2 Replies Latest reply: Oct 18, 2011 9:50 AM by dcacrobat RSS

    HTML 2 PDF Failure

    dcacrobat Community Member

      I write to report an issue during a scanning issue.  This is a Canon scanner that has a feature of scanning to a PDF.  Working with Adobe Acrobat 6.0 professional on a Vista Ultimate machine.  The specific message reads:

       

      There was an error while loading the plug-in HTML2PDF.api. The plugin failed to initialize.

       

      At the time I was not attempting to convert a URL to a PDF.  Seeking guidance on corrective measures.

        • 1. Re: HTML 2 PDF Failure
          Bill@VT CommunityMVP

          If your scanner is producing the PDF, then you do not have an Acrobat question. If you are scanning into Acrobat, that is a different issue. It sounds like you are using a scanner feature, not Acrobat.

          • 2. Re: HTML 2 PDF Failure
            dcacrobat Community Member

            Much thanks for your timely reply.  The scanner software requires that one must scan to an application.  The configuration has to point to an executable.  In program files I must select an executable,  in this case acrobat.exe.   Have been using this for years and never have seen a problem.  Continues guidance sought.