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Unable to install flash player on Windows XP

sunnysolanki
New Here ,
Oct 25, 2011 Oct 25, 2011

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Unable to install XP using both browsers: IE and firefox. Getting error message:

Error: General installation error

Removed temporary internet files also. still unable to install.

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replies 2 Replies 2
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pwillener
LEGEND ,
Oct 25, 2011 Oct 25, 2011

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Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash ?

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PranavU
New Here ,
Dec 06, 2011 Dec 06, 2011

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In Response To pwillener

I m getting same error.

This are contents of flashinstall file.

Please can anybody help me to get out from this error .

=O====== M/11.0.1.152 2011-10-27+13-32-01.609 ========

0000 00000010 "D:\DOCUME~1\Admin\LOCALS~1\Temp\4A.dir\InstallFlashPlayer.exe" -iv 6

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0005 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0006 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0007 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0008 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0009 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

0010 00000018

0011 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

0012 00000013 D:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx

0013 00000015 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe

0014 00000016 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll

0015 00000019 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

=X====== M/11.0.1.152 2011-10-27+13-32-10.296 ========

=O====== M/11.0.1.152 2011-10-27+13-31-31.359 ========

0000 00000010 D:\DOCUME~1\Admin\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe

0001 00000011 0

=X====== M/11.0.1.152 2011-10-27+13-32-11.781 ========

=O====== M/11.1.102.55 2011-12-06+02-53-58.796 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00001041

=X====== M/11.1.102.55 2011-12-06+02-53-59.625 ========

=O====== M/11.1.102.55 2011-12-06+02-54-43.859 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00001041

=X====== M/11.1.102.55 2011-12-06+02-54-44.984 ========

=O====== M/11.1.102.55 2011-12-06+02-54-47.578 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0012 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+02-54-51.187 ========

=O====== M/11.1.102.55 2011-12-06+03-12-23.390 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00001041

=X====== M/11.1.102.55 2011-12-06+03-12-23.906 ========

=O====== M/11.1.102.55 2011-12-06+03-13-18.828 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+03-13-20.984 ========

=O====== M/11.1.102.55 2011-12-06+14-57-15.937 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+14-57-17.468 ========

=O====== M/11.1.102.55 2011-12-06+15-32-52.781 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0005 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0012 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+15-32-54.468 ========

=O====== M/11.1.102.55 2011-12-06+15-59-07.203 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00001041

=X====== M/11.1.102.55 2011-12-06+15-59-07.765 ========

=O====== M/11.1.102.55 2011-12-06+15-59-16.125 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+15-59-17.578 ========

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