4 Replies Latest reply: Apr 14, 2012 1:04 PM by Mōtum RSS

    Folio Builder — cannot login after changing password

    mirandaja Community Member

      Hi all,

       

      I changed my password at acrobat.com, now I cannot login with the new password from the Folio Builder panel in InDesign CS5.5. I'm on Mac OSX 10.6.8. Basically, the panel shows "Signing in..." and the endlessly spinning wheel, which means it's hanging and doesn't let me re-enter my login credentials.

      Screen shot 2011-12-01 at 10.02.38 AM.png

      I have tried uninstalling and reinstalling the Folio Builder and Overlay Creator tools, and am running the latest versions of each.I've also tried trashing the INDD preferences. No luck. I'd like to avoid uninstalling/reinstalling InDesign CS5.5, but if that's the only solution, I'll do it.

       

      I did create a new user on my machine and that worked — I was able to login successfully with my new login credentials. But moving my production files and recreating all my settings from my account to this new one would take a while, so I wanted to see if there was another solution.

       

      Thanks in advance for any help!

       

      Jason