I can't remove the adobe program in the Control Panel either, as I get the same error. I need help with this, I've tried all your suggestions and nothing works.
What's your operating system and which browser are you using?
Windows XP PS3, I use Firefox and Rockmelt some
It sounds like you don't have write access to the registry key. Are you logged into the PC as Administrator?
If you are, could you make a note of the path to the key mentioned in the error message and post that here? It will be something like this: "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler".
I can't reply at the forums.
This is what the remove program says.
Error 1402 could not open key:
Verify that you have sufficient access to that key, or contact your support
I am the PC's Administrator.
Any help??? Also why can't I post a reply at the forum?
rom: Xircal email@example.com
Sent: Friday, November 25, 2011 3:46 PM
Re: I can download but can't install 10.1.1
created by Xircal <http://forums.adobe.com/people/Xircal> in Adobe Reader -
View the full <http://forums.adobe.com/message/4046726#4046726> discussion
Finally got the reply to work. See above post.
It sounds to me like you have a corrupted registry if the 1402 error you're seeing refers to a key which is unrelated to Adobe Reader and you're also having a problem posting on the forum. How that has happened is difficult to say without knowing your system's history.
What I suggest you do in the first instance is to download an anti-malware application called "Malwarebytes" from here: http://www.malwarebytes.org/products/malwarebytes_free
Choose to do a full system scan and remove anything it finds.
Then try and reinstall again. If it still doesn't work, do the following.
- Reboot the PC
- Immediately after the BIOS logo disappears, press and hold down the F8 key on your keyboard. A BIOS logo is the image you see when you first boot up. It depends on the make of the PC as to what that it. For example, if you have a Dell PC, you will see "Dell" in blue letters. After that disappears, press and hold down F8.
- From the Windows Advanced menu which appears, use the Up/Down arrow keys to select "Last Known Good Configuration" and then hit Enter.
Windows will reboot and restore an image of the PC the last time it worked properly, meaning it will restore a working copy of the registry. You should then be able to update Reader without getting any errors.
You might want to write down the above instructions so that you don't forget what to do.
I have Malwarebytes I've run every day for months, I use Avast every day, I use Super Antivirus every day, as well as Ad Aware and Spy Bot S&D. I will try what you advised later this AM.
The trouble with the reply on the forum was, it said I was signed in and I wasn't. I've used Adobe for years and never had a problem until now.
Thanks, I will let you know what happens when I try what you suggested.
If you're using Avast, right click the orange Avast button in the system tray, click "Avast Shields Control" and choose a period of time during which they should be turned off. One hour will do. Then proceed with the installation.
OK, that didn't work, got the same error 1402.
OK, go to this Microsoft site and install the fix which you see there and then try and uninstall Reader again: http://support.microsoft.com/mats/Program_Install_and_Uninstall
If successful, then install the update. If it doesn't work, then you have to follow instructions in the document at: http://kb2.adobe.com/cps/329/329137.html to check Permissions for the IMAIL folder. The exact path to that folder in the Registry is: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL
My understanding of IMAIL as it relates to your problem is that when you try to install the patch, it opens IMAIL to send a request to the Adobe server to download the patch. But since you probably don't have "Full Control" to execute, even as Administrator because the key is corrupt, you get the 1402 error. I've included a screenshot of what you should see when you check Permissions (right click IMAIL and choose Permissions from the menu). I've deleted my own PC name which is why you see blank spaces in the screenshot. But on your PC, it should show whatwever name you gave to your machine. As you can see, I'm logged in as Adminstrator which is why it's highlighted in blue at the top and "Full Control" is checkmarked. I suspect in your particular case it isn't.
Thank you so much for hanging in there with me. The Fix It worked and I am
now running 10.1.1. I appreciate all your help and to let you know you were
a great leader.