Module status on LMS is showing as incomplete - even after the user has completed the module.

[Alex_Nishant]

Hi Folks,

Hope you are all keeping well! I have a bit of a problem here. On a number of modules that were developed using presenter - and custom animation (including click next to continue) etc etc, the LMS is not showing the module status as complete - even AFTER the user had comleted the module and closed. This problem has been noticed only when the user uses the CLICK NEXT or click this part of the screen to continue.

When the user navigates using the presenter control buttons - to navigate the training content that is, the LMS is correctly showing as the module has been completed.

The problem I am having is that - is there any way to make presenter detect a click within a slide (user click to navigate from within a slide) and thereby register it as a valid module completion?

Thanks in advance folks,

Kind Regards,

Alex.

[VideoPep]

Hi Alex,

Which LMS server you are using?  Secondly what is the Setting in Quiz>Reporting tab is it SCORM 1.2,2004 or Aicc.

You want status on basis of user clicks then please make sure that Report data is set to "Slide view =100%" (or whatever precentage you want) and  Report Pass/Fail set to "Complete/ Incomplete."

Thanks,

Shubhi

[Alex_Nishant]

Hi Shubi,

Thanks for you quick reply.

Shubhi Shukla Dubey wrote:

Hi Alex,

Which LMS server you are using?  Secondly what is the Setting in Quiz>Reporting tab is it SCORM 1.2,2004 or Aicc.

You want status on basis of user clicks then please make sure that Report data is set to "Slide view =100%" (or whatever precentage you want) and  Report Pass/Fail set to "Complete/ Incomplete."

Thanks,

Shubhi

LMS = cornerstone on demand. It has been customised to suit the company requirements, Reporting tab is SCORM 1.2   

To circumvent the issue I have changed the % view to 0% so in theory when the user launches even one slide / page - it will set it to report as status complete.

However this is not a viable solution on content critical modules....dont you think so?

Ideally I would like to get to the bottom of why a button within the module (which is able to navigate between pages) is not being able to report / set / increment the completion status counter.

Thanks and Kind Regards,

Alex.

[Ashish-Adobe]

Also, what version of Presenter you are using. In general, 7.0.7 behaves better with LMS.

Ashish

[Alex_Nishant]

Hi Ashish,

Ashish-CaptivateTeam wrote:

Also, what version of Presenter you are using. In general, 7.0.7 behaves better with LMS.

Ashish

I am using version 7.0.0 and build 7328. Thanks in advance.

Kind Regards,

Alex.

[Jorma_at_CoSo]

You should definitly upgrade to 7.0.6 through the updater or 7.0.7 using the link provided on the Presenter product page. 7.0.0 is incrediblty buggy and many improvements to stability and reporting have been made since that version. If you want to go to 7.0.6, you can use the Adobe updater to find the updates (in order) and apply them.

[Ashish-Adobe]

I will suggest jump directly to 7.0.7. This is, if AS3 publishing is not a concern for you. 7.0.7 is a complete installer. Please try it and let us know the results.

Ashish