8 Replies Latest reply: Nov 10, 2011 10:05 AM by LesaTerrell61 RSS

    Adobe Air installation

    LesaTerrell61 Community Member

      When trying to install Adobe Air on my Windows Vista I don't get an error message it just doesn't install

        • 1. Re: Adobe Air installation
          Yuzhong.Cao Community Member

          I'm sorry you're running into installation issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

           

          Microsoft Install and Uninstall Fix It

           

          If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

           

          AIR Installer Log Instructions

           

          Thanks,

          Yuzhong

          • 2. Re: Adobe Air installation
            bryanbaker Community Member

            I couldn't install Adobe Air on my Windows XP SP3 32 bit system and I kept getting the error message, "An error occured while installing Adobe Air.  Installation may not be allowed by your administrator.  Please contact your administrator."   I also could not find any "log" file associated with Adobe Air and also Adobe Air was not in my "Add & Remove Programs" in Control Panel.     I downloaded and ran the "Microsoft Install and Uninstall Fix It program and it solved ALL my problems.     Thank you "Yuzhong" for the solution.  

            • 3. Re: Adobe Air installation
              LesaTerrell61 Community Member

              Please find the AIR log I did the unistall and reinstall but still doesn't work.

               

               

               

              [2011-10-07:16:37:19] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

              [2011-10-07:16:37:19] Commandline is:

              [2011-10-07:16:37:19] No installed runtime detected

              [2011-10-07:16:37:27] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

              [2011-10-07:16:37:27] Commandline is:

              [2011-10-07:16:37:27] No installed runtime detected

              [2011-10-07:16:38:28] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

              [2011-10-07:16:38:28] Commandline is:

              [2011-10-07:16:38:28] No installed runtime detected

              [2011-10-07:16:39:48] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

              [2011-10-07:16:39:48] Commandline is:

              [2011-10-07:16:39:48] No installed runtime detected

              [2011-10-07:16:42:05] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

              [2011-10-07:16:42:05] Commandline is:

              [2011-10-07:16:42:05] No installed runtime detected

              [2011-10-07:16:42:07] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

              [2011-10-07:16:42:07] Commandline is:

              [2011-10-07:16:42:07] No installed runtime detected

              [2011-10-16:10:23:38] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

              [2011-10-16:10:23:38] Commandline is:

              [2011-10-16:10:23:38] No installed runtime detected

              • 4. Re: Adobe Air installation
                LesaTerrell61 Community Member

                I posted the log as I still can't get AIR to install.

                • 5. Re: Adobe Air installation
                  LesaTerrell61 Community Member

                  I posted the log as I still can't get AIR to install

                  • 6. Re: Adobe Air installation
                    Yuzhong.Cao Community Member

                    Have you try to Microsoft Install and Uninstall Fix It and verify your issue. If you still come across that problem, please copy the entire log here and try the following solution.

                    Please try this solution:

                     

                    Step 1. Download the “Windows Installer CleanUp Utility” tool here. Click the “DOWNLOAD LOCATIONS” button, and it will download automatically. The installer file name is “msicuu2.exe”.

                     

                    Step 2. This tool was initially designed for win xp, in order to make sure it install and run well Win 7. You need to make a small configuration.

                     

                    Right click on the msicuu2.exe installer file, go to Properties -> Compatibility -> check “Run this problem in compatibility mode for Windows XP (SP3)”. Here is a screen shot. And then run the installer and install the application.

                     

                    Compatibility.png

                     

                    Step 3. After installation, go to Start -> All Programs -> Find “Windows Install Clean Up” and click on the icon to launch the utility program.

                     

                    You should see this window open:

                     

                    Windows Installer Clean Up.png

                     

                    Step 4. In the opened window, find a program named “Adobe AIR [x.x.x…]” as the version. Mine is AIR 3.0.0.3880. When you select on the item, and click the “Remove” button, the utility will remove the program completely. I suggest you to remove all Adobe AIR versions listed in the window.

                     

                    Step 5. After a clear uninstallation, you can get the latest version of Adobe AIR here. Try to install it and it should be installed right away without any problem.

                     

                    Reference links:

                     

                    China Flash Runtime Blog, and the forum post "Can't install Air on XP home edition (sp3) ".

                     

                    Thanks,

                    Yuzhong

                    Flash Runtime Customer Experience

                    • 7. Re: Adobe Air installation
                      LesaTerrell61 Community Member

                      I am still having problems contacted help desk who told me they couldn't help me.  I have done everything you suggested, on the above note When I go to clean up Adobe Air doesn't show up.  I also tried the Reimage and even with their help this is the message I get when trying to install a program that uses Adobe Air.  Please help!!!

