1 2 Previous Next 43 Replies Latest reply: Apr 22, 2014 8:52 PM by ShowTizzyENRX RSS

    Difficulties accessing local photos on Android

    whartan Community Member

      (Issue has affected users on Asus Transformer and Acer 500 tablets)

       

      I am having problem accessing local photos: None of the photo available in the built in storage and SD card show up.

      Is there a setting to set a default photo folders so be displayed? Or anybody else having the same device has the same problem?

       

      I notice another issue also when uninstalling the apps, google automatically cancel the order and refund? and I am not able to repurchase and reinstall.

      Any one who bought directly from Adobe, are you having the same issue?

       

      My device is asus transformer TF101

      Android Version 3.2.1

      Build number: HTK75.US_epad-8.6.5.19-20111107

       

      Thanks

       

      Message was edited by: ibarrien

        • 1. Re: How do you access local photo?
          David__B Adobe Employee

          Hi whartan,

           

          Try putting your pictures in the native Pictures folder for your device. With my Android device connected to my PC I saw a folder labelled Pictures on the device. After copying images there, they were available under the PS Touch in the Local Photos.

           

          You shouldn't need to go through the refund process just to reinstall PS Touch. To reinstall you should just need to launch the Android Marketplace app and then go to the "My apps" section, in there should be a list all of your purchased apps and allow you install any you own but are not currently installed.

           

          -Dave

          • 2. Re: How do you access local photo?
            DavidSaylor1 Community Member

            I also have the same problem using my Asus Transformer.  BUT THIS SOLUTION DOES NOT WORK.  I have photos in the "Pictures" folder and the app does not pick up on them.  I have no way to directly access any photos on my tablet.  I hope a fix is coming.  The program looks great!

            • 3. Re: How do you access local photo?
              David__B Adobe Employee

              I confirmed that PS Touch was able to import photos from a Asus Transformer TF101.

               

              Some other things you might check, open the native Gallery app on the device, on mine it had three folders Camera, Pictures, and ScreenCapture. The photos that I transferred to the device via USB were also viewable here in the Pictures folder.

               

              Additional questions to help us better understand:

               

              - Are your pictures viewable in the native Gallery app?

              - What file format are the photos you transferred in?

              - Can you provide an example file name for one of the photos that doesn't show up?

              - Are other photos accessible inside of PS Touch, just not the ones you transferred?

              - Also, what language are you running on the device?

              - Does it matter what workflow you go through when attempting to add images? (for example attempting to access Local Photos for a new image or adding it to an existing image)

               

              -Dave

              • 4. Re: How do you access local photo?
                rollingpeople Community Member

                Hi, i have a Asus Transformer and i can access my photos like David_B told you, just use the gallery app installed and select the folder where you have your photos.

                • 5. Re: How do you access local photo?
                  whartan Community Member

                  Thank you everyone for responding.

                   

                  Dave, I can view all the photos using the Galery Apps. These photos are in JPEG.

                  There is a default folder Pictures that has pictures that came with the tablet.

                  There is also folder called Camera. I can view all the pictures fine in Gallery or through the File Manager.

                   

                  I still can't see any of these pictures/photos in Photoshop Touch.

                   

                  The problem with the refund was a weird one but I just repurchase it and reinstall the apps.

                   

                  Is it possible that the problem might be because I have 2 accounts on the tablet and the account that I use to purchase Photoshop Touch is not the main account that was used to activate the tablet. Some sort of acl permission? I probably have to factory reset the device to determine that. 

                  • 6. Re: How do you access local photo?
                    north_arm Community Member

                    Having the same issue as whartan using iconia a500. Internal storage is accessed under /mnt/sdcard on the iconia which may be the problem.

                    Removable sdcard is actually mounted as /mnt/external_sd.

                     

                    Can view /mnt/sdcard/Pictures/test.jpg using Gallery but nothing appears under Local Photos in Photoshop Touch.

                    size of jpg is 105k

                    • 7. Re: How do you access local photo?
                      Dave Dugal Community Member

                      I'm also have the issue of no Local Photos in PS Touch.  I'm using an ASUS Transformer as well and the native Gallery app works fine.

                       

                      One thing that may be interesting is that the Gallery installed on my tablet is called com.android.gallery3d (APK path: /system/app/GalleryNew3DGoogle.apk).  I'm not sure if all Transformers have the "new 3D" gallery or not, but figured I'd share this info.

