27 Replies Latest reply: Aug 27, 2014 6:47 PM by Stan Jones RSS

    Encore CS4 Library files missing

    x34 Community Member
      I just noticed that I was unable to see the standard menus or buttons in Encore so I checked the Library folder only to find that it does not exist. Any suggestions as to where this folder should be?

      Thanks!
        • 1. Re: Encore CS4 Library files missing
          the_wine_snob Community Member
          I do not know about the locations for the CS4 Functional Content, but there are several threads on this board, with the exact folder locations for earlier versions. I'd *guess* that they will be the same, or very similar, for CS4.

          Hunt
          • 2. Re: Encore CS4 Library files missing
            x34 Community Member
            Bill,

            thanks for the reply. The files are not there and nowhere to be found. Everything was installed from the disk but there is no libaray folder or a resource folder with any usuable file for importing as menus or what was contained in CS3? Any suggestions?
            • 3. Re: Encore CS4 Library files missing
              Functional Content should be available at: C:\Program Files\Adobe\Adobe Encore CS4\Library.

              Encore 4.0.1 has added a few new menus. You can download them via "Resource Central".
              • 4. Re: Encore CS4 Library files missing
                DVDmike Community Member
                There was no library in my CS4 folder either. But I could move the library from CS3 over and CS4 reads it OK. But are there new templates in CS4 that I should have?
                • 5. Re: Encore CS4 Library files missing
                  the_wine_snob Community Member
                  Mike,

                  I seem to recall people mentioning a few new Templates, and I think that Adobe might have added a few in addition later on. Is yours a download purchase? If so, there should be a second download file with the Functional Content. This will be a separate Extract/Install.

                  Also, I believe that a few of the older Templates have been removed. Might want to check this out with folk, who had both CS3 and now CS4.

                  Hunt
                  • 6. Re: Encore CS4 Library files missing
                    I also have this problem, in the second content extractor i only have policy files and a copy of the end user agreement, can someone upload them to a server? or email me the library files, also does anyone know if the library files affect all programs? as i have no library files in any of the programs (i have the master collection)
                    • 7. Re: Encore CS4 Library files missing
                      the_wine_snob Community Member
                      Jack,

                      Most of the programs have their own Functional Content, PS, PP & Encore. AE probably does too, but I'd have to go and verify.

                      Did you purchase the discs, or just download?

                      As I have never bought an Aodbe program via download, especially the Master Collection, I do not know how many additional downloads might be required. It seems that just the PP stuff for CS2 was 4.3GB when extracted.

                      If via download, Adobe will have all of your info, including all links for Functional Content. Remember, these will be archived files (once 7zip), and will have to be fully Extracted, prior to installation. A call to Adobe will get you all links necessary.

                      Don't forget to Extract all archived files,

                      Hunt
                      • 8. Re: Encore CS4 Library files missing
                        Community Member
                        Ah, thanks Hunt, i have a 7zip file in the digital download i forgot to extract. Thanks very much :)
                        • 9. Re: Encore CS4 Library files missing
                          DVDmike Community Member
                          Jack, what was the zip file named that contained the Encore CS4 extras? I don't appear to have it. But I'd like to do a search before I try to download it again.

                          thanks.
                          • 10. Re: Encore CS4 Library files missing
                            markm75g
                            I have the same issue, cant find the library files or menus, cant find it online.. its not an option in the cs4 suite.. any thoughts?
                            • 11. Re: Encore CS4 Library files missing
                              the_wine_snob Community Member
                              markm75g,

                              Expand this thread (hit "First") to show all 9 replies above yours. If you did a download of CS4, then the directions should be in those earlier replies. If you purchased the full set of DVD's, then you will only have to do an install, and choose the Functional Content.

                              Did you download, or purchase the full boxed set?

                              Hunt
                              • 12. Re: Encore CS4 Library files missing
                                mikeklar Community Member
                                Jack
                                I too would like to know which zip file you found that solved the issue?
                                Having searched all downloaded files I cannot identify any that might indicate as belonging to Encore CS4 Library.
                                Your help would be very much appreciated.
                                Cheers,
                                Michael
                                • 13. Re: Encore CS4 Library files missing
                                  the_wine_snob Community Member
                                  Michael,

                                  On the Web site, furnished by Adobe, where you downloaded your program files, there should be a second download link. IIRC, the file name is very similar to that of the programs.

                                  If you no longer have your Web link, call Adobe. Furnish them with your S/N and invoice number. They will have the info for you. They should also be able to instruct you as to which of the two files you need. Were I in this position, I would just download each of the two files, that will be hyperlinked from "your" Web site. One will be the program installer, the other the Functional Content.

                                  Remember! You
                                  b MUST
                                  Extract these files, before you attempt to install. They will not install from the archived files.

                                  Good luck,

                                  Hunt
                                  • 14. Re: Encore CS4 Library files missing
                                    hershgrant

                                    just open ENCORE CS4 open resource central under templates you will see missing items listed (Education themes, general unfortunately you have to hit the arrow to the right of the template you want and it will download to your library)

                                     

                                     

                                    See attached png for example

                                    • 15. Re: Encore CS4 Library files missing
                                      the_wine_snob Community Member

                                      That is neat and something that I have not heard of.

                                       

                                      Thanks for sharing,

                                       

                                      Hunt

                                      • 16. Re: Encore CS4 Library files missing
                                        burroshooter

                                        I just went through an agonizing period, wjile trying to figure out the silly Encore Library thing.

