13 Replies Latest reply on Nov 1, 2013 11:57 AM by dggambal

    Animations imported into Captivate 5.5 not playing correctly.


      This issue started when I tried to open a Cp 5 project in Cp 5.5.  The animations don't play at all if the "Synchronize with Project" option is On and the anmiation starts at 0 sec on the timeline. Also, there is a visible "blink" between animations on the same slide and between slides. 


      I've been using Cp 5 for about a year and have worked out my issues with it so these are the things that AREN'T wrong:  The transitions for slides and swfs are set to "No Transitions," there is no space between swfs on the timeline that would be making the "blink," there are no blank frames at the end of the timeline in the swf files(inside of Flash), the swfs are AS3, they are only as long as their original timeline, my Preferences are set to no fades on Start and End slides, and my timelines do not extend beyond their content to show white space.


      The files work fine in Cp 5.  The file animation links are also randomly missing/broken when brought into Cp 5.5 and even after I re-establish them, they periodically turn red (not up to date).


      So I figured, "Maybe I can't work with previous version files.  I'll just start a new blank project in Cp 5.5." Right? . . . Not right.  Swfs still aren't visible when published if they are set to "Synchronize with Project" AND start at the 0 sec mark.  They still "blink" between swfs and slides.  So maybe I can't use Flash 5 files in Cp 5.5 either.  If that is the case, this upgrade was a waste of time and money and should not have been released until these MAJOR issues were resolved.


      Someone from support is looking into it, but so far the only advice that I got was "Turn the Sync option off and fade into your next animations."  What?! The sync option is very important because that keeps your animations playing correctly when people scrub the playhead.  If Cp 5.5 is programmed to do that automatically, then why keep the option button?  If not, do you really expect me to NOT want my animations to play consistently when people drag around the playhead?  As for the fading, maybe fading out after every animation swf is not an option for me, maybe I need it to be seamless.  And to that I was told, "Put all your animations together in one Flash file." Duh, but that was how this needing Cp to assemble my separate swfs started in the first place. If any of you have tried importing 3D rendered pngs into Flash, you know that you can only have so many frames before the program can't handle the load and crashes.  I can only support aoubt 250-300 frames of optimized pngs before Flash crashes on me and thats WITH 16GB of ram on a new 64 bit operating system.


      If anyone has had this issue and found a fix or some kind of pending patch, please let me know, because by now, I'm wanting a refund.