1 Reply Latest reply: Oct 16, 2011 11:32 PM by zjian RSS

    Win7 Application Crash on Print Job since Air Update to



      first of all sorry for my bad English but I need your HELP.

      A lot of my Customers have a Problem with my Application since Adobe automatically updated Air to Version

      When starting a PrintJob on a Windows 7 Machine the Application Crashes. With Air 2.7.2 everything is fine.  My only solution is to Downgrade Air to 2.7.2.


      Has someone an idea how I can solve this?


      Here is the crash Report on an Win 7 64Bit Machine with Service Pack 1 in German:


      Protokollname: Application

      Quelle:        Application Error

      Datum:         14.10.2011 12:20:56

      Ereignis-ID:   1000


      Ebene:         Fehler


      Benutzer:      Nicht zutreffend

      Computer:      Gio-PC-onIMac


      Name der fehlerhaften Anwendung: extato commerce.exe, Version:, Zeitstempel: 0x4e7d51b6

      Name des fehlerhaften Moduls: Adobe AIR.dll, Version:, Zeitstempel: 0x4e7d5799

      Ausnahmecode: 0xc0000005

      Fehleroffset: 0x0012dabe

      ID des fehlerhaften Prozesses: 0x494

      Startzeit der fehlerhaften Anwendung: 0x01cc8a5abdd4e4bc

      Pfad der fehlerhaften Anwendung: c:\program files (x86)\extato commerce\extato commerce.exe

      Pfad des fehlerhaften Moduls: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll

      Berichtskennung: 33870ff8-f64e-11e0-8e55-001c429351d4


      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>




          <TimeCreated SystemTime="2011-10-14T10:20:56.000000000Z" />




          <Security />



          <Data>extato commerce.exe</Data>



          <Data>Adobe AIR.dll</Data>







          <Data>c:\program files (x86)\extato commerce\extato commerce.exe</Data>

          <Data>c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll</Data>