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Flash player upgrade failed with message "Please close this browser window to complete Flash Player"

Guest
Nov 08, 2011 Nov 08, 2011

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The upgrade was triggered by the following javascript in the page and  there is rather old version of flash player installed.

AC_FL_RunContent(

"src", "playerProductInstall",

"FlashVars", "MMredirectURL="+MMredirectURL+'&MMplayerType='+MMPlayerType+'&MMdoctitle='+MMdoctitle+"",

"width", "100%",

"height", "88%",

"align", "middle",

"id", "Main",

"quality", "high",

"bgcolor", "#869ca7",

"name", "Main",

"allowScriptAccess","sameDomain",

"type", "application/x-shockwave-flash",

"pluginspage", "http://www.adobe.com/go/getflashplayer"

);

} else if (hasRequestedVersion) {

// if we've detected an acceptable version

// embed the Flash Content SWF when all tests are passed

AC_FL_RunContent(

"src", "Main",

"width", "100%",

"height", "88%",

"align", "middle",

"id", "Main",

"quality", "high",

"bgcolor", "#869ca7",

"name", "Main",

"flashvars",'historyUrl=history.htm%3F&lconid=' + lc_id + '',

"allowScriptAccess","sameDomain",

"type", "application/x-shockwave-flash",

"pluginspage", "http://www.adobe.com/go/getflashplayer"

);

  } else {  // flash is too old or we can't detect the plugin

    var alternateContent = 'Alternate HTML content should be placed here. '

       + 'This content requires the Adobe Flash Player. '

        + '<a href=http://www.adobe.com/go/getflash/>Get Flash</a>';

    document.write(alternateContent);  // insert non-flash content

  }

Browser prompts for download of Adobe FlashPlayer11. Accepting this download reports "Downloading install package" and then says  "Please close this browser window to complete Flash Player installation" BUT  doing so and re-invoking the same address reprompts for same  Download of Adobe FlashPlayer 11 and then stuck in infinite loop  of accepting install of Adobe FlashPlayer11 which never  actually installs.

<object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" id="Main" width="100%" height="100%" codebase="http://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab">

<param name="quality" value="high" />

<param name="bgcolor" value="#869ca7" />

<param name="allowScriptAccess" value="sameDomain" />

.....

OS: Windows XP

Browser: Internet Explorer  7

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LEGEND ,
Nov 08, 2011 Nov 08, 2011

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Download the installer(s) from http://forums.adobe.com/thread/909550 and save it to disk.  Close all browser windows, then run the downloaded installer(s).

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Guest
Nov 08, 2011 Nov 08, 2011

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The requirement is that our customers hope Flash Player might be upgraded in original page as it works previously.

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Guest
Nov 09, 2011 Nov 09, 2011

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Clipboard01.png

The same appearenece could be reproduced at accessing http://www.adobe.com/products/flashplayer.html

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Guest
Nov 10, 2011 Nov 10, 2011

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As I traced the http transactions, the updater downloaded https://fpdownload.macromedia.com/get/flashplayer/update/current/install/inline/win/x64/install_all_.... On one hand, the 7MB file is unable to be opened via most zip utilities. On the other hand, the file seems to be for x64 platform and os per the url but mine is Windows XP. Is it a bug of Adobe?

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