Hi annmic and welcome to our community
Sounds like one of two or three possible things has happened.
1. You have enabled "Section 508" WebHelp ouptut.
OR
2. The browser you are using doesn't support skinned WebHelp
and is resorting to the "Pure HTML" version of WebHelp
OR
3. You have bypassed other options in favor of creating the
"Pure HTML" navigation.
What you need to do is to expand your Single Source Layouts
folder. Then right click the WebHelp layout and begin examining
properties.
The first screen of the dialog allows you to configure the
WebHelp Start page, conditional build expression, default topic and
whatnot. If you don't have a check mark in the check box labeled
"Section 508 Compliant output", Click the Next button. If there
IS a check mark there, this is your problem. Unless, of
course, you intend to have Section 508 compliant output.
The second screen of the dialog allows you to define the
buttons that appear in the main toolbar, change which is the
default and the order in which they are displayed. There are other
options as well. But none here apply to the condition you are
describing. Click the Next button.
The third screen of the dialog allows you to configure the
way the navigation elements work. You may have the bottom option
"Pure HTML" configured. If so, choose one of the other options and
you should be set.
Please advise if your issue remains and we will try to help
further.
Sincerely... Rick