12 Replies Latest reply: Dec 24, 2011 2:22 AM by Dave Merchant RSS

    Adobe

    uamsathak Community Member

      Hi Team,

       

      In pdf file, if user select one cross-out manually, that cross-out selected and another cross-out also automatically selected(In this case user select only one cross-out). Could you please advise me.

       

      I have attached the screen shot for your review.

       

      Thanks & Regards,

      Mohammed.A SathakathullahPDF BUG SCREENSHOT.jpg

        • 1. Re: Adobe
          Bernd Alheit CommunityMVP

          Try the forum for Adobe Reader.

          • 2. Re: Adobe
            uamsathak Community Member

            I have tried both in reader and professional but same problem occured in both. Please advise me.

             

            Thanks for looking into this.

            • 3. Re: Adobe
              Bernd Alheit CommunityMVP

              Who creates the cross-out?

              • 4. Re: Adobe
                uamsathak Community Member

                Cross-out creating Author side.

                 

                let me know if any other clarification.

                • 5. Re: Adobe
                  uamsathak Community Member

                  any updation...!

                   

                  kindly check and advice this issue.

                  • 6. Re: Adobe
                    Bernd Alheit CommunityMVP

                    It looks like one cross-out.

                    • 7. Re: Adobe
                      uamsathak Community Member

                      Hi,

                       

                      it's one cross-out but in different typeset area.

                       

                      Can you please check and advice.

                       

                      Thanks & Regards,

                      Mohammed

                      • 8. Re: Adobe
                        Bernd Alheit CommunityMVP

                        And what is the problem?

                        • 9. Re: Adobe
                          uamsathak Community Member

                          Hi,

                           

                          Hope you will cooperate to resolve this issue.

                           

                          We have failed to incorporate the corrections in the proof. While analyzing this feedback, I am shock to see that there are two areas highlighted on clicking the comment field in the pdf file. This is the actual root cause for missing the corrections.

                           

                          Note: Usually single cross-out command view separately. But the pdf file edits are selected in two places at the same time. How is this possible? Could you please check and advice this issue.

                           

                          Kindly send your email address. i will send pdf file for your analyzing.

                           

                          Regards,

                          Sathakathullah,

                          • 10. Re: Adobe
                            Bill@VT CommunityMVP

                            We do not work for Adobe. However, if you post your file some place, several folks might take a look and see if they can help. If we can look at the PDF, we might have a clue what you are talking about, but almost everyone seems to not understand your problem and what you want.

                            • 11. Re: Adobe
                              uamsathak Community Member

                              Could you please provide the mail address or web address of Adobe customer support? Our problem is, if we select a single item in the comment field, multiple edits were selected in the page. Please refer the attached screenshot. Number 1 and 2 indicates the edits that highlights when we select 1 item in the comment field which is indicated by number 3. It seems Adobe error and we could not able to solve this. COuld you please kindly do the needful and let us know your comments?

                               

                              Thanks and regards,

                              Mohammed SathakathullahsPDF BUG SCREENSHOT.JPG

                              • 12. Re: Adobe
                                Dave Merchant CommunityMVP

                                http://www.adobe.com/support/contact/

                                 

                                Direct support for Adobe software is charged. There is no email address - you must open a ticket from the link above and pay for the service.

                                 

                                As we have not seen other reports of this effect (given the number of users, if it was a general bug there'd be thousands of posts) I suspect that the structure of this particular file is incorrect, so the word on the top line is within the text flow of the other selection. Unlike with Word or text files, the position of objects on a PDF page need not have any relationship to their reading order, so you can have words visually in different paragraphs which are next to each other in the structure of the file. Text selections use this structure, which is why tagging a PDF file for accessibility when you create it is so important (this ensures the visible and structural flows match).

                                 

                                As Bill says, without having access to the file it's impossible to be of further help.