10 Replies Latest reply: Dec 6, 2011 6:27 PM by Jac Godsman RSS

    Troubleshooting help: Premiere Pro 5.5.1 Mac crashes

    John_Nolan Community Member

      I started a new project today, and Premiere Pro crashed when I tried to save. Relaunching got a "do you want to recover" message, but just gotr more crashes. Now I can't save any project, or even close a project wihtout a crash.

       

      I tried editing an older project in Premiere 5 (not 5.5.1) with the same sort of crash.

       

      I tried deleting autosave files, any caches I could find, and my prefs.

       

      I restarted, remove 5.5, re-installed, and still no dice. Closing a project, trying to quit, whatever, I get: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down..."

       

      When the app starts it says:

      "It appears that Adobe Premiere Pro closed unexpectedly....do you want to open the prvious project?" whether I choose Yes or No the crashes continue!

       

      Any ideas?

        • 1. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
          Swink58 Community Member

          I have a similar problem - I can't open an existing project and its infuriating. Ive uninstalled and tied both PP5.5.1 & 5.5.2 with the same result.

          Any help would be gratly appreciated.

          • 2. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
            Jac Godsman Community Member

            Hi,  I really feel for you both.  Please read this thread - it may help you understand why CS5.5 can't be run 'properly' on a Mac!  If it's all too much information to take in, skip down to my posts closer to the end of the page.

            I made the mistake of buying CS5.5.  I'm a Mac user.  Basically, if you want to use CS5.5 where it works 'properly' you'll need to buy a new, very expensive computer, extra drives & graphics card (or an equipped PC).  I am a victim of Adobe's unfair advertising to Mac users.  I hope your situation is not the same as mine.  I guess this is why you haven't received any answers yet.

             

            link:

            http://forums.adobe.com/message/4062488#4062488

             

            Good luck

            Jac

            • 3. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
              John_Nolan Community Member

              I managed to get it working again by making a new user account... I suspect some other software was messing up mu system, because I had other apps crash on my old account.

              • 4. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
                lasvideo Community Member

                Jac, you are being rather silly. I have a Mac and it runs quite well . It just doesnt run on your under powered machine, thats all. Get a grip

                 

                Tom Daigon

                Avid DS / PrP / After Effects Editor

                www.hdshotsandcuts.com

                Mac Pro 3,1

                2 x 3.2 ghz Quad Core Intel Xeon

                10.6.8

                Nvidia Quadro 4000

                24 gigs ram

                Kona 3

                Maxx Digital / Areca 8tb. raid

                • 5. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
                  Jac Godsman Community Member

                  My point is and remains - I have to buy a new computer.  I can't add extra drives, the right graphic cards etc. to it and that goes for most Mac systems.  My machine is well powered but not well powered enough for CS5.5 so the point is I have to buy a new machine.  What's silly about that?  I think a lot of Mac users will find this information very important.   Perhaps if your computer was the same as my computer, you would suddenly discover empathy and you wouldn't be calling the point silly. 

                  • 6. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
                    Jon Chappell Community Member

                    Professional software requires a professional computer unfortunately.

                    • 7. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
                      lasvideo Community Member

                      Jac, actually I did express my empathy in one of the several threads you were complaining in. I just ran out when I got to this one.

                      • 8. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
                        Jac Godsman Community Member

                        Hey lasvideo,

                        no you weren't empathizing in the other thread either. 

                        • 9. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
                          lasvideo Community Member

                          Jac, heres the comment . It was a wasted attempt to relate to your situation and explain the nature of the business. Time to move on.

                           

                          Tom - "Jac, what you have learned is not a surprise to most professionals working in the field. But to newcomers it can be a bit of a shock. Spending $25,000 for a fully outfitted edit bay for someone like me is a deal. Some of the bays I worked in the past cost from $150,000 to $1 million.  Good professional grade equipment costs money. You want a reliable car, its gonna cost you. Same with edit suites. Its hard to understand when just the software has gotten so cheap recently but thats just the tip of the iceburg. You are not alone in feeling sticker shock and annoyance. But from my perspective the cost of getting a versatile edit system is mighty cheap."

                          • 10. Re: Troubleshooting help: Premiere Pro 5.5.1 Mac crashes
                            Jac Godsman Community Member

                            Thanks Jon - I've been working on my three year old iMac professionally for three years now using FCP, Adobe photoshop and Corel Draw.  It has been fabulous for professional work.  Thankfully your point re-highlights my point - that Mac users need to be wary when buying CS5.5 (i.e. read forums and heed warnings if you're not sure about minimum system requirements and understand that the minimum system requirements are misleading i.e. when you read 2GB ram needed, Adobe will later tell you that you actually need not 4, not 8, but 12 for it to run relatively smoothly and 24 to run properly with no problems.  There's a great Help video I discovered on the matter made by Adobe.

                             

                            Hence, it is very likely that if you buy CS5.5, you'll need to buy a new computer.

                             

                            Lasvideo, there's a big difference between sympathy and empathy. You were sympathizing at first, then empathizing with yourself in the second and then sympathizing again in the third.  I do totally agree with you however - that it's time to move on.