1 2 Previous Next 48 Replies Latest reply: Mar 6, 2015 10:55 AM by plumsauced RSS

    Keyboard not working properly in Photoshop CS5 (Mac OS)

    Shed Simas Community Member

      Hi, I am having issues with my newly installed Photoshop CS5. Most of my keyboard functions are not working, as if Photoshop did not recognize that keys were eing pressed.

       

      When creating a new document or saving a file, I cannot type anything into the document name field. Same happens when trying to create a new folder to save in.

      No tool shortcuts work (M for marquee, B for brush, V for move, etc.). On-canvas brush changes ([ and ] for size, { and } for hardness) also do not work.

      Most regular shortcuts do work (Cmd+Z, Cmd+S, etc.) but "advanced" shortcuts do not work (Cmd+Alt+Z, Cmd+Shift+Z, etc.).

       

      Any idea on why this might be happening? I used Photoshop CS4 before with no problems. Other Adobe programs (Dreamweaver, Flash, Acrobat, etc.) are working normally.

       

      Thank you.

        • 1. Re: Keyboard not working properly in Photoshop CS5
          c.pfaffenbichler Community Member

          Do you have access to a second keyboard you could switch with your current one just to make sure it is not a hardware-issue?

           

          Other than that: have you updated Photoshop yet?

          • 2. Re: Keyboard not working properly in Photoshop CS5
            Shed Simas Community Member

            Yes, I've updated Photoshop. Unfrtunately I don't think I can change keyboards, as I'm using a laptop, not a desktop. But I'm pretty sure the problem must be with Photoshop, as I'm not having any trouble with other software, and some keyboard commands (Cmd+S, Cmd+Z, Cmd+D, etc.) do work.

            • 3. Re: Keyboard not working properly in Photoshop CS5
              c.pfaffenbichler Community Member

              This is kind of »shot in the dark«, but you could always try trashing your prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) if you have not done so already.

              • 4. Re: Keyboard not working properly in Photoshop CS5
                miguelathayde Community Member

                Shed,

                 

                You solved the problem? I'm in same situation... you can help me?

                 

                (sorry the bad english)

                 

                tnks!

                • 5. Re: Keyboard not working properly in Photoshop CS5
                  Shed Simas Community Member

                  I've gone through Adobe Support and they figured it is a user setting problem, told me to contact Apple about it. But other than that, no, I haven't figured it out.

                  • 6. Re: Keyboard not working properly in Photoshop CS5
                    crisprice Community Member

                    Same issue for me - some of my normal PS key commands suddenly don't work mid-job. Also had the cloning stamp cursor change to an arrow and wouldn't function. In all cases I flip to another app using Cmd tab, then come back to PS using the same keys and the problems have gone away, but nonetheless annoying. This might have also been triggered after recently uninstalling most of my CS4 apps using the uninstaller, including PS. Will re-install and see if that helps.

                    • 7. Re: Keyboard not working properly in Photoshop CS5
                      Jeffrey Tranberry Adobe Employee

                      What Version of OS X?

                      • 8. Re: Keyboard not working properly in Photoshop CS5
                        crisprice Community Member

                        I'm using 10.6.5

                         

                        Mac Pro1,1 2 x 3ghz Dual-Core Intel Xeon, 13gb RAM, ATI Radeon HD 5770

                        • 9. Re: Keyboard not working properly in Photoshop CS5
                          flysi3000 Community Member

                          This is interesting - I have a similar situation, except in my case, Photoshop is behaving as though I have the Option key held down on my keyboard. If I draw a selection with the Marquee tool, or make a shape with one of the Shape tools, it draws from the center. If I try to drag a guide from the rulers on the sides, it swaps the orientation of my guide to the opposite of what I'm trying to do.

                           

                          I tried some troubleshooting stuff, like resetting my Photoshop prefs, disconnecting/reconnecting my keyboard, and logging out/restarting my iMac. Then I tried PSCS5 on my laptop, and since I got the same deal on both machines, I'm thinking it might have something to do with the latest OS update that just came out. The fact that you're using 10.6.5 as well could be further evidence of that theory. Anyone else?

                           

                          I attached a video of what I'm experiencing. Note that at the beginning of the video, when I launch Photoshop, the File Open dialog box opens on its own - I'm not doing that.

                           

                          PS. Just tried Illustrator CS5 and am experiencing the same behavior. Flash CS5 is fine, though - as is everything else on my machine.

                           

                          • 10. Re: Keyboard not working properly in Photoshop CS5
                            ashrakay Community Member

                            I'm having the same problem.  It occurred a day after upgrading to osx 10.6.5

                            • 11. Re: Keyboard not working properly in Photoshop CS5
                              Flashvert Community Member

                              Which mouse and what mouse options do you have in you user account Mouse Preferences?  Especially I'm interested in how you have configured the 'right click' (assuming you have the latest Apple mouse ...

                              • 12. Re: Keyboard not working properly in Photoshop CS5
                                Jesper Storm Bache Adobe Employee

                                For a discussion regarding Mac OSX 10.6.45 and keyboard problems see: http://forums.adobe.com/thread/752602

                                • 13. Re: Keyboard not working properly in Photoshop CS5
                                  nikbon Community Member

                                  I actually have the same problem in CS4. Keyboard shortcuts work for a short time after launching Photoshop, but then stop responding. The Quit menu item is also greyed out, so I have to 'force quit' Photoshop to relaunch it. I've reinstalled Photoshop twice, and the problem is still not resolved. Photoshop is the only program that's doing this, all other CS4 apps are fine. I'm running OSX 10.6.6.

                                  • 14. Re: Keyboard not working properly in Photoshop CS5
                                    Chris Cox Adobe Employee

                                    nikbon - that sounds like a completely different problem.

                                    You probably should create a new topic and give more details (OS version, exact version of Photoshop, troubleshooting steps you've tried, etc.).

                                    • 15. Re: Keyboard not working properly in Photoshop CS5
                                      Frank Trapani Community Member

                                      I'm having the same problem...  at first everything was fine, then one day I was not able to hold the shift key down and draw a perfect circle/square, etc.. I couldn't hit the space bar to initiate the hand tool, I couldn't zoom with the space+alt key...  so I decided that I would uninstall CS5 and reinstall it and then everything seemed to work fine.

                                       

                                      Then I started using Photoshop and within the first few minutes the key command for the hand tool appears to have broken again, however I can still use the shift key to draw a perfect shape.

                                       

                                      I'm using an iMAC with OSX 10.6.6 and Creative Suite 5 Web Premium...  it's driving me fricken NUTS!!!!

                                       

                                      WTH?!  Am I just retarted?  Is there something new going on in CS5 that wasn't happening in previous versions?

                                      • 16. Re: Keyboard not working properly in Photoshop CS5
                                        Frank Trapani Community Member

                                        OK I just ran some Adobe Software updates since I reinstalled CS5... and then I rebooted...  and then I re-opened photoshop and the shortcuts began working again.  I'm pretty sure it was the reboot that did it, but... I don't know.  I'll re-post if I find any more quirks to talk about that might help other users investigate or trouble shoot their problems with it.

                                         

                                        GOOD LUCK, I hope I don't have to come back here....  LOL 

                                        • 17. Re: Keyboard not working properly in Photoshop CS5
                                          nