9 Replies Latest reply: Sep 6, 2012 2:56 PM by the_wine_snob RSS

    BSOD - A Serious Issue

    the_wine_snob CommunityMVP

      A BSOD is a major problem, and is very often a sign of hardware issues. The main causes are:

       

      Heat buildup - in the CPU, or the HDD's

      RAM - bad, or going bad

      PSU - going bad, or improperly connected

      MoBo - going bad

       

      This ARTICLE will link to tools that will help you track those elements, and possibly show the bad element, or potentially bad element.

       

      I would also change Reboot on Error, to OFF, so that you can write down the report on the BSOD. There might be something in that load of "abstract code" that will be helpful, but maybe not. Also, when one reboots after a BSOD, Windows will usually yield an error message to the effect of "Windows has recovered from a serious problem... " and will often help you trace the issue. Also, this ARTICLE will give you tips for finding clues as to what was happening, just before the BSOD.

       

      This ARTICLE will give one tips on setting up their computer for an editing session.

       

      This ARTICLE, though directed at PrPro, will be useful for troubleshooting.

       

      If nothing else works, see this ARTICLE.

       

      Before doing anything else, I would solve the BSOD issue.

       

      Good luck,

       

      Hunt

        • 1. Re: BSOD - A Serious Issue
          the_wine_snob CommunityMVP

          Also see these articles, for potential resource issues:

           

          Windows Virtual Memory ARTICLE.

           

          Window Indexing ARTICLE, as this function can cause all sorts of issues, as files can get locked, and the NLE cannot access them, while the indexing is on-going.

           

          Good luck,

           

          Hunt

          • 2. Re: BSOD - A Serious Issue
            the_wine_snob CommunityMVP

            As a bad driver, one that is acting out, or is corrupt, can also yield a BSOD, the above article on finding clues, can be very helpful in tracking down a software induced BSOD.

             

            Again, if you are getting a BSOD, address THAT first, before trying any other troubleshooting - something is very wrong.

             

            Hunt

            • 3. Re: BSOD - A Serious Issue
              the_wine_snob CommunityMVP

              Another possible cause of a BSOD is a driver conflicting with the OS. This ARTICLE will give you tips on tracking down clues, as to what might be happening.

               

              Good luck,

               

              Hunt

              • 4. Re: BSOD - A Serious Issue
                the_wine_snob CommunityMVP

                Often, one can track a BSOD down, and especially if it's a bad, or corrupt driver, by using the Event Viewer.

                 

                Here is a look at the Event Viewer from XP-Pro, with some error and warning messages, and showing one error message, which also has a link in it:

                 

                Event_Viewer.png

                Depending on one's version of Windows, the location of Event Viewer, plus the look of it, might be different.

                 

                Hunt

                • 5. Re: BSOD - A Serious Issue
                  jtfaulks Community Member

                  just finished installing a new PS and that seems to have solved the hard crashes, that and the cpu was covered in dust.

                  • 6. Re: BSOD - A Serious Issue
                    the_wine_snob CommunityMVP

                    Yes, in the case that you outlined in your thread, the PSU would have been my prime suspect too.

                     

                    As heat, in many components can cause shut downs, and as video editing stresses many components, producing heat, having everything clean, with good airflow is always a good thing. Glad that the PSU cleared it up for you.

                     

                    Hunt

                    • 7. Re: BSOD - A Serious Issue
                      davidh36

                      Thank you, Bill, for the fast reply.

                       

                      i think i saw one of your earlier replies, which was very helpful in helping me through the checklist of potential causes.  I've ruled out the typical suspects, including bad memory. 

                       

                      i recently discovered furthermore that the problem happens even when trying to make a bd image, so the issue isn't necessarily related to the drive.

                       

                      also this blue sreen only occurs in Encore when trying to make a bluray disc or image, no other time.

                       

                      in the details i uploaded, can you see anything specific that might be causing this issue?

                       

                      thanks again for the help!

                      • 8. Re: BSOD - A Serious Issue
                        davidh36 Community Member

                        Could this be caused by something as mundane as memory?  I have 4GB installed on Windows 7 HP.   I could go to 8 GB.   I thought that insufficient memory would just slow things down, not cause a system crash...

                         

                        I've tried already to just burn an image ICO, but that didn't work.

                         

                        Looking at the error message detail, it seems there is a paging error?  So this is memory related.

                        • 9. Re: BSOD - A Serious Issue
                          the_wine_snob CommunityMVP

                          Looking at the error message detail, it seems there is a paging error?  So this is memory related.

                          If the errors are related to Page File, then it is a memory/resources issue. This article goes into more detail on Windows Page File (Virtual Memory): http://forums.adobe.com/thread/632449?tstart=0

                           

                          Good luck,

                           

                          Hunt