that would be the case, and I know very little about browser DOMs in the javascript world. Perhaps someone else can figure it out and suggest a fix.

            • 43. Re: Re: Waiting for forums.adobe.com...
              Phillip Jones Community Member

              One the days or sessions that it happens it consistently slow.

               

              MacBook Pro 2.8 GB, 8 GB RAM SATA 500 GB Hard Drive 3 MB DSL Connection

              SeaMonkey 2.0.14 or 2.7.1a , FireFox 3.6.23, FireFox 8.0, Opera 11, Safari 5.1, iCab 5.0, OmniWeb 5.5, Chrome 14.0.835.202 Makes no difference what browsers are used same problem.

              • 44. Re: Waiting for forums.adobe.com...
                ~graffiti ACP/MVPs

                46 seconds to get to the forum comments list, another 50 or so to get into this thread.

                 

                But here's an odd one, this is what I got when I came into this thread:

                 

                shot.jpg

                • 45. Re: Waiting for forums.adobe.com...
                  ~graffiti ACP/MVPs

                  Posting that last comment only took 3 seconds.

                  • 46. Re: Waiting for forums.adobe.com...
                    Noel Carboni Community Member

                    I think there are multiple things happening here...

                     

                    • Momentary server burps or restarts that cause outages (which may be perceived by users as very long delays because of retries at the various protocol levels).
                    • Short term traffic surges or things running on the server that cause momentary slowdowns.
                    • Longer term traffic issues that may be overwhelming the servers.
                    • Variations in how long it takes for an individual cliient system to execute the software, which is not trivial.
                    • Differences in what different people think is acceptable performance.  For me, if something happens after I click in less than 2 seconds, I find it acceptable.

                     

                    I believe I sense, in various folks' comments, that the percentage of time this forum provides acceptable performance for any one person varies pretty widely

                     

                    For example, the great majority of the time I'm here I find it to work fine, with only rare cases where clicking on something yields a noticeable delay or failure.  If I had to quantify, I'd say it is acceptable 98% of the time for me.

                     

                    Perhaps it would be helpful if you folks would try to quantify the amount of time you feel it performs acceptably well for you.

                     

                    -Noel

                    • 47. Re: Waiting for forums.adobe.com...
                      the_wine_snob Community Member

                      Well, I guess that it was inevitable. I bragged about how much quicker things were, just yesterday (10/11/2011), and then today, real lags.

                       

                      Some other anomalies have been:

                       

                      • Extreme lag (up to 3 mins.) to post a Reply
                      • Reply editing screen disappearing, on Add Reply, but then just hanging, until I exit from that page. The Reply does not get posted, until I start the process all over again.
                      • URL's not linking properly on the first try (intermittent)
                      • Pages very slow to load, but not nearly so bad, as when posting a Reply

                       

                      Teach me to brag...

                       

                      Hunt

                      • 48. Re: Waiting for forums.adobe.com...
                        the_wine_snob Community Member

                        Noel,

                         

                        Yesterday (10/11/2011), I would have given the forums a 100.

                         

                        Today, I am going to give it a 70, though my complaint Reply, above in Flattened View, was very quick, with "Please Wait" showing for only about 5 sec.. Yesterday, it was so quick, that I hardly had time to even see that little message. OTOH, I have had to wait up to 5 mins. today, for a Reply to post - long time watching Please Wait, with the little "gas gauge."

                         

                        Yes, it varies by the time of day, the day of the week, the individual user, and maybe the phases of the Moon?

                         

                        Hunt

                        • 49. Re: Waiting for forums.adobe.com...
                          John T Smith MVP

                          >phases of the Moon?

                           

                          Hmm... are you saying that the Jive operation staff are Werewolves, and sometimes of the month (when their claws are out) they have a hard time pressing the correct keys?

                          • 50. Re: Waiting for forums.adobe.com...
                            the_wine_snob Community Member

                            Well, that COULD be one explanation for it. Or maybe they use were-gerbils to produce the power for the servers?

                             

                            Not too long after I posted my above, observed complaints, things seem to have gotten back up to speed - however, last time I bragged, you see what I got?

                             

                            Hunt

                            • 51. Re: Waiting for forums.adobe.com...
                              Noel Carboni Community Member

                              I've been pretty active today, and while I've seen an occasional lag, generally speaking I've been getting good response.  Probably 95% acceptable, down from 98%.  It's easy to sense something's amiss, but not at all unusable.