                       

                      Problem signature:

                        Problem Event Name:                        APPCRASH

                        Application Name:                             Adobe AIR Application Installer.exe

                        Application Version:                           3.0.0.4080

                        Application Timestamp:                     4e7d51da

                        Fault Module Name:                          WebKit.dll

                        Fault Module Version:                        6531.9.0.0

                        Fault Module Timestamp:                  4e7d556b

                        Exception Code:                                  c0000005

                        Exception Offset:                                00014397

                        OS Version:                                          6.0.6002.2.2.0.768.3

                        Locale ID:                                             1033

                        Additional Information 1:                  4912

                        Additional Information 2:                  4e6eea6594e482d910367b22f2466276

                        Additional Information 3:                  a8ed

                        Additional Information 4:                  bdbfa317fba5517a412297a09c24563c

                       

                      Read our privacy statement:

                        http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

                      • 8. Re: Adobe Air installation
                        LesaTerrell61 Community Member

                        Here is what I copied from the install logs

                         

                        [2011-10-07:16:37:19] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-10-07:16:37:19] Commandline is:

                        [2011-10-07:16:37:19] No installed runtime detected

                        [2011-10-07:16:37:27] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-10-07:16:37:27] Commandline is:

                        [2011-10-07:16:37:27] No installed runtime detected

                        [2011-10-07:16:38:28] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-10-07:16:38:28] Commandline is:

                        [2011-10-07:16:38:28] No installed runtime detected

                        [2011-10-07:16:39:48] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-10-07:16:39:48] Commandline is:

                        [2011-10-07:16:39:48] No installed runtime detected

                        [2011-10-07:16:42:05] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-10-07:16:42:05] Commandline is:

                        [2011-10-07:16:42:05] No installed runtime detected

                        [2011-10-07:16:42:07] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-10-07:16:42:07] Commandline is:

                        [2011-10-07:16:42:07] No installed runtime detected

                        [2011-10-16:10:23:38] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-10-16:10:23:38] Commandline is:

                        [2011-10-16:10:23:38] No installed runtime detected

                        [2011-10-18:12:30:29] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-10-18:12:30:29] Commandline is:

                        [2011-10-18:12:30:29] No installed runtime detected

                        [2011-11-03:13:15:07] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-03:13:15:07] Commandline is:

                        [2011-11-03:13:15:07] No installed runtime detected

                        [2011-11-04:09:45:46] Runtime Installer begin with version 3.2.0.1100 on Windows Vista x86

                        [2011-11-04:09:45:46] Commandline is:

                        [2011-11-04:09:45:46] No installed runtime detected

                        [2011-11-04:14:51:19] Runtime Installer begin with version 3.2.0.1100 on Windows Vista x86

                        [2011-11-04:14:51:19] Commandline is:

                        [2011-11-04:14:51:19] No installed runtime detected

                        [2011-11-10:10:00:54] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:10:00:54] Commandline is: -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:00:54] No installed runtime detected

                        [2011-11-10:10:00:54] Invoking Application Installer for combined install

                        [2011-11-10:10:00:54] Launching subprocess with commandline C:\Users\Lesa\AppData\Local\Temp\AIRFD3.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Lesa\AppData\Local\Temp\AIRFD3.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:00:54] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:10:00:54] Commandline is: -runtime C:\Users\Lesa\AppData\Local\Temp\AIRFD3.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:00:54] No installed runtime detected

                        [2011-11-10:10:00:55] Unpackaging http://www.bridallive.com/air/retailer/RetailerClient.air to C:\Users\Lesa\AppData\Local\Temp\fla2611.tmp

                        [2011-11-10:10:01:08] Application signature verified

                        [2011-11-10:10:01:08] Unpackaging/validation complete

                        [2011-11-10:10:03:37] Cancel request received

                        [2011-11-10:10:03:37] Application Installer end with exit code 6

                        [2011-11-10:10:03:44] Subprocess app installer failed (-1073741819)

                        [2011-11-10:10:03:44] Runtime Installer end with exit code 7

                        [2011-11-10:10:04:07] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:10:04:07] Commandline is: -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:04:07] No installed runtime detected

                        [2011-11-10:10:04:07] Invoking Application Installer for combined install

                        [2011-11-10:10:04:07] Launching subprocess with commandline C:\Users\Lesa\AppData\Local\Temp\AIR633.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Lesa\AppData\Local\Temp\AIR633.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:04:08] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:10:04:08] Commandline is: -runtime C:\Users\Lesa\AppData\Local\Temp\AIR633.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:04:08] No installed runtime detected

                        [2011-11-10:10:04:08] Unpackaging http://www.bridallive.com/air/retailer/RetailerClient.air to C:\Users\Lesa\AppData\Local\Temp\fla1907.tmp

