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CS5 Ultra Key Eyedropper - Not Working

Community Beginner ,
Aug 19, 2011 Aug 19, 2011

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I have a MacBook Pro 13 8 gigs of ram (early 2011) running CS5 Production Suite. When I try and use the eyedropper to select the key color nothing happens. I can see the cursor turn into an Eyedropper but I can select a color. The color square next to the Eyedropper in the effects panel stays black. Anyone seen this and resolved the issue?

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Guest
Aug 19, 2011 Aug 19, 2011

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From your description, it is not clear what you are doing

.

Do you have two tracks of video? If so, drag the Ultra Key effect onto the top track. This opens the effect controls dialog box. Under Ultra Key, click on the Key Color eyedropper - don't drag it, just click it once then move the cursor, (now shaped like an eyedropper), into the Program Monitor window and click on the color you want to key. Make sure "fx" in the box beside the words Ultra Key is visible.

HTH,

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Aug 19, 2011 Aug 19, 2011

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What version of Premiere Pro? Have you installed the recent updates? What operating system? What kind(s) of source footage? Has this ever worked before? What other software are you running? Do you have any third-party effects or codecs installed? Tell us about your computer hardware. Are you using Mercury Playback Engine GPU Acceleration?

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Community Beginner ,
Aug 19, 2011 Aug 19, 2011

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Premiere Pro - CS5 with latest updates

Lions OS X

HD 1080 MTS Files (AVCHD)

Eyedropper never worked.

No other software or third party plugins running.

Mercury Playback Engine GPU Acceleration - Software

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Community Beginner ,
Aug 21, 2011 Aug 21, 2011

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Todd,

I took the plunge and installed the CS5.5 Premiere Pro Trial.

Tried the ultra-key eye dropper a few times and it work. Then all of a sudden it stopped working. Now when I click on on the keying color I hear the error sound as if I am clicking on the wrong thing. Then I have to click outside of the application to get working again. The color swatch goes to blue, but never picks up the green I am selecting.

Thoughts?

I want to upgrade to the full CS5.5 production suite but if it's not going to work consistently I am not going for it.

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Aug 22, 2011 Aug 22, 2011

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Do you have mutliple monitors?

We've identified and isolated a bug that causes the eyedroppers to misbehave on Mac OSX when you're using multiple monitors. The bug is specifically regarding the use of multiple monitors when they have different vertical resolutions. If you're not using multiple monitors with different vertical resolutions, then we really want to know about that, because that would be a different bug.

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Community Beginner ,
Aug 22, 2011 Aug 22, 2011

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Yes I am using multiple monitors. It works now when I use 1 monitor!

Thanks!

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New Here ,
Aug 22, 2011 Aug 22, 2011

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I'm having the same issue with the dropper in Lion 10.7.1, CS5.0.4, and have never used multiple monitors. problem started late last week.

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Aug 22, 2011 Aug 22, 2011

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laserstreamvideo,

Please give us as much detail as possible, including your hardware details and what operating system you were using before on which the eyedroppers did work.

Did the eyedroppers fail as soon as you updated to Mac OSX v10.7? 10.7.1?

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New Here ,
Aug 22, 2011 Aug 22, 2011

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Todd,

It worked fine on Lion 10.7.0.

I've attached a screen grab of the hardware configs of the iMac.

I can't say I noticed the problem upon the Lion 10.7.1 update, although it

could have been.

I'm currently reinstalling CS5 Master Suite, and will do a manual update

to Premiere 5.0.3 while running Lion 10.7.1. If that resolves the issue,

then we'll know the culprit lies somewhere within Premiere 5.0.4.

For our sake, I hope that's it, so we can get back to work.

Mike

Mike Parsons

Laser Stream Video

877-974-8364 Office

678-623-8803 Fax

mparsons@laserstreamvideo.com

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New Here ,
Aug 22, 2011 Aug 22, 2011

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Todd,

After completely cleaning CS5 and re-installing, the dropper issue remains even back to Premiere 5.0.0

Looks like there's a compatability issue of some type between the dropper and Lion 10.7.1.

