Can not reinstall Flash Player 11--URGENT

[nbarrett74]

Have gone through the steps on adobe's website run the unistaller, restarted computer, and tried installing again and eitherit is timing out or giving me a weird certificate error?

Please help need to get flash reinstalled urgently

[nbarrett74]

This is on a Windows XP computer, and i have tried re-installing flash on both IE and FF and it fails in both. I would even take v10 just to get something back on my computer. There is a lot i cant do now that i dont have flash anymore.

[_maria_]

Are you downloading from http://get.adobe.com/flashplayer?  If so, can you provide a screenshot of the certificate error?

[pwillener]

It will help the installer team if you could provide the screenshot (or the full message) requested above.

After that, try downloading the installer from http://forums.adobe.com/thread/909550

[towgod]

i couldnt load it either...kept getting message rhat appliction was being used.   tried reloading player 10 but no good. there is defineatly something wrong with 11 so am using google chrome as browser now as it gas player alredy installed in it till flash player 11 is fixed

[pwillener]

towgod wrote:

...kept getting message rhat appliction was being used.

It would really help if you could provide a screenshot or the exact full message of that.

After that, can you try to locate FlashPlayerCPLApp.cpl in C:\Windows\system32 and delete it?

[nbarrett74]

dont know why but i was finally able 2 flash installed on FF than it successfully downloaded n installed for ie

[towgod]

1st pic was after an hr pluss of running......could not find Flashplayercplapp in system32

[_maria_]

twogod,

You're issue appears to be different from the original issue in this thread (weird certificate error). In the future, please start a different thread if you're issue is not the same as an existing thread.  It will help tremendously in responding appropriately, and reduce confusion in a thread.a

Can you please provide the FlashInstall.log file?  On a 32-bit OS, it is located in \Windows\System32\Macromed\Flash.  On a 64-bit OS, there will be two files, one in \Windows\System32\Macromed\Flash, and another in \Windows\SysWow64\Macromed\Flash.

Also, can you try installing using the files posted here: http://forums.adobe.com/message/3952360#3952360

Thank you.

--

Maria

[towgod]

there is no macromed.flash  in sysrem32 and i have tried installing from all the sites suggested and it still WONT install.......still keep getting the same messages

[pwillener]

towgod wrote:

still keep getting the same messages

What is the installer file name you are running?

[towgod]

hi.....the name is install_flash_player_11_plugin_32bit.exe

[pwillener]

And you get message "Actionlist not found" from that installer?

[towgod]

no from the Adobe page

[pwillener]

Then what about install_flash_player_11_plugin_32bit.exe ???

[_maria_]

Hi towgod,

What is the name of the file, downloaded from the Adobe page, that you were using when you recieved the error:

Installation encountered and error

Actionlist not found

Can you still reproduce the error if you download from the Adobe page?

If you can, please provide the name of the file that resulted in this error.

Thank you in advance.

--

Maria

[towgod]

hi its install_flashplayer11x32ax_gtbp_chra_aih.exe

you will not believe this..........i tried installing it again............and it WORKED

[_maria_]

Thank you, towgod.  I have forwarded the information to the appropriate individuals.

[_maria_]

Hi towgod,

The 'Actionlist not found' error may occur due to network issues or webapp failures.  I know you are now able to intall Flash Player, however, to help narrow down the issue, when did you first begin getting this error (date, if possible woudl be great)?  What type of connection to the internet do you have (DSL, cable, other), and the normal download speeds you experience? Is your machine configured with proxy settings?

Thank you in advance.

--

Maria

[towgod]

It was 11th Oct i attempted to download it. I have ADSL+ 2 broadband cable, speed is 1000kbs and i have proxy settings hope this helps

[_maria_]

towgod,

Thank you for the additional information.  I have forwarded to the appropriate individuals.

--

Maria

[nbarrett74]

this issue has been resolved

[pwillener]

nbarrett74 wrote:

this issue has been resolved

Someone else is posting in your topic, despite having been told to open a topic of their own,