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Adobe player not working after upgrade

Explorer ,
Oct 18, 2011 Oct 18, 2011

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Sorry I have start a new thread, was unable to post reply to my same thread posted 2 days ago.

To answer your question,

What is inside,

C:\Windows\system32\macromed

in Flashinstall folder

=O====== M/11.0.1.152 2011-10-18+20-55-56.291 ========
0000 00000010 "C:\Users\sam\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZFKGNAZ\uninstall_flash_player_64bit[1].exe" -force 
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0005 00001018
0006 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2
0007 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0008 00001019
0009 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe 5
0010 00000018
0011 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe 5
0012 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.dll 5
0013 00000018
0014 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.dll 5
0015 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0016 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0017 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0018 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0019 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0020 00001021
0021 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0022 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0023 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0024 00001048
0025 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0026 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0027 00001018
0028 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0029 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0030 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0031 00001019
0032 00001020
0033 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0034 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0035 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0036 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0037 00001021
0038 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0039 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0040 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0041 00001048
0042 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0043 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0044 00001036 Software\Opera Software/Last CommandLine 2
0045 00001036 Software\Opera Software/Last CommandLine 2
0046 00001036 Software\Opera Software/Plugin Path 2
0047 00001036 Software\Opera Software/Plugin Path 2
0048 00000011 1
=X====== M/11.0.1.152 2011-10-18+20-56-02.562 ========

Inside C:\windows\syswow64\macromed\flash

there are 4 applications

Flash11c.ocx

FlashInstall

FlashUtil11c

Flashutil11c_ActiveX

I have install Adobe flash player 32 bit for IE8 from FAQ here, than why applications are in syswow64, is that a problem? Also in Mange Add-ons, I do not see shockwave Flash Object, but when I click on, All add-ons, it will appear and is Enable. If you need any more setting info, please let me know.

Please I need your help to resolve this issue,

Many thanks.

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correct answers 1 Correct answer

Explorer , Oct 19, 2011 Oct 19, 2011

I assume from your last reply that there is not much you can do. By any chance, do you have Adobe technical support number for flash player, which you can emails me?

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LEGEND ,
Oct 18, 2011 Oct 18, 2011

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What is your operating system & version & edition?

I suggest that you download & run the uninstaller from the same FAQ entry, then restart your system.

Make sure that both C:\Windows\system32\Macromed\Flash and C:\Windows\syswow64\Macromed\Flash are completely empty before you try the installation again.

You need to run the 32-bit installer on 32-bit Windows, or the 64-bit installer on 64-bit Windows.

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Explorer ,
Oct 19, 2011 Oct 19, 2011

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I have windows Vista 64 bit, also have IE 8, 32 bit and 64 bit.

I tried both 32 bit flash player from FAQ for IE 8 32 bit.

and 64 bit flash player for IE 64 bit.

After every uninstall, check if Macromed folders are empty, restart and try again from folders saved on desktop as admin, I also disable my CA security suite, and tried the whole process.

I am furious at Adob, why they force people to upgrade to their newer version. Their software should be able to identify, who has the compatible version for upgrade.

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Explorer ,
Oct 19, 2011 Oct 19, 2011

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I assume from your last reply that there is not much you can do. By any chance, do you have Adobe technical support number for flash player, which you can emails me?

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LEGEND ,
Oct 20, 2011 Oct 20, 2011

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sam3045 wrote:

I tried both 32 bit flash player from FAQ for IE 8 32 bit.

and 64 bit flash player for IE 64 bit.

I do not understand this - did you run both 32-bit and 64-bit installers?

Since your OS is 64-bit you only need to run the 64-bit installer.

sam3045 wrote:

I am furious at Adob, why they force people to upgrade to their newer version. Their software should be able to identify, who has the compatible version for upgrade.

Nobody is "forcing" anyone to upgrade; you always have that choice.  The installer at http://get.adobe.com/flashplayer/ will automatically install the correct version on your system.  Only when there are problems, we recommend to download the direct installers.

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Explorer ,
Oct 21, 2011 Oct 21, 2011

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No I am using one download at a time, so good to know that I only need 64 bit, I have tried every option, disable anti virus, unistall, delete all flash folders, restart, install, restart. delete cookies and temp folders, change setting in internet options under secuirty per other threads here. Download Safari, now youtube request to download 10 or newer version.

I am totally out of ideas, may be I will go to Best Buy. This is not fair......

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Advisor ,
Oct 21, 2011 Oct 21, 2011

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Press Alt and X, move pointer to Safety, is ActiveX filtering unchecked?

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LEGEND ,
Oct 21, 2011 Oct 21, 2011

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Do you have Shockwave Flash Object enabled (http://forums.adobe.com/thread/885448) ?

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Explorer ,
Oct 24, 2011 Oct 24, 2011

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Yes, shockwave player Object is enable in add ins in both IE and Safari.

I have IE 8, is there ActiveX Filtering option?

I disable CA internet security from Start up.

Start in safe mode, install

Restart

Both IE and Safari does not work, [youtube is keep on giving error " to run this programe, I need to install flashplayer 10 or above" which means old copy of flash  is somewhere on computor.]

Yes, I delete flash folder from system 32 and syswow64. also click start , explore and delete flash folder from macromed32 and 64.

Carl Myers Jr, unable to follow your instructions.

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LEGEND ,
Oct 24, 2011 Oct 24, 2011

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ActiveX Filterin is new on IE9.

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Explorer ,
Oct 26, 2011 Oct 26, 2011

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After reading every where on line for a clue to make flash player to work, I tried, https:/www.youtube.com, it works for the first clip and Dailymotion, which I believe has a built in flash player also works. But unable to use flash player in IE, Safari and FF.

     Also I am unable to post a reply on this forum, using another computor to post a reply here. Keep on getting error to download flash player from Adobe.

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Advisor ,
Oct 26, 2011 Oct 26, 2011

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Going to Internet Options, Security, what is your security level for Internet?

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Explorer ,
Oct 26, 2011 Oct 26, 2011

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LATEST

For internet, it is medium high but for trusted sites it is medium, I keep of changing medium high to medium, but due to CA internert security suite, I believe it is default to medium high.

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