8 Replies Latest reply on Apr 11, 2016 7:04 AM by chadgilmour Branched to a new discussion.

    Can't not import mov files into AE.

    ilannod Newcomer

      This problem has appeared for some of the time. It causes several things I can't do in my After Effect, but I really have no idea how I can fix it.

       

       

      Problem 1: wait a long time to open the AE, it hangs on the initializing media core and takes about 10-15 mins to get through.

       

      Problem 2: can't import the mov files, and if I import the mov to the AE project, this pop up comes

                     "After Effects error: file 'file name.mov' cannot be imported - this 'MooV file is damaged or unsupported.'"

       

      Problem 3: can't output the comp as mov. and this pop up warming comes

                     "After Effects: One of the output modules could not be imported. It has been reset to use the default setting for the selected file format."

       

       

       

      I read some threads and I knew this might cause by the blocked communication between AE and QT. But I have double check my QT, it is version 7.6.6 and I have no firewall software installed, hence the communication is okay (i guess, since I can play the mov file normally and not the warm message that “QuickTime is not installed on this system…”) .

       

      Some other thread says may because of the three party component in the QT Library. This may make sense, cause I install some converters for converting the wmv and avi before…

      Here are the components in the QT Library:

       

      AviImporter.component

      FFusion.component

      iChatTheaterPreview.component

      IMXCodec.component

      XviD_Codec.component

      ------------------------------------------------------------------------------------------ ----

      ↑↑The above 5 component I have move them out, but no luck still ↑↑

      ------------------------------------------------------------------------------------------ ----

      AppleAVCIntraCodec.component

      AppleHDVCodec.component

      AppleIntermediateCodec.component

      AppleMPEG2Codec.component

      AppleProResCodec.component

      DesktopVideoOut.component

      DVCPROHDCodec.component

      DVCPROHDMuxer.component

      DVCPROHDVideoDigitizer.component

      DVCPROHDVideoOutput.component

      DVCPROHDVideoOutputClock.component

      DVCPROHDVideoOutputCodec.component

      FCP Uncompressed 422.component

      LiveType.component

       

      Could anyone give me some advise regarding to those problems, and is there any of the above component I should move away.  DEL .\/.

       

      Thanks so much in advance for any of your help and advise, really appreciate that! thanks!

       

      Donna

       

      ------------------------------------------------------------------------------------------ ----

      Here are some background info about my mac:

      Mac OSX 10.6.8

      2x3 GHz Dual-Core Intel Xeon

      8GB memory

      AE CS5

      QuickTime Player 7 version 7.6.6

      ------------------------------------------------------------------------------------------ ----

        • 1. Re: Can't not import mov files into AE.
          Todd_Kopriva Legend

          Remove all of those third-party components and try again.

           

          If After Effects works with QuickTime fine after that, then put the components back in one by one until you find the one (or more) that's causing the problem.

          • 2. Re: Can't not import mov files into AE.
            Morrígan Newcomer

            I was having the same problem and so far this solution has worked for me. (knock on wood)

             

            Try setting your default player for .mov files to QuickTime.  (Mine was set to Windows Media Player)

            • Right click on one of the mov files you are having a problem opening in AE.
            • Select the "Open with" and select "Choose default program..." at the bottom.
            • Select Quick Time. (Make sure the "Always use the selected program to open this kind of file" box is checked.)
            • Reboot your computer.
            • Open AE and see if it works.
            • 3. Re: Can't not import mov files into AE.
              ilannod Newcomer

              Hey hey yeah! My problem have been solve, yes, remove the third party component is work!  YOHO~

              • 4. Re: Can't not import mov files into AE.
                alphaz63394868 Newcomer

                Well i downloaded a template for adobe after effects and i got the same problem with the mov. files but how can i fix it, i'm on windows so i don't have quicktime

                • 5. Re: Can't not import mov files into AE.
                  Szalam Ninja

                  alphaz63394868 wrote:

                   

                  Well i downloaded a template for adobe after effects and i got the same problem with the mov. files but how can i fix it, i'm on windows so i don't have quicktime

                  Download and install QuickTime 7 from Apple.

                  • 6. Re: Can't not import mov files into AE.
                    chadgilmour Newcomer

                    Morrígan wrote:

                     

                    I was having the same problem and so far this solution has worked for me. (knock on wood)

                     

                    Try setting your default player for .mov files to QuickTime.  (Mine was set to Windows Media Player)

                    • Right click on one of the mov files you are having a problem opening in AE.
                    • Select the "Open with" and select "Choose default program..." at the bottom.
                    • Select Quick Time. (Make sure the "Always use the selected program to open this kind of file" box is checked.)
                    • Reboot your computer.
                    • Open AE and see if it works.

                     

                    YES!!!!   This just saved my bacon!!!!  Why does changing the default program that opens .mov files have anything to do with After Effects?!

                    • 7. Re: Can't not import mov files into AE.
                      gaby5f75469461 Newcomer

                      THAAAAANKKSSSS !!!

                      • 8. Re: Can't not import mov files into AE.
                        chadgilmour Newcomer

                        FYI, I've noticed this is a major issue when using Windows, to open a project that was saved on a Mac.  Everytime that happens all my assets are "offline" and considered and "unsupported format", and I can't even do a file-replace to relink them.

                         

                        The only 2 work-arounds I've found is to either re-import the assets and "alt+drag" to replace the assets in the composition timeline, or save the .aep file out as an XML file (.aepx) and manually convert the file paths from Mac to Windows.  I've got a script that does this for me, but it's still a big pain.  Hope this helps!