3 Replies Latest reply: Oct 30, 2011 9:59 AM by Pedaling Duo Productions RSS

    Not Responding with CS4

    Pedaling Duo Productions Community Member

      I have written about an issue with a wedding video that I am in the middle of (http://forums.adobe.com/message/3978626#3978626).  I am still having major problems with it.  I can work with previous editing projects with out any problems and I even did a short project sucessfully, putting the wedding on hold.  But every time I try to work on the wedding I get this error along with many other odd issues, but this error comes up a lot.

      Description:

        A problem caused this program to stop interacting with Windows.

       

      Problem signature:

        Problem Event Name:    AppHangB1

        Application Name:    Adobe Premiere Pro.exe

        Application Version:    4.2.1.0

        Application Timestamp:    4b04b01a

        Hang Signature:    440c

        Hang Type:    0

        OS Version:    6.1.7601.2.1.0.256.4

        Locale ID:    1033

        Additional Hang Signature 1:    440c7ee64beae84eee4a6e5f5813cf9b

        Additional Hang Signature 2:    832c

        Additional Hang Signature 3:    832c0593bfed0668629bf9fd0e75b207

        Additional Hang Signature 4:    440c

        Additional Hang Signature 5:    440c7ee64beae84eee4a6e5f5813cf9b

        Additional Hang Signature 6:    832c

        Additional Hang Signature 7:    832c0593bfed0668629bf9fd0e75b207

       

      As I said, I do not see this with other projects on my computer.  It is a dedicated editing machine and has been working great since I built it in April/May 2011.  I only connect to the internet with this machine to go to the help site here and for Adobe updates.

       

      I am really in a bind here.  I spent last weekend reading many, many threads on this site trying to figure it out.  I have looked at all of my clips and they look fine.  I have changed the file name to be short and no spaces, I have un-installed and re-installed CS4.  I have moved all of the project files to different disks.

       

      Is this the type of problem that a paid Adobe support call can help with?  Can they cure my project remotely?  I hope so, the brides patience is wearing thin.

        • 2. Re: Not Responding with CS4
          Jeff Bellune CommunityMVP

          What's different about the footage and the effects that you're using for this project compared to the projects that work?  What specific editing task are you performing when you get the hang error?

           

          An AppHangB1 error can mean that the program is genuinely locked up, but it can also mean that it's busy and it's just taking longer to do something than Windows thinks it should take.

           

          -Jeff

          • 3. Re: Not Responding with CS4
            Pedaling Duo Productions Community Member

            Thanks for answering Jeff,

             

            All of the projects that I have on this editing machine were shot with the same camera, the JVC GY HM100U.  I believe it is EXCAM 720 59.94fps.  I am having to scale many of the clips slightly because my wind sock on the shotgun mic is in many of the shots.  I did not notice when I was shooting but it is in the shot if I was zoomed all the way out with the lens.  Also I have slowed some of the clips down by interpeting footage, but less than 1% of the clips are slowed down.  In this project I rendered and replaced a lot of the audio with Soundbooth so that I could improve the audio.  I have never done that before but the results sound good.

             

            I did find a cut where there were a few blank frames in between.  I fixed that and it seemed to help some but not a 100% fix.

             

            I have 10 sequences at an average of 5 minutes each.  Some of the sequences I can transcode with either Encore or AME but a few seem to hang up.  When I look at the transcoded partial file, that is the file that hung up, the trancoded video plays fine to a point and then the clips turn green and the video studders between green clips and the regular video on a less than a second time scale.  I checked and the transcode failure does not fail at the same point in the sequence every time and if you look at the sequence in PPro it appears fine, which is not the case I was having last week.  There were green frames in PPro last week but I have tried many things between now and then.  As I said it is the same sequences that always fail and I have been over them with a fine tooth comb; I guess not fine enough though.

             

            The things that I have tried that resulted in some improvement.

            Note:  After all of these troubles started a few weeks ago the project loading bar would hang up for seconds at a time, several times when it was opening the project file.  Now it opens quickly and smoothly.

            I have shortened the sequence names and used underscores instead of spaces in the file names

            I have moved the media files to a different disk and then moved them back again

            I found blank frames between cuts in one of the sequences and fixed it

            I am currently running a memory check

            I defragged the hard drive although it was less then 1% fragmented

             

            As I said it loads nicely now but I am still loosing responce on occation.  It does not happen as often as last week but it still happens.  I am going to run a disk check on the media disk to see if that turns up anything.

             

            Sorry that my explination is so long but a lot of odd things are going on.  I stated in the post that other projects on the same machine work fine.  It has to be something corrupted in the files is my guess but I don't know how to find it.

             

            Thanks again.  It is always good to hear from you.  I miss Wrigleyville.