                               

                              -Noel

                              • 52. Re: Waiting for forums.adobe.com...
                                adobe-admin Adobe Employee

                                If you can identify which node you are hitting it would help. Sorry, I don't know how to do that in IE or Safari. I gave the Firefox instructions earlier in the thread.

                                 

                                In Chrome you can go to Preferences > Under the Hood > Privacy > All Cookies and Site Data > forums.adobe.com > jive.server.info and look for adobe-vm-wa0X where the 0X is the node name.

                                 

                                It sometimes helps to just open a different browser as you will often connect to a different node. Restarting the same browser will not usually jump nodes. But in Chrome you can try a new "incognito window" to see if it gets you to a different node. If you have two browsers on two nodes you can see if there is a marked difference between them.

                                 

                                Thanks!

                                • 53. Re: Waiting for forums.adobe.com...
                                  the_wine_snob Community Member

                                  Perhaps Jive runs on a couple of Blackberry? [Is the official plural of those smart-phones Blackberries (like the fruit), or Blackberrys?]

                                   

                                  Hunt

                                  • 54. Re: Waiting for forums.adobe.com...
                                    the_wine_snob Community Member

                                    Well, maybe it is not just Jive?

                                     

                                    Google.com is not coming up often.

                                    FoxNews Network is having real problems with their feeds.

                                    Replies are starting to time-out on the Adobe forums.

                                     

                                    Experiencing this on Chrome, PC, at ~ 11:00AM PDT on 10/12/2001 for the Web-based stuff, and on my COX Cable TV feed.

                                     

                                    Hm-m-m?

                                     

                                    Hunt

                                    • 55. Re: Waiting for forums.adobe.com...
                                      Noel Carboni Community Member

                                      Bill, I saw a tutorial on troubleshooting Blackberry problems the other day:  http://www.youtube.com/watch?v=SuNaZmvlRNg

                                       

                                      Seriously, sounds like you may be having local network problems.

                                       

                                      Seems to me someone needs to invent a diagnostic app that would drill down into the nitty gritty of what's wrong between a user and a site then present the results in simple terms.

                                       

                                      -Noel

                                      • 56. Re: Waiting for forums.adobe.com...
                                        Noel Carboni Community Member

                                        Would I necessarily be "hitting" the same node in Firefox?  I have Firefox on hand for testing web work...

                                         

                                        This is what's in the Firefox cookie for me:  "serverName=forums.adobe.com:serverPort=80:contextPath=:localName=adobe-vm-wa05.sgvm2hosted.jiveland.com:localPort=9200:localAddr=127.0.0.1"

                                         

                                        Just being clear, this one has been pretty consistently fast for me over the past couple of days.

                                         

                                        Out of curiosity, is the server run from a virtual machine (noting the adobe-vm- prefix)?  I can imagine that could yield yet another whole level of inconsistency, as other VMs might be doing resource-intensive things.

                                         

                                        -Noel

                                        • 57. Re: Waiting for forums.adobe.com...
                                          the_wine_snob Community Member

                                          Noel,

                                           

                                          In this case, it seems to be very wide-spread, affecting the UK, Europe, Africa, the Middle-East, and now Canada and the US, as of today.

                                           

                                          Thanks,

                                           

                                          Hunt

                                          • 58. Re: Waiting for forums.adobe.com...
                                            John Hawkinson Community Member

                                            Noel:

                                            Would I necessarily be "hitting" the same node in Firefox?  I have Firefox on hand for testing web work...

                                            You would definitely not be necessarily hitting the same node as in Firefox. If you do get the same node, it would be via random chance. Since there are only four servers (last I checked), 1/4 isn't that hard to do, of course.

                                            • 59. Re: Waiting for forums.adobe.com...
                                              pwillener ACP/MVPs

                                              Since about 60 minutes there have been major waits (up to several minutes) for every forum action (e.g. displaying a topic).

                                               

                                              Multiple times the connection timed out completely.  I also was multiple times prompted for my login credentials.

                                              • 60. Re: Waiting for forums.adobe.com...
                                                Claudio González MVP

                                                Situation here right now: 2 min 23 seconds to get into the forums using bookmark. Less than three seconds in opening this thread. 59 seconds to go to its last post.

                                                • 61. Re: Waiting for forums.adobe.com...
                                                  Claudio González MVP

                                                  A little over 3 secs posting the above message, 1 min 32 sec to correct a typo.

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