                                        I'm running 64-bit Vista (onl;y because I have to) and after two totally clean installs, still did not see the library in the Encore Folder ---UNTILL I LOOKED IN %$^&*#$ (x86) Adobe Folder.   The freakin' installs it in the 32-bit sectio of the OS, and does Adobe mention that anywhere ( I have several help memos)----Not A Word.

                                         

                                        The Arrogance at Apple is rubbing off on Adobe...then again maybe it started there.

                                         

                                        M Alan Cox

                                        Burro Creek Pictures

                                        • 17. Re: Encore CS4 Library files missing
                                          jbowden Adobe Employee

                                          My guess is it's not so much "arrogance" as perhaps an overlooked bug.

                                           

                                          It's great that you found it - and you might want to file a bug report so Adobe fixes it:

                                           

                                          https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                                          • 18. Re: Encore CS4 Library files missing
                                            Jeff Bellune ACP

                                            one-iron wrote:

                                             

                                            UNTILL I LOOKED IN %$^&*#$ (x86) Adobe Folder.   The freakin' installs it in the 32-bit sectio of the OS, and does Adobe mention that anywhere ( I have several help memos)----Not A Word.


                                            Why would it be anywhere else besides the (x86) folder?  That's where all 32-bit apps get installed in Vista 64, and last time I checked, Encore was still a 32-bit app.

                                             

                                            -Jeff

                                            • 19. Re: Encore CS4 Library files missing
                                              the_wine_snob Community Member

                                              Jeff,

                                               

                                              I think that it is safe to say that they'll be there, until at least CS5 too. My money's on that horse.

                                               

                                              Hunt

                                              • 20. Re: Encore CS4 Library files missing
                                                4Nancy2

                                                Hi,

                                                 

                                                I'm new here, but have not found a solution to my problem of no library in Encore CS4.  I found one site that had instructions for those of us who bought the discs (Creative Suite 4 production premium) but I cannot seem to get the disc to work properly.

                                                 

                                                The instructions were to put in the first disc go to setup.exe, deselect all items, select Encore, custom install, select Adobe Encore CS4 library, and install.  However, when I put in the disc and tried to deselect all items it would not work.  I could not select nor deselect, only fully install the suite all over again (which I have done 3 times).  Is there some trick to selecting or deselecting?

                                                 

                                                Is there anyone with a solution to the library problem or should I try to get Adobe to send me another disc?

                                                 

                                                Something strange when installing, I only used application disc 1 & 2, but have application discs 3 & 4 that are not used and seem to not have any exe files or usable files, a content disc that seems to have only a read me pdf file and a learning disc that directs me to websites.

                                                 

                                                Any help would be great.

                                                 

                                                Nancy

                                                • 21. Re: Encore CS4 Library files missing
                                                  Stan Jones MVP

                                                  This may be the page you are referring to.

                                                   

                                                  http://kb2.adobe.com/cps/853/cpsid_85388.html

                                                   

                                                  When I put CS4 install disk 1 in, it takes a while to examine the system, then shows what is installed (Production Premium) with all the programs unchecked. I can check only the Encore library.

                                                   

                                                  Does the install program see your already installed programs?

                                                  • 22. Re: Encore CS4 Library files missing
                                                    burroshooter Community Member

                                                    The files you need are downloadable from the Adobe website.  If you bought the software from the Adobe store there will be a record of your purchase and serial number. There are also instructions on install.

                                                     

                                                     

                                                     

                                                    One-iron

                                                     

                                                    Michael A. Cox

                                                     

                                                    Burro Creek Pictures, LLC

                                                    • 23. Re: Encore CS4 Library files missing
                                                      Ann Bens ACP/MVPs

                                                      When installing CS4 all disks are used.

                                                      Here are the instructions for CS4 for the missing content.

                                                      http://kb2.adobe.com/cps/408/kb408826.html

                                                       

                                                      Maybe its best to uninstall everything

                                                      run Cleaner tool

                                                      and reinstall.

                                                      http://www.adobe.com/support/contact/cscleanertool.html

                                                      • 24. Re: Encore CS4 Library files missing
                                                        Mr.RV

                                                        Yes, but it seems like you have to download every single individual template. I cant' find any option to download them all. It seems rather absurd that Adobe would not allow one to download the library in one shot.

                                                        • 25. Re: Encore CS4 Library files missing
                                                          Stan Jones MVP

                                                          This is a very old thread. Some of the links do not work. You do not need to download templates one at a time.

                                                           

                                                          Whether you have CS6 or an older version, you can use the library here:

                                                           

                                                          Encore Help | Download full library content/functional content

                                                           

                                                          It just does not put it in the right place; you must do that manually.

                                                          • 26. Re: Encore CS4 Library files missing
                                                            Mr.RV Community Member

                                                            At the time of writing this, the download page referenced doesn't explicitly state that the file is for previous versions of Encore, such as CS4, and only states that the search for the Library references Encore CS6. Thank you for confirming that the downloadable file is for the previous versions as well.

                                                            • 27. Re: Encore CS4 Library files missing
                                                              Stan Jones MVP

                                                              I've compared various versions of the library, but don't recall some of the results. An eye opener for me is that the SD versions still use the "old" pars that were incorrect as of CS4. When you add one to Encore, it makes the correction, so an "edit in photoshop" shows it correct, whereas opening such a menu directly in Photoshop shows it has an incorrect par.

                                                               

                                                              That is when I concluded that it really didn't matter.