4 Replies Latest reply: Dec 9, 2011 5:52 PM by Highdesertdweller RSS

    After Installing Elements 10, stuff doesn't work - help?

    Highdesertdweller Community Member

      Broke down after not being able to install my old 5.0LE on new Windows7, 64bit computer and bought Elements 10.  After install, a lot of the features just don't work or are not working properly.  The "X" at the top right corner does not close the app, I have to Ctrl-Alt-Del and then close the program from there.  The type tool underlines all type, even though I haven't selected that option from the menu.  When I select it, there is a double underline thing that goes on.....this has been a nightmare.  Please help.  What did I do wrong in the install???  I followed all the prompts and the install seemed to have gone smoothly.  Thanks.

        • 1. Re: After Installing Elements 10, stuff doesn't work - help?
          99jon Community Member

           

          Normally works well unless you are using a portable PC with restrictive display.

           

          Go to the control panel and check dpi scaling under Appearance or Display.

           

          It’s not uncommon to see a setting of 125% or higher to improve screen readability but PSE requires a dpi of 96 or 100%

           

          Whilst the Editor Menu will appear at 120% to 149% the Organizer Menu (and the advanced button in downloader) won’t. Sometimes the mouse or tool cursors are distorted.

           

          Try a setting of 115% or 116% otherwise 100%. A common display resolution, notably for notebooks/laptops, and netbooks is 1024 x 768 but PSE requires a screen height of 800 for full functionality. If your height resolution is out of the range 768 to 800 try experimenting with the slider.

           

           

          • 2. Re: After Installing Elements 10, stuff doesn't work - help?
            Highdesertdweller Community Member

            I'm in Editor and so that shouldn't be the issue....Organizer looks fine, but haven't tried it because I bought this program specifically for Editor.  Thanks.

            • 3. Re: After Installing Elements 10, stuff doesn't work - help?
              R_Kelly Community Member

              When you press the X on the top right of the screen do you hear a beeping sound?

               

              Is this the line your talking about when typing? If so that is just showing you where the baseline for the text is and should go away when you commit the text.

               

              Untitled-2.png

               

              The double underline is when you select the text to edit it (double click on the text layer in the layers palette)?

              • 4. Re: After Installing Elements 10, stuff doesn't work - help?
                Highdesertdweller Community Member

                Yes, I just figured that out.....hmmmm.....where do they tell you that and why is it necessary to be so confusing.  Just viewing the text as you type tells you where it's going to be......not a good design.  Just my opinion after spending over an hour just trying to figure that out!  Wonder what they were thinking....???