Copy link to clipboard
Copied
Hi,
Ive got this issue at a couple of out customers sites, im trying to install flash player but get the error message that this file is not present. which it is not.
Ive googled the .dll name and found it belongs to direct x, so i installed the latest version.
re-booted the machine and tried installing flash again and still get the same error, the file isnt there still.
any ideas anyone?
Thanks in advance
Moe
P.s. any info you need ill be happy to get
Copy link to clipboard
Copied
Hi Moe,
I've asked our installer team to take a look. What operating systems are you finding that this occurs with?
Thanks,
Chris
Copy link to clipboard
Copied
Hi Chris. Thanks for the quick reply.
They are both using Windows Embedded for Point of service Version 1.0 (they require it installing to use http://console.livebookings.com)
Thanks again.
Moe
Copy link to clipboard
Copied
Hi Moe,
I suspect the problem might be due to the use of Windows Embedded as the OS (which I don't believe is on our "supported" OS list). Did you have any issues with previous versions of the player on these systems (10.x or 9.x)? Is it possible to take a screenshot of the error dialog you're getting and also include a copy of the flashinstall.log file? Please feel free to send them to me directly at ccampbel@adobe.com.
Thanks,
Chris
Copy link to clipboard
Copied
Cheers for the reply chris.
I shall email your personal e-mail with all of the above this evening.
Thanks
Copy link to clipboard
Copied
Hi Moe,
I was just wondering if you managed to get a resolve to the issue you reported as i am experiencing the same issue here?
Any help would be appreciated.
Thanks
Barry
Copy link to clipboard
Copied
Hi Chris,
I am experiencing exactley the same issue as above, is there any resolve? we never has this issue with the previous versions of flash player and we now have this issue as http://console.livebookings.com needs this to be installed for use.
Thanks
Barry