Hi: Help should display in you default system browser if the AIR client is not available. And if the network is closed or not available, it should default to local help.
If you prefer, you can manually download either the HTML or PDF versions of the Help packages here: http://blogs.adobe.com/premiereprotraining/2010/08/help-documents-for-creative-suite-5-pdf -and-html.html
You can use the HTML or PDF as a stand-alone package or you can place them in the following locations/directories for full compatibility with your CS5.5 application:
MAC OSX: /[username]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 / Local Store / Help / en_US /
Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 / Local Store / Help / en_US /
One more thing: your IT contact should review this technote on manually configuring Help for closed network environments - http://kb2.adobe.com/cps/849/cpsid_84992.html
Thanks for the quick and helpful response!
I will definitely dispute the claim that you automatically get external and/or local help if AIR isn't available because I was launching Adobe Help and getting the "This application requires a version of AIR which cannot be found", but in Flash, hitting F1, selecting Help from the menu etc all just did nothing. Perhaps just the way that AIR was disabled, but FYI, it doesn't always seem to fail gracefully the way you guys are expecting it to.
At any rate, we've got most everything set up here finally, but there is one last item that is driving me nuts. In CS4, I could hit F1 on any keyword and it would automatically take me to the correct page after looking up the keyword for me in the local help. This doesn't appear to be the case in CS5.5. Instead I just get taken to the main page "Welcome to Help" page.
EDIT: Actually, it's a little different then I initially thought.
- Some keywords such as File.documentsDirectory just take me to the front "Welcome" page.
- Other keywords, like addEventListener, take me to incorrect pages. In this case the page for flash.data.SQLConnection. The phrase "addEventListener" isn't even on the page if I do control-F and search for it.
- And finally, a few of them actually take me to the right page, but with missing info. FileStream.readMultiByte takes me to the FileStream area, but with all the info in Event Detail, Method Detail etc blank. In those cases, I get a couple of error messages:
Message: Invalid character Line: 1 Char: 1 Code: 0 URI: file:///C:/en_US/shared/ahpods/AHPod.js Message: Object expected Line: 1 Char: 49 Code: 0 URI: file:///C:/Users/[some.user]/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1/Local%20Store/Help/en_US/FlashPlatform/reference/actionscript/3/flash/filesystem/FileStream.html?filter_flash=cs5.5&filter_flashplayer=10.3&filter_air=2.6&
Thanks in advance!
Whoops, didn't see that last message load when I posted. I am currently working in offline mode—that is to say, I have had Adobe Help download all local content and set it to use external browser and local help only.
I suspect by tomorrow the settings will be permenent as AIR will be nuked off my machine again sometime tonight.
We're still looking into this, but I thought I'd provide my test findings.
- I began by nuking my chc.REALLYLONGID local store folder.
- I then installed Flash CS5.5, ran the CHC and downloaded all of the available help packages.
- I verified that your test cases were working in the online environment with CHC enabled.
- I then disconnected my PC from the network and tried the Actions Panel online help. One thing I notice is that launching the CHC was very sluggish. However, all of my tests launched to the correct package->class->method|property in the CHC, including your test cases.
- Next, I uninstalled AIR and reran my Actions Panel tests. Again, launching the browser in response to a help command was very sluggish. I also noticed that the browser would only open a particular package rather than scrolling to the appropriate method|property within that package.
Again, I've reported my findings as well as yours to our CHC engineering team. If you notice anything else be sure to let me know.
Got some info from our dev team. As far as the performance goes, they're looking into it (don't know if you had that problem actually). Regarding the anchors: apparently they're busted in IE and Chrome (they didn't seem to work for me in Firefox either). They should be working in Safari (but I don't know if you can install alternate browsers in your environment). That's a known bug which has been fixed in the current development cycle and should be deployed in November's ASR release.
Regarding the errors and missing classes packages, what I would do (and I know it's a pain) is nuke your entire %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1/ folder. I'd then install AIR (temporarily, obviously), and re-run the CHC. You should then download all of the available packages again. Make sure they've finished downloading and extracting (which for the platform ASR can take some time). That should give you a nice fresh help installation. Once everything's integrated, test a few help references in the ActionsPanel using the CHC and make sure things are working as you expect. You can then uninstall AIR and make sure the browser is working (as well as it can be at this point).
I'll keep an eye on this issue and let you know when an updated platform ASR is available.
Thanks very much for your patience and don't hesitate to contact me if you have further issues.