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Can't install Adobe Flash Player 11

New Here ,
Oct 19, 2011 Oct 19, 2011

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Hi guys.

I have a big problem, the flash player simply dosen't want to install, it simply dissapears, i gonna type the exact steps i took for this to happen.

Open mozilla firefox-Go to adobe site-find flash player-click on Download now- it takes me to download page all thing normal it pops up for download, after i download it i click on open containing folder and it takes me to the program, i right click then i click on Run As Administrator, HERE is the problem, after i click on OK (after it asks me for permission) Adobe Flash Player simply dissapears and no installer appears, however it does appear on the process list (using like 10k memory) and i must close it using end process since it only stays there doing absolutely nothing. Any help please?

Additional Info: OS: Windows 7 Ultimate x64

                         CPU: Core i5 760 @ 4GHz

                         RAM: 4GB at 1200Mhz (1333MHz normal)

                         PSU: 750W power-supply.

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correct answers 1 Correct answer

Adobe Employee , Oct 20, 2011 Oct 20, 2011

Have you tried uninstalling before installing the new player? Use the uninstaller here (http://kb2.adobe.com/cps/141/tn_14157.html) and then download the following installer and try it...

http://download.macromedia.com/pub/flashplayer/current/install_flash_player_64bit.exe

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Adobe Employee ,
Oct 20, 2011 Oct 20, 2011

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Have you tried uninstalling before installing the new player? Use the uninstaller here (http://kb2.adobe.com/cps/141/tn_14157.html) and then download the following installer and try it...

http://download.macromedia.com/pub/flashplayer/current/install_flash_player_64bit.exe

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New Here ,
Oct 20, 2011 Oct 20, 2011

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Thank you, i did uninstalled flash player before installing the new version but it did not worked, however the unninstaller you have provided worked

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LEGEND ,
Oct 20, 2011 Oct 20, 2011

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Dutu40 wrote:

but it did not worked

Not clear; so the same thing happens with the installer from the link in Josh's post?

Can you post the contents of the FlashInstall.log file in C:\Windows\syswow64\Macromed\Flash ?

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New Here ,
Oct 21, 2011 Oct 21, 2011

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The installer from Josh's post worked. As the content list is very long I will post one of the failed installs, tell me if I must post the entire content.

= M/11.0.1.152 2011-10-19+15-28-30.844 ========

0000 00000010 "C:\Users\<User Name Hidden>\AppData\Local\Temp\4674.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1

0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11c.ocx

0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe

0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.dll

0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0007 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

=X====== M/11.0.1.152 2011-10-19+15-28-32.731 ========

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