                       

                      – Dave

                      • 8. Re: How do you access local photo?
                        DavidSaylor1 Community Member

                        - Are your pictures viewable in the native Gallery app?  YES    - What file format are the photos you transferred in?   JPG    - Can you provide an example file name for one of the photos that doesn't show up?    mnt/sdcard/DCIM/camera/Dave.jpg    - Are other photos accessible inside of PS Touch, just not the ones you transferred?  ONLY ONES I BRING IN FROM FACEBOOK OR GOOGLE ETC.    - Also, what language are you running on the device?  ENGLISH    - Does it matter what workflow you go through when attempting to add images? (for example attempting to access Local Photos for a new image or adding it to an existing image)   NO

                        • 9. Re: How do you access local photo?
                          ibarrien Adobe Employee

                          To all of you with this issues could you please try some things out?

                           

                          Do you all have a sdcard mounted or inserted into your tablets?

                          If you download an image over e.g. the Browser - does it also not show up in the "Local Photos" in the folder Download e.g.?

                          If you unmount the sdcard - does it the image now show up?

                           

                          If the sdcard test made any difference - what kind of sdcard's do you have (size)?

                           

                          If not, do you only have JPG's in the folder that you cannot see in PS Touch (movies, RAW files etc.)?

                          Do you have many files in the folder (if only jpgs)?

                          If you do - does it work to copy one of the files to a new folder (so that you have one folder with one file in it).

                          • 10. Re: How do you access local photo?
                            David__B Adobe Employee

                            Thanks for your patience trying to figure this out.

                             

                            As a test try taking a picture with the tablet as well as a screen captures. These should also be viewable inside of the Local Pictures in PS Touch

                             

                            On my device these images appeared in the following two directories on the devices internal storage

                             

                            DCIM/Camera

                            ScreenCapture

                             

                            I'm curious if images in these directories are viewable in PS Touch under Local Photos for users who are NOT able to see their photos in the Pictures directory. If photos do appear as available in PS Touch after taking photos with the camera/screen capture, next step would be to try transferring some of the photos which are not appearing in the Pictures folder into the corresponding directories for the camera or screen capture folders to  see if they do appear then. You might need to use the File Explorer utility to move the photos and use the same kind of naming convention as the original photos in these directories.

                             

                            Please test this out and let me know how it goes.

                             

                            -Dave

                            • 11. Re: How do you access local photo?
                              north_arm Community Member

                              Do you all have a sdcard mounted or inserted into your tablets? Yes, removed it and rebooted no difference

                              If you download an image over e.g. the Browser - does it also not show up in the "Local Photos" in the folder Download e.g.? Correct, can view in Gallery not in PS Touch

                              If you unmount the sdcard - does it the image now show up? No

                               

                              If the sdcard test made any difference - what kind of sdcard's do you have (size)? No difference

                               

                              If not, do you only have JPG's in the folder that you cannot see in PS Touch (movies, RAW files etc.)? Only jpg

                              Do you have many files in the folder (if only jpgs)? One

                              If you do - does it work to copy one of the files to a new folder (so that you have one folder with one file in it). No

                              • 12. Re: How do you access local photo?
                                whartan Community Member

                                @Dave and ibarrien, I have tested out the suggestions and the answer is pretty much the same as north_arm

                                One thing is that picture that you take using the camera through PS touch can be edited but it won't show up in the Local Photos.

                                 

                                I have also move files around to new folder and put copies of the photo (1 JPG) to multiple folders: Download, DCIM/Camera, Photo Album, Pictures internally and on the sdcard, none show up in Local Photos under PS touch.

                                 

                                @north_arm - do you have multiple accounts in your tablet or only one?

                                 

                                Thanks for the help and effort guys.

                                • 13. Re: How do you access local photo?
                                  north_arm Community Member

                                  DCIM/Camera

                                  ScreenCapture

                                   

                                  can view Camera shot in PS Touch if accessed through Add Image>Camera,

                                  but if program exited and restarted this Photo will not appear under local photos

                                  • 14. Re: How do you access local photo?
                                    north_arm Community Member

                                    @north_arm - do you have multiple accounts in your tablet or only one?

                                     

                                    only one

                                    • 15. Re: How do you access local photo?
                                      north_arm Community Member

                                      factory reset (and time restoring) solved it

                                      • 16. Re: How do you access local photo?
                                        ibarrien Adobe Employee

                                        @north_arm: nice to hear that you could solve it.

                                         

                                        Had you tweaked the device in some way?

                                        It would be good to know what it could have been that caused this.

                                        Maybe it was an application that lead to this.

                                        • 17. Re: How do you access local photo?
                                          Dave Dugal Community Member

                                          Success for me too!  I was able to resolve my issue by:

                                           

                                          * using Root Uninstaller to back up and uninstall the Gallery system app (root required)

                                          * reinstalling Gallery from the backup

                                          * deleting all unavailable CIFS-mounted (network shared) folders from the Gallery within Gallery

                                           

                                          It's very possible that one or more of these steps was *not* required, but I wanted to give you helpful Adobe guys as much information as possible.

