22 Replies Latest reply: Mar 7, 2012 10:12 AM by adobe-admin

Forbidden - You don't have permission to access

cppasm Nov 30, 2011 10:41 AM

Hi.

First of all I want to apologise for creating new thread while older one exists (created by other person).

Older thread is marked as answered, so it looks like nobody is visiting it.

Here is the link to that thread: http://forums.adobe.com/message/4052703#4052703

My problem is that I can not access any Adobe forum.

I live in Ukraine (east Europe), tried three different ISP providers and still get 403 Forbidden error when accessing adobe forums.

This lasts for a couple of month now.

Trashing cookies does not help.

At the moment, I am writing this post using foreign proxy server.

Is there any way to fix this issue?

I really can not understand the reason for blocking whole countries to prevent spammers activity (as mentioned in older thread), instead of just blocking those spammers.

1. Re: Forbidden - You don't have permission to access

adobe-admin Nov 30, 2011 11:05 AM (in response to cppasm)

We are trying to work through it. The spam issue is complicated by the type of spam (links to illegal movie downloads) that put the site at risk of losing DMCA protection and the fact that as we closed IP addresses the spammers just kept coming in from new addresses in the range at the rate of more than 1200 messages a day.

Send an email to userforum at adobe dot com with your IP address and I can get the forums vendor to try to open that up for you.
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2. Re: Forbidden - You don't have permission to access

cppasm Nov 30, 2011 1:31 PM (in response to adobe-admin)

Thank you for your answer.
I will send you e-mail during next day.
As I mentioned, I'm using three different ISPs (from different places), so I want to ask - can I send you 3 ip addresses, or it is allowed to unblock only one?
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3. Re: Forbidden - You don't have permission to access

adobe-admin Nov 30, 2011 3:45 PM (in response to cppasm)

Send them all.

Thanks!
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4. Re: Forbidden - You don't have permission to access

cppasm Dec 1, 2011 7:11 AM (in response to adobe-admin)

I sent you e-mail message with three IP addresses (did you recieved it?).
No changes so far.
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5. Re: Forbidden - You don't have permission to access

adobe-admin Dec 1, 2011 10:01 AM (in response to cppasm)

I have not received it. And it will take a couple of days to schedule the changes with the hosting folks, the forums are not hosted at Adobe.

John
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6. Re: Forbidden - You don't have permission to access

cppasm Dec 1, 2011 10:35 AM (in response to adobe-admin)

I have sent it once more.
The message is titled as "Adobe forums - Forbidden".
If still no luck, I can post IP addresses here (in this thread), but please delete them as fast as possible.
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7. Re: Forbidden - You don't have permission to access

adobe-admin Dec 1, 2011 1:45 PM (in response to cppasm)

Click on my name and then click on send private message and put them there instead of in the thread.

Thanks!
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8. Re: Forbidden - You don't have permission to access

pwillener Dec 1, 2011 5:04 PM (in response to adobe-admin)

Another user with a 403 error in http://forums.adobe.com/message/4056556#4056556
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9. Re: Forbidden - You don't have permission to access

cppasm Dec 2, 2011 2:50 AM (in response to adobe-admin)

Sent via private message.
Hope you received it...
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10. Re: Forbidden - You don't have permission to access

adobe-admin Dec 2, 2011 9:53 AM (in response to cppasm)

I see it waiting. Will get to it shortly.

Thanks!
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11. Re: Forbidden - You don't have permission to access

adobe-admin Dec 2, 2011 10:00 AM (in response to pwillener)

Thanks for pointing them to the email. I haven’ seen anything come in yet. You could also direct them to this thread.

Thanks!
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12. Re: Forbidden - You don't have permission to access

mytaxsite.co.uk Dec 2, 2011 1:19 PM (in response to adobe-admin)

I haven’ seen anything come in yet. You could also direct them to this thread.

If the entire Ukraine is blocked then I doubt you will ever receive even any private messages!

I will be in Ukrane next June for the Euro 2012 so does it mean I won't be able to access Adobe forums? This is worrying!!
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13. Re: Forbidden - You don't have permission to access

adobe-admin Dec 2, 2011 1:48 PM (in response to mytaxsite.co.uk)

If they were able to post in the forum they can post a PM.

From: Adobe Forums <forums@adobe.com<mailto:forums@adobe.com>>
Reply-To: "jive-26878919-8htk-2-2f0ze@mail.forums.adobe.com<mailto:jive-26878919-8htk-2-2f0ze@mail.forums.adobe.com>" <jive-26878919-8htk-2-2f0ze@mail.forums.adobe.com<mailto:jive-26878919-8htk-2-2f0ze@mail.forums.adobe.com>>
Date: Fri, 2 Dec 2011 13:19:21 -0800
To: Default User Nam <userforu@adobe.com<mailto:userforu@adobe.com>>
Subject: Forbidden - You don't have permission to access

Re: Forbidden - You don't have permission to access
created by JTANNA<http://forums.adobe.com/people/JTANNA> in Forum comments - View the full discussion<http://forums.adobe.com/message/4060346#4060346
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14. Re: Forbidden - You don't have permission to access

mytaxsite.co.uk Dec 2, 2011 1:56 PM (in response to adobe-admin)

f they were able to post in the forum they can post a PM.

But they are using some proxy servers to post here. It is in one of their earilier posts in the forums.
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15. Re: Forbidden - You don't have permission to access

pwillener Dec 2, 2011 5:42 PM (in response to adobe-admin)

adobe-admin wrote:

You could also direct them to this thread.
If they cannot access the forum, then the only option is email (until it's unblocked).
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16. Re: Forbidden - You don't have permission to access

pwillener Dec 2, 2011 5:43 PM (in response to adobe-admin)

adobe-admin wrote:

If they were able to post in the forum they can post a PM.
They may be replying to email notifications.
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17. Re: Forbidden - You don't have permission to access

cppasm Dec 3, 2011 3:32 AM (in response to pwillener)

No, I am posting using forum interface.
In short, using proxy server makes all traffic go thru it, and forum host thinks I have proxy server's IP address and does not block me (because proxy is located in other country).
But this is not comfortable, and not always possible at all.

I see it waiting. Will get to it shortly.
This means that you received private message if I understand this sentence correctly (I'm not shure now because of all this questions above).
Or should I resend it?
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18. Re: Forbidden - You don't have permission to access

adobe-admin Dec 5, 2011 12:25 PM (in response to cppasm)

I got your list and I have sent it off to the forums support folks who will assign it to their hosting group.

Thanks!
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19. Re: Forbidden - You don't have permission to access

cppasm Dec 9, 2011 12:26 AM (in response to adobe-admin)

Thank you so MUCH.
All three addresses are unblocked now and I have access to forums again.
Thank you once more.
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20. Re: Forbidden - You don't have permission to access

adobe-admin Dec 9, 2011 10:53 AM (in response to cppasm)

You’re welcome! Sorry it took so long to get it all lined up.
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21. Re: Forbidden - You don't have permission to access

mavaffanculostronzo Mar 7, 2012 6:59 AM (in response to adobe-admin)

"We are trying to work through it.

Well, today 7th of March 2012……
And the problem persists…

(I have to connect through a proxy)
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22. Re: Forbidden - You don't have permission to access

adobe-admin Mar 7, 2012 10:12 AM (in response to mavaffanculostronzo)

When did you supply your IP address for unblocking, and who did you send that to?
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