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Community Beginner ,
Aug 22, 2011 Aug 22, 2011

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Here is the solution --> Upgrade to CS5.5. Adobe won't say, so I will. The

Eyedropper in ULTRA KEY CS5 doesn't work, they fixed it in CS5.5.

I have the trial version, which is fully function, and it works perfectly!

I will be doing the upgrade to CS5.5 Production Suite in 29 days.

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Community Beginner ,
Aug 22, 2011 Aug 22, 2011

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I lost an weeks work because Adobe didn't just say the eyedropper in CS5

doesn't work, upgrade to get a functioning CS5 Premiere.

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Aug 22, 2011 Aug 22, 2011

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Michael, in our testing the eyedropper does work in Premiere Pro CS5, as long as you are using either a single monitor or multiple monitors with the same vertical resolution. If you have found otherwise, please give us the details of the system on which the eyedroppers are not working. We think that there may be an issue specific to Mac OSX v10.7 (Lion), which we're still investigating.

Your original post about this was on Friday. This is Monday. We have responded within only a few business hours to investigate your issue.

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Community Beginner ,
Aug 22, 2011 Aug 22, 2011

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Todd,

Didn't work on the following system:

Macbook Pro 13 (Early 2011)

Lion OS X - 10.7.1

CS5 (5.0.4)

8gigs of Ram

Single Monitor

No additional plugins or add ons.

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New Here ,
Aug 22, 2011 Aug 22, 2011

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Just did a re-boot, and the dropper is working with the following:

iMac

8 gigs

Lion 10.7.1

CS5 Master Collection Premiere Pro 5.0.3

(Would not work with versions less than 5.0.3)

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Community Beginner ,
Aug 22, 2011 Aug 22, 2011

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I have given in and given up. I am going with CS5.5, it works. Don't have to time and money (loss productivity), to try hit and miss, and Adobe knows the Eyedropper doesn't work in CS5 ultra key.

Happy to hear yours is working!

Sent from my iPhone

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New Here ,
Aug 27, 2011 Aug 27, 2011

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Having the same problem using AJA KONA LSe,driver version 8.1.2 with v8.5 AJA Adobe plug-in in a Mac Pro with OS 10.6 and Adobe Premiere CS5 and trou SDI out to a TV-monitor (PAL) for adjusting picture settings.

//RoB

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Community Beginner ,
Aug 20, 2011 Aug 20, 2011

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I check everything you mentioned and it's still is not working.

Also I want to note that the eyedropper isn't working in the color corrector

or title make either.

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New Here ,
Sep 06, 2011 Sep 06, 2011

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Same problem here.

Latest lion.

cs5 master collection

I know ultra key did miracles on cs5.5, worked like a charm.

But here they eyedropper does not work, i can manually select the color and that is is, it does, but I can never hit it like the eyedropper is supposed to hit it.

I also tried Color key, and both seams to have problem, they both go to black when i click on the green color, like eye dropper confuses green for black.

I have iMac i7 2.93 ghz/ 16gb ram/ and 2 tb drive: pretty up to date

Its the eye droper that does is blind!

And just when I said goodbye to final cut pro:)

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Community Beginner ,
Sep 06, 2011 Sep 06, 2011

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I finally got it to work. Do you have dual monitors?

Sent from my iPhone

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New Here ,
Sep 06, 2011 Sep 06, 2011

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Nope, this is iMac 27" so its big enough for me, and I am not doing any specific color correction that I would need calibrated external monitor either.

And how did you get it to work? what seams to be the problem with it?

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Sep 07, 2011 Sep 07, 2011

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See this:

http://kb2.adobe.com/cps/905/cpsid_90508.html

On Lion, in Premiere Pro CS5, the eyedropper doesn't work correctly.

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Community Beginner ,
Sep 07, 2011 Sep 07, 2011

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Finally!

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New Here ,
Sep 11, 2011 Sep 11, 2011

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Will Adobe put out a fix for this?

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