                                           

                                          - Dave

                                          • 18. Re: How do you access local photo?
                                            north_arm Community Member

                                            ibarrien,

                                            device was running Android 3.2, Kernel 2.6.36.3+ , not rooted.

                                            Reinstalled same apps as before

                                            not much help, sorry.

                                            • 19. Re: How do you access local photo?
                                              ibarrien Adobe Employee

                                              I got the impression that you had solved your problem, was this incorrect?

                                               

                                              "factory reset (and time restoring) solved it"

                                               

                                              Reinstalled same apps as before is probably the reason - could you please give us a list of installed apps?

                                              • 20. Re: How do you access local photo?
                                                north_arm Community Member

                                                have solved the problem and have same installed apps as before. just sorry I couldn't narrow down where the glitch was.

                                                • 21. Re: How do you access local photo?
                                                  adecrist Community Member

                                                  I am having the same problem.  My transformer is unrooted.  I have a microsd card, internal sd and a sd in my keyboard doc.  Jpgs in all 3 places can be seen in the gallery app but not seen in Photoshop touch.  A navigation system in the app would be helpful.  I see nothing in local.

                                                  • 22. Re: How do you access local photo?
                                                    whartan Community Member

                                                    adecrist, I believe if you factory reset your tablet, and then reinstall Photoshop Touch, the issue should be resolved. I have not done it on mine yet because I need to back up my data and in the mean time, I am using the cloud storage to store the images to be used in Photoshop Touch.

                                                    • 23. Re: How do you access local photo?
                                                      dsc18 Community Member

                                                      Like previous posters I have unrooted Asus Transformer, most recent firmware and can see photos in gallery but NOT photoshop touch 'local photos'.

                                                       

                                                      My photos are in the 'Pictures' subdirectory - this is the default for the operating system and I have not tampered with it at all (similar to adecrist above)

                                                       

                                                      Can someone advise how I get a refund?

                                                       

                                                      To suggest that factory reset is a reasonable workaround is unreaonable - i do not have the time/inclinmation to backup /restore all my apps & settings for this - on a vague whim it may work. What kind of solution is this?

                                                       

                                                       

                                                      Dave_B - for the record here are the answers to your questions posted above:

                                                       

                                                      - Are your pictures viewable in the native Gallery app? YES

                                                      - What file format are the photos you transferred in? JPEG

                                                      - Can you provide an example file name for one of the photos that doesn't show up? DSC_001.JPG

                                                      - Are other photos accessible inside of PS Touch, just not the ones you transferred? NOPE

                                                      - Also, what language are you running on the device? ENGLISH [UK]

                                                      - Does it matter what workflow you go through when attempting to add images? (for example attempting to access Local Photos for a new image or adding it to an existing image) NOPE

                                                      • 24. Re: How do you access local photo?
                                                        ibarrien Adobe Employee

                                                        Maybe you can try this out:

                                                         

                                                        In the DCIM (normally "//sdcard/DCIM") folder there's a ".thumbnail" folder that you can see if you use an File manager application

                                                        that can see hidden folders.

                                                        If you can move this folder to your desktop and then retry - unless you want to delete the folder.

                                                        It could be worth rebooting at the same time - also - make sure that you don't have any SD card or other media such as network stores connected.

                                                         

                                                        Please let us know if this works.

                                                        • 25. Re: How do you access local photo?
                                                          dsc18 Community Member

                                                          ibarrien -

                                                          Many thanks for your message  - I tried the steps you mentioned but with no luck; I deleted the directory you described and then restarted the transformer. I am still met with a blank screen when i go to the local photos screen and at this time the app is of no use to me as I cannot open a file.

                                                           

                                                          As per above I have the standard OS and most recent firmware completely non-tinkered with!

                                                           

                                                          Regards.

                                                          • 26. Re: How do you access local photo?
                                                            ibarrien Adobe Employee

                                                            Thanks for letting us know that you do not use a rooted device and that it didn't work.

                                                            Since we cannot find the reason could you please answer these questions?

                                                             

                                                            Are you using the Android 3.2.1 version?

                                                            Do you have some kind of automatic task killers installed? If so which applications/services do you kill automatically?

                                                             

                                                            Are you connecting your device to a PC or a Mac?

                                                            Is there a specific camera that you've been using (that SD card has been using) ?

                                                            Have you used sd card with the device and if so which size and speed?

                                                             

                                                            In the gallery - how many folders do you have and images in total?

                                                             

                                                            thanks,

                                                            Ignacio

                                                            • 27. Re: How do you access local photo?
                                                              ibarrien Adobe Employee

                                                              Maybe you can try  to clear the data from the "media storage".

                                                              Check if it helps to reboot afterwards. Together with clearing the "Gallery" app.

