RH9 uninstalled, but can't open old project in RH8

[JPlutchok]

I have Robohelp 8 on my computer. I won Technical Communication Suite 3, which includes RH9, in a raffle, and installed it in a new directory without removing RH8. Then I read that RH9 converts files to a new format that is not backward-compatible with RH8. This scared me, so I deactivated and uninstalled RH9 and all the other components of TCS3. RH8 remains on my computer, and I can launch it normally. But when I tried to open an existing HTML project, I got a message that the project is in a new format that RH8 can't read. So I unzipped a backup copy of the project, but got the same message with it too. I never opened the project in RH9, and I'm pretty sure I never even launched RH9 on my computer before uninstalling it. So what the heck is going on, and how can I go back to using RH8? I hope someone can help me!

[Captiv8r · Accepted solution]

Welcome to our community

Not sure why you would be skittish about using version 9, but whatever.

Try deleting the .CPD file of the project and it should then open in version 8 again. Of course, any feature that is only supported in 9 won't be understood in 8.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[JPlutchok]

Rick, thank you very much for your answer. I feel bad about the trouble you

have taken, because after posting my question (which I did only after

trying to find an answer in the forum), your answer to today's "from RH8 to

RH9 but now to RH8 again" query turned up. I will try your solution and

then update my post.

I don't suppose you have any idea why the format would change on a project

that was never opened in RH9, and was not even opened while RH9 was on my

computer?

BTW, I was leery of irrevocably changing my project's format because (1)

other help authors who did not win RH9 in a raffle might need to

collaborate on it, and (2) I was not sure I would like RH9 and want to

stick with it.

Thanks again for your help!

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Sent by Jonathan Plutchok from plutchok@gmail.com

[JPlutchok]

Rick, thank you very much for your suggestion. It worked! Though I'm

mystified about how the problem arose, I am glad to have the solution.

Now if I could only figure out how to change "This question is not

answered" on my forum post to "answered".

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Sent by Jonathan Plutchok from plutchok@gmail.com

[Peter Grainge]

You just click Correct Answer in the post that has the answer. I have done it for you.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[JPlutchok]

Peter, thank you very much for your help. I promise you, I did not see any

"Correct Answer" button or link, and I looked hard for one. I can't show

you anymore on my post, but here's a screen shot of another post that has

not been marked "Correct Answer" yet. Where's the button? Could the problem

be that I am using Firefox (8.0)?

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Sent by Jonathan Plutchok from plutchok@gmail.com

[Peter Grainge]

Images don't come through in emailed replies but your email address did! Images have to be added via the web interface to the forum.

In all replies to a post you should see the two options below.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge