17 Replies Latest reply: Dec 11, 2011 1:13 PM by Xircal RSS

    Particularly nasty crashes with flash

    almogo

      First, I am going to paste a description of the problem I initially posted on tomshardware. It took me a while to realize that

      the only connecting thread between the crashes I am experiencing was Flash.

       

      i5 2500k

      asus p8p67le

      8GB gskill

      Sapphire 6850 (11.9)

      Coolermaster 600w



      No overclocking. All the temperatures are fine. Tried a clean install of Radeon drivers.


      This crash has been bugging me for a long time. It usually occurs while gaming but not always. Also occurred while viewing flash videos and even just simple images. Appears to be happening in random. I can have a few days without a crash or a couple of hours with 3 crashes.


      Description:


      The monitor turns off abruptly as if it isn't receiving a signal. Sound will continue for about 10 seconds and will then loop. After that the only way to get back to normal is a hard reset. Just hitting the reset button doesn't work. The PC resets but the monitor doesn't turn back on. I can see by looking at the hard drive led that the this reboot is stuck somewhere it doesn't get to load windows. The only way to get things back to normal is completely power off the machine and power it back on again.


      After I'm back in Windows I get a "the system has recovered from a serious error" message:


      The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xffffffffffffffff, 0x0000000000000002, 0x0000000000000000, 0xfffff80002ed4bb6). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112411-19952-01.



      Event viewer doesn't show anything else because apparently the crash takes windows down instantly. Using Whocrashed, I get the following:


      On Thu 24-Nov-11 19:13:54 GMT your computer crashed
      crash dump file: C:\Windows\Minidump\112411-19952-01.dmp
      This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
      Bugcheck code: 0xA (0xFFFFFFFFFFFFFFFF, 0x2, 0x0, 0xFFFFF80002ED4BB6)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Windows\system32\ntoskrnl.exe
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: NT Kernel & System
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


      On Thu 24-Nov-11 19:13:54 GMT your computer crashed
      crash dump file: C:\Windows\memory.dmp
      This was probably caused by the following module: atikmdag.sys (atikmdag+0x4BA2C)
      Bugcheck code: 0xA (0xFFFFFFFFFFFFFFFF, 0x2, 0x0, 0xFFFFF80002ED4BB6)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Windows\system32\drivers\atikmdag.sys
      product: ATI Radeon Family
      company: ATI Technologies Inc.
      description: ATI Radeon Kernel Mode Driver
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, ATI Technologies Inc.).
      Google query: atikmdag.sys ATI Technologies Inc. IRQL_NOT_LESS_OR_EQUAL




      I am pretty helpless diagnosing this crash. No logs and and black screen give very little information. How can I find out what runs at ntoskrnl.exe +0x7CC40 ? Why does whocrash blame two different modules for the crash (the kernel and ATI driver)?


      I feel that the fact that a hard reset is necessary might give some clues but I have no experience with these types of crashes, it's also impossible for me to try and reproduce.


      Any help is very much appreciated.

       

       

      I've been experiencing these crashes while doing 3 different things:

       

      1) Wathcing twitch.tv (online streaming site which uses Flash)

      2) Playing starcraft 2 (which uses flash for it's gui)

      3) Playing Skyrim (uses flash for it's gui)

       

      I think that there is a very high probablity that flash is the culprit here. Is there a way to diagnoze this? Some sort of Flash log to look into?

       

      Thanks ahead