                                                               

                                                              thanks,

                                                              Ignacio

                                                              • 28. Re: How do you access local photo?
                                                                dsc18 Community Member

                                                                I cleared the media storage, restarted and it worked !! I didn't need to clear the gallery app.

                                                                 

                                                                Many thanks for following up on this for me - much appreciated. Really great support!

                                                                • 29. Re: How do you access local photo?
                                                                  whartan Community Member

                                                                  Ibarrien,

                                                                  Thanks for the solution (clearing the media storage and the gallery), that works!

                                                                  I am sorry for the late response, I was away for 2 weeks and just got back.

                                                                   

                                                                  Thank you again for all your help and everyone who contributed!

                                                                   

                                                                  Wit

                                                                  • 30. Re: How do you access local photos on Asus Transformer?
                                                                    Serapth2 Community Member

                                                                    As someone who wrote an image manipulation app for Android ( and ran head first into this problem ), I can safely say, it is not Photoshop Touch at fault, it's the screwy way the thumbnailing service works on Android.  I believe there are some applications in the market that force the thumbnail indexes to be rebuilt, otherwise you can clear app data for the gallery, re-open it and let it re-index the media on your device.  It's annoying, but Google is to blame, not Photoshop.

                                                                    • 31. Re: How do you access local photo?
                                                                      elrafox23 Community Member

                                                                      Hi,

                                                                      Could you please explain how to "clear the media storage", I renamed DCIM and delete the thumbnails directory and it doesn't seem to work.

                                                                      I have an unrooted asus transformer with the last firmware.

                                                                      • 32. Re: How do you access local photo?
                                                                        ibarrien Adobe Employee

                                                                        In the Android Settings:

                                                                         

                                                                        1. Select Applications/Apps
                                                                        2. Manage Applications
                                                                        3. All
                                                                        4. Select "Media Storage"
                                                                        5. Press Clear Data button

                                                                         

                                                                        thanks

                                                                        Ignacio

                                                                        • 33. Re: How do you access local photo?
                                                                          f0pp4 Community Member

                                                                          Tried that multiple times without success. Still waiting update to fix that issue. The default saving folder is system folder and it's not accessable. Asus Transformer Prime.

                                                                          • 34. Re: How do you access local photo?
                                                                            ibarrien Adobe Employee

                                                                            Have you really tried the steps exactly as they are written?

                                                                            It could be that you need to restart the device after step 5, please let me know if it helps.

                                                                             

                                                                            If it still doesn't help - please explain exactly what you are trying to accomplish.

                                                                             

                                                                            Thanks,

                                                                            Ignacio

                                                                            • 35. Re: How do you access local photo?
                                                                              Mike4QL Community Member

                                                                              I have just bought PS Touch and immediately encountered this problem on a Sony Tablet S running Android 3.2.1.

                                                                               

                                                                              The suggested solution does not work but I have found if I transfer photos from the DCIM/Camera folder (a very common place for photos to be kept in Android) to /Pictures they are visible to PS Touch.

                                                                               

                                                                              Mike

                                                                              • 36. Re: How do you access local photo?
                                                                                ibarrien Adobe Employee

                                                                                Ok,

                                                                                 

                                                                                Are you using a sd card on your device?

                                                                                 

                                                                                thanks,

                                                                                Ignacio

                                                                                • 37. Re: How do you access local photo?
                                                                                  Mike4QL Community Member

                                                                                  Yes and no!

                                                                                   

                                                                                  Earlier Android versions would use a physical SD card for mass storage but more recent devices don't.   However, they still refer to the storage as being on the "internal" SD.  Whether this is actually an SD card or not I have no idea because it is built into the device.  When you browse the files it looks like a separate SD card and most apps will refer to it as being the SD card.

                                                                                   

                                                                                  So, "Yes", I am using an SD card but "No" I do not have a separate, external SD card plugged into the device.

                                                                                   

                                                                                  Sorry for the ramble.   I hope it makes sense.

                                                                                  Mike

                                                                                  • 38. Re: How do you access local photo?
                                                                                    Mike4QL Community Member

                                                                                    Here's an interesting thing!

                                                                                     

                                                                                    I've just been back to look at this again, ~30mins later, and all the folders with pictures in them have appeared Local Photos.   Obviously there's some sort of scanning process which just needed some time to work.

                                                                                     

                                                                                    Mike

                                                                                    • 39. Re: How do you access local photo?
                                                                                      ibarrien Adobe Employee

                                                                                      Yep, I was about to ask you if you had many images or media files on your device.

                                                                                      The Media Storage needs to scan all of them. Until it's done you won't see them in PS Touch.

                                                                                       

                                                                                      The users reporting this issue have a corrupted database which makes it impossible to see the image in PS Touch.

                                                                                       

                                                                                      Thanks,

                                                                                      Ignacio

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