8 Replies Latest reply on Nov 29, 2011 5:24 PM by RodWard

    Captivate and flash player info

    kipper_bottle_num Level 1
    kipper_bottle_num Nov 26, 2011 4:59 AM

      Hi Guys

       

      Just finished a HUGE project in cappy, but I'm getting some odd feedback from learners, can anyone help

       

      First some users say that the bottom of the stage is cut off in their browser its 1024x768 it seems to be ie but noticed it in safari too, I can't imagine why this would be

      I have checked resolutions of the offening screens and they are running at a high display rate as most pcs and macs do these days. Most screens its perfect.

       

      Second  I set the flash player to version 9, what would happen to captivate swf running from the published htm if a learner didn't have flash installed?

      I havent found a pc without flash to check with certainty, I think it should put up a message, but has anyone exact info so i can look like i know what i'm talking about

       

      thanks guys

       

      fingers crossed you can help me, its a bit urgent so any crumbs of comfort and joy would be great!

       

       

      KBN

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        • 1. Re: Captivate and flash player info
          RodWard Adobe Community Professional & MVP
          RodWard Nov 26, 2011 5:13 AM (in response to kipper_bottle_num)

          If a learner didn't have Flash Player installed they would not be seeing any content, but most likely it would open up the Adobe Flash download page and ask them to install it.

           

          If you captured your project at 1024 x 768, did you make sure that all users were running AT LEAST higher than this? If not, you will find that browser toolbars etc will mean some cannot see all of your content.

           

          Did you by any chance set the course to open in a separate window at a specific width and height that you calculated to be just right to show the content?

           

          If so, then what you may be running into is the fact that some users have browsers set to show the address bar and/or status bar which is taking some extra screen real estate and cutting off part of your available height.  This is often the case with browsers set for anti-phishing security settings.

          • 2. Re: Captivate and flash player info
            kipper_bottle_num Level 1
            kipper_bottle_num Nov 26, 2011 8:31 AM (in response to kipper_bottle_num)

            hi Rod,

             

            thanks for answer

             

            I have checked the pop up window and I made it bigger right at the beginning its 1050 x 900 on most pcs theres a white border, so that shouldn't  be the cause the issue

            so why im getting errors with some browers (ie in windows) is a mystery to me.

             

            I notice this clipping of the swf still happens in ie when running just the htm file produced by Captivate rather then the swf on a normal server. (i need to run the htm as in ie9 the preloader doesn't show unless the captivate swf is running from a htm)

             

            is there a better htm/js template we can use with captivate?

             

            thanks

             

            KBN

            • 3. Re: Captivate and flash player info
              Steve Howard, ACP Level 3
              Steve Howard, ACP Nov 26, 2011 9:07 AM (in response to kipper_bottle_num)

              You need to get screen shots from the complaining users, that way you can

              see the pixel size of the screens yourself.

               

              I've run into similar issues. Users are getting hold of laptops with

              'weird' screen resolutions like 1366x768 an a myriad of other oddities. You

              just cannot predict what size a screen will be these days, as laptop and

              screen manufacturers seem bent in inventing new resolutions all the time. I

              long-ago worked around strange and unpredictable screen resolutions by

              setting Captivate content to play 100% (fit to the window) instead of exact

              pixel sizes. You can do that by editing the Captivate html files.

               

              Steve

              • 4. Re: Captivate and flash player info
                kipper_bottle_num Level 1
                kipper_bottle_num Nov 26, 2011 11:21 AM (in response to Steve Howard, ACP)

                thanks Steve

                 

                can you point me to some markup I can use.

                it would be

                greatly appreciated

                 

                KBN

                • 5. Re: Captivate and flash player info
                  Steve Howard, ACP Level 3
                  Steve Howard, ACP Nov 26, 2011 3:57 PM (in response to kipper_bottle_num)

                  You found the html files, right? Towards the bottom in each one, you can

                  find the swf file code. Just change the reference for the size from width =

                  1050, height = 900 to width = 100%, height = 100%

                   

                   

                  Steve

                  • 6. Re: Captivate and flash player info
                    kipper_bottle_num Level 1
                    kipper_bottle_num Nov 28, 2011 2:08 PM (in response to Steve Howard, ACP)

                    thanks steve

                     

                    adding this makes firefox go nuts with a tiny image

                    i have added this in the html that captiavtes produces below and added the 100% in the correct place

                    is there anyway round this, its getting to be a major problem for me

                    i just want to play cappy back in firefox and ie at 100%

                    in fact adding this seems to blat IE

                    andy help would be great.

                    worked so hard on this project and client is now  getting edgy

                     

                    regards KBN

                     

                     

                    <head>

                    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">

                    <title>Captivate File</title>

                    <script src="standard.js" type="text/javascript"></script>

                    <style type="text/css"> html, body, #CaptivateContent { height:100%; } 

                    body { text-align:center; margin:0; padding:0; overflow:hidden; } 
                    </style>
                    </head>
                    • 7. Re: Captivate and flash player info
                      kipper_bottle_num Level 1
                      kipper_bottle_num Nov 29, 2011 2:23 PM (in response to kipper_bottle_num)

                      odd scaling caused by drag and drop widget

                      took it out and all works perfectly

                       

                       

                      KBN

                      • 8. Re: Captivate and flash player info
                        RodWard Adobe Community Professional & MVP
                        RodWard Nov 29, 2011 5:24 PM (in response to kipper_bottle_num)

                        What version is your Drag and Drop widget?

                        This scaling issue has been fixed in all recent versions for months now.

                        You should log back into www.infosemantics.com.au and download your free update widget...as long as you are the original purchaser of the widget.

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