Hi CathyVer and welcome to our community
Sorry to hear of your issues. Definitely, Absotively beyond
any inkling of a shadow of a nuance of a doubt, RoboHelp HAS to be
properly installed in order to work successfully. You can read more
about that by visitiing fellow Adobe Community Expert Peter
Grainge's site using the link below:
Click
here to visit Peter's site
Once you are certain it's been installed correctly, you can
proceed. But only then.
I do, however, have another suggestion or two as well as some
other questions.
Suggestion
I always consider this a "best practice". Click Tools >
Options... > General tab and make sure a check mark appears in
the check box labeled "Use offline help".
Question
You seem to think your output type will present a single
document or file that can be sent to a user for review. While this
is true for compiled .CHM output and may be true for your Printed
Documentation (depending on your selections at generation time)
other options won't be so accommodating. For starters, WebHelp and
FlashHelp outputs will present a "swarm" of files you need to send.
And WebHelp Pro is an output type geared toward an entirely
different use of RoboHelp. You can read more about WebHelp Pro by
Clicking
this handy little link right here.
The question here is: What exactly are you seeing? Sorry, but
my psychic powers aren't too strong today and I'm not able to
ascertain what is exactly meant by things "bombing" on you. I'm
assuming that either it simply doesn't work or it's presenting some
sort of error message. So what exactly are you seeing?
Maybe with more information we can help you sort it out.
Cheers... Rick