6 Replies Latest reply on Apr 13, 2012 11:18 PM by arslanz

    General Installation Error

    PranavU Level 1

      I m getting GENRAL INSTALLATION ERROR while installing Flash player 11.

       

      Contents of flashinstall.log file are :

       

       

      =O====== M/11.0.1.152 2011-10-27+13-32-01.609 ========

      0000 [I] 00000010 "D:\DOCUME~1\Admin\LOCALS~1\Temp\4A.dir\InstallFlashPlayer.exe" -iv 6

      0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

      0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0007 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0009 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

      0010 [I] 00000018

      0011 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

      0012 [I] 00000013 D:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx

      0013 [I] 00000015 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe

      0014 [I] 00000016 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll

      0015 [I] 00000019 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      =X====== M/11.0.1.152 2011-10-27+13-32-10.296 ========

       

      =O====== M/11.0.1.152 2011-10-27+13-31-31.359 ========

      0000 [I] 00000010 D:\DOCUME~1\Admin\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe

      0001 [I] 00000011 0

      =X====== M/11.0.1.152 2011-10-27+13-32-11.781 ========

       

      =O====== M/11.1.102.55 2011-12-06+02-53-58.796 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [F] 00001041

      =X====== M/11.1.102.55 2011-12-06+02-53-59.625 ========

       

      =O====== M/11.1.102.55 2011-12-06+02-54-43.859 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [F] 00001041

      =X====== M/11.1.102.55 2011-12-06+02-54-44.984 ========

       

      =O====== M/11.1.102.55 2011-12-06+02-54-47.578 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

      0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Plugin Path 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+02-54-51.187 ========

       

      =O====== M/11.1.102.55 2011-12-06+03-12-23.390 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [F] 00001041

      =X====== M/11.1.102.55 2011-12-06+03-12-23.906 ========

       

      =O====== M/11.1.102.55 2011-12-06+03-13-18.828 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+03-13-20.984 ========

       

      =O====== M/11.1.102.55 2011-12-06+14-57-15.937 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+14-57-17.468 ========

       

      =O====== M/11.1.102.55 2011-12-06+15-32-52.781 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Plugin Path 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+15-32-54.468 ========

       

      =O====== M/11.1.102.55 2011-12-06+15-59-07.203 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [F] 00001041

      =X====== M/11.1.102.55 2011-12-06+15-59-07.765 ========

       

      =O====== M/11.1.102.55 2011-12-06+15-59-16.125 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+15-59-17.578 ========

        • 1. Re: General Installation Error
          pwillener MVP & Adobe Community Professional

          It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

          • go to http://forums.adobe.com/thread/909550
          • download the uninstaller for your system
          • download the installer(s) for your system
          • close all browser windows and run the downloaded uninstaller
          • restart Windows
          • go to D:\Windows\System32\Macromed\Flash and remove any remaining files in there
          • run the downloaded installer(s)

           

          Message was edited by: ʇɐb ɹəuəllıʍ

          • 2. Re: General Installation Error
            Ignas22 Level 1

            Hi, PranavU. I think that it might be the same problem as I had recently. I had problems yesterday with my old windows and installed new windows, without formatting the hard drive.  So old Adobe Flash player left in my computer. I tried to install this new version of adobe flash player, but it gave me "general installation error" when it reached 50%.

             

            1. I downloaded "Unlocker" program from here: http://www.softpedia.com/get/System/System-Miscellaneous/Unlocker.shtml

            2. Then installed it, opened it and browsed to a directory: C:\WINDOWS\system32\Macromed

            3. I selected the folder "Flash" and clicked OK.

            4. I selected "Delete" action and it deleted "Flash" folder from there.

            5. Again I downloaded Adobe flash player and opened it after closing the browser. The installation was successful.

             

            Was it only for me, or is this partly a universal sollution?

             

            You could try that.

            1 person found this helpful
            • 3. Re: General Installation Error
              Xircal Level 3

              ʇɐb ɹəuəllıʍ wrote:

               

              It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

              • go to http://forums.adobe.com/thread/909550
              • download the uninstaller for your system
              • download the installer(s) for your system
              • close all browser windows and run the downloaded uninstaller
              • restart Windows
              • go to C:\Windows\System32\Macromed\Flash and remove any remaining files in there
              • run the downloaded installer(s)

               

              From the log file, the OP appears to have the OS installed on the D: drive. Can the uninstaller be configured to look for the installation on another drive or partition?

              1 person found this helpful
              • 4. Re: General Installation Error
                pwillener MVP & Adobe Community Professional

                Xircal wrote:

                 

                From the log file, the OP appears to have the OS installed on the D: drive.

                Yes, indeed!  But it seems that the installer is already trying to replace NPSWF32.dll on the D: drive.

                 

                ʇɐb ɹəuəllıʍ wrote:

                 

                • go to C:\Windows\System32\Macromed\Flash and remove any remaining files in there

                 

                Please modify this instruction and delete everything in D:\Windows\System32\Macromed\Flash

                • 5. Re: General Installation Error
                  Xircal Level 3

                  ʇɐb ɹəuəllıʍ wrote:

                   

                  Xircal wrote:

                   

                  From the log file, the OP appears to have the OS installed on the D: drive.

                  Yes, indeed!  But it seems that the installer is already trying to replace NPSWF32.dll on the D: drive.

                   

                  OK, useful to know.

                  • 6. Re: General Installation Error
                    arslanz Level 1

                    1.GIF

                     

                    Go to the location shown in image and click the icon of flash player and delete remaining files and click try again from sub window menu