RoboHelp 8 crashes when clicking See Also tab of Design-Time Control Properties

[Guest]

My project was previously in RoboHelp 7 and is a merged project. I copied a topic with see also buttons and want to edit the links. I right click the button and select Design-Time Control [name] Properties and click the See Also tab. RoboHelp crashes every single time. Error message:

EventType : BEX	P1 : RoboHTML.exe	P2 : 8.0.0.203	P3 : 4944f3bb
P4 : CLIENTMONTEREYDB.dll	P5 : 8.0.0.203	P6 : 4944e14d	P7 : 000016aa
P8 : c0000409	P9 : 00000000

One thing that is a little strange is that some of the buttons have Design-Time Control [object1] Properites and some have Design-Time Control [RelatedTopic] Properties, but all have the See Also tab.

If I insert a new See Also button using Insert > See Also, the menu choice is Design-Time Control [See Also] Properties and the tab is See Also. Click the tab and RoboHelp crashes.

If I insert a new Related Topics button using Insert > Related Topics, the menu choice is Design-Time Control [Related Topic] Properties and the tab is called Related Topics. Click the tab and RoboHelp does not crash.

I have a whole lot of these buttons I need to modify, so I'd appreciate if anyone knows of a solution to this problem.

Sample HTML for an offending button:

<!--Metadata type="DesignerControl" startspan

<object classid="clsid:A2F1FA63-C1E6-11d2-9140-006DC83B9955" border="0"

         id="object1" style="margin-top: 0px; margin-bottom: 0px; margin-left: 0px;

         margin-right: 0px;" align="bottom">

<param name="_Version" value="65536"  />

<param name="_ExtentX" value="1720"  />

<param name="_ExtentY" value="582"  />

<param name="_StockProps" value="13"  />

<param name="ForeColor" value="0"  />

<param name="BackColor" value="12632256"  />

<param name="UseButton" value="-1"  />

<param name="UseText" value="0"  />

<param name="ControlLabel" value="See Also"  />

<param name="UseIcon" value="0"  />

<param name="Items" value="ChgSubErrSeverity - see also$$**$$"  />

<param name="Image" value=""  />

<param name="FontInfo" value="Verdana,8,0,,BOLD"  />

<param name="_CURRENTFILEPATH" value="C:\DocsClassic\CARS-Maintenance\HelpSourceZip313\carsis\Changing_Submission_Error_Severity.htm"

  />

<param name="_ID" value="object1"  />

<param name="DialogDisplay" value="1"  />

<param name="Frame" value=""  />

<param name="Window" value=""  />

<param name="ChmFile" value=""  />

<param name="DisableJump" value="0"  />

</object>-->

<object

  classid="clsid:ADB880A6-D8FF-11CF-9377-00AA003B7A11"

    type="application/x-oleobject">

  <param  name="Command"  value="ALink,MENU" />

  <param  name="Button"  value="Text:See Also" />

  <param  name="Font"  value="Verdana,8,0,,BOLD" />

  <param  name="Frame"  value="" />

  <param  name="Item1"  value="" />

  <param  name="Item2"  value="ChgSubErrSeverity - see also" />

</object>

<!--Metadata type="DesignerControl" endspan-->

[Captiv8r]

Hi there and welcome to our community

What is your zoom setting? Is it other than 100%?

Also, does the same thing happen in a totally new project or in one of the samples?

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Guest]

Zoom setting is 100%.

Interestingly, it does NOT crash in a new project if I create a new See Also button and click the See Also tab. That must mean some corruption in the upgrade to the new version.

[Captiv8r]

Hello again

So we've narrowed it a bit. What about a new topic in the existing project?

That should indicate whether it's a project specific issue or if the issue is at the topic level.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[tasha112760]

Hi again,

  It crashes if I create a See Also button in a new topic in the existing help project.

[Captiv8r]

Hello again

Bummer that!

First, I'll answer something I failed to earlier. You said that sometimes it says SeeAlso and sometimes it's object1. Here's the deal on that.

When you click Insert > See Also the first time in a topic, the control is named SeeAlso. If you copied and pasted or clicked Insert > See Also again, the first time you did that it would be object1 or OBJECT1 depending on whether you used the menu or you copied and pasted. This is because each of these must use a unique name. So is it possible that you disliked seeing object1 on some and you renamed so the second (or third) also was named SeeAlso? I could see that causing RoboHelp to gag.

Assuming that's not it, what about topic filenames or titles? Do any of them have unusual characters in the names? Any character other than 0-9, a-z, A-Z or an underscore ( _ ) is suspect. Perhaps an odd character is tossing a monkey wrench into the works.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[tasha112760]

The file names have no special characters. And I checked a number of topics and the buttons all have unique names. Also, it crashes even when there is only one button in a topic. Any other ideas?