                        [2011-11-10:10:04:10] Application signature verified

                        [2011-11-10:10:04:10] Unpackaging/validation complete

                        [2011-11-10:10:05:56] Runtime Installer begin with version 3.2.0.1100 on Windows Vista x86

                        [2011-11-10:10:05:56] Commandline is:

                        [2011-11-10:10:05:56] No installed runtime detected

                        [2011-11-10:10:06:13] Cancel request received

                        [2011-11-10:10:06:14] Application Installer end with exit code 6

                        [2011-11-10:10:06:41] Subprocess app installer failed (-1073741819)

                        [2011-11-10:10:06:41] Runtime Installer end with exit code 7

                        [2011-11-10:10:06:52] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:10:06:52] Commandline is: -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:06:52] No installed runtime detected

                        [2011-11-10:10:06:52] Invoking Application Installer for combined install

                        [2011-11-10:10:06:52] Launching subprocess with commandline C:\Users\Lesa\AppData\Local\Temp\AIR84C4.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Lesa\AppData\Local\Temp\AIR84C4.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:06:52] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:10:06:52] Commandline is: -runtime C:\Users\Lesa\AppData\Local\Temp\AIR84C4.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:06:52] No installed runtime detected

                        [2011-11-10:10:06:53] Unpackaging http://www.bridallive.com/air/retailer/RetailerClient.air to C:\Users\Lesa\AppData\Local\Temp\fla9CD6.tmp

                        [2011-11-10:10:06:55] Application signature verified

                        [2011-11-10:10:06:55] Unpackaging/validation complete

                        [2011-11-10:10:07:33] Cancel request received

                        [2011-11-10:10:07:34] Application Installer end with exit code 6

                        [2011-11-10:10:07:37] Subprocess app installer failed (-1073741819)

                        [2011-11-10:10:07:37] Runtime Installer end with exit code 7

                        [2011-11-10:10:57:57] Runtime Installer begin with version 3.2.0.1100 on Windows Vista x86

                        [2011-11-10:10:57:57] Commandline is:

                        [2011-11-10:10:57:57] No installed runtime detected

                        [2011-11-10:10:58:28] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:10:58:28] Commandline is: -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:58:28] No installed runtime detected

                        [2011-11-10:10:58:28] Invoking Application Installer for combined install

                        [2011-11-10:10:58:28] Launching subprocess with commandline C:\Users\Lesa\AppData\Local\Temp\AIRC463.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Lesa\AppData\Local\Temp\AIRC463.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:58:28] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:10:58:28] Commandline is: -runtime C:\Users\Lesa\AppData\Local\Temp\AIRC463.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:10:58:28] No installed runtime detected

                        [2011-11-10:10:58:29] Unpackaging http://www.bridallive.com/air/retailer/RetailerClient.air to C:\Users\Lesa\AppData\Local\Temp\flaDB7C.tmp

                        [2011-11-10:10:58:32] Application signature verified

                        [2011-11-10:10:58:32] Unpackaging/validation complete

                        [2011-11-10:11:00:11] Cancel request received

                        [2011-11-10:11:00:11] Application Installer end with exit code 6

                        [2011-11-10:11:00:22] Subprocess app installer failed (-1073741819)

                        [2011-11-10:11:00:22] Runtime Installer end with exit code 7

                        [2011-11-10:11:02:24] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86

                        [2011-11-10:11:02:24] Commandline is:

                        [2011-11-10:11:02:24] No installed runtime detected

                        [2011-11-10:11:02:45] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:11:02:45] Commandline is: -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:11:02:45] No installed runtime detected

                        [2011-11-10:11:02:45] Invoking Application Installer for combined install

                        [2011-11-10:11:02:45] Launching subprocess with commandline C:\Users\Lesa\AppData\Local\Temp\AIRAE25.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Lesa\AppData\Local\Temp\AIRAE25.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:11:02:45] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

                        [2011-11-10:11:02:45] Commandline is: -runtime C:\Users\Lesa\AppData\Local\Temp\AIRAE25.tmp -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bridallive.com/air/retailer/RetailerClient.air -- "installed from web"

                        [2011-11-10:11:02:45] No installed runtime detected

                        [2011-11-10:11:02:46] Unpackaging http://www.bridallive.com/air/retailer/RetailerClient.air to C:\Users\Lesa\AppData\Local\Temp\flaC6D3.tmp

                        [2011-11-10:11:02:50] Application signature verified

                        [2011-11-10:11:02:50] Unpackaging/validation complete

                        [2011-11-10:11:03:42] Cancel request received

                        [2011-11-10:11:03:42] Application Installer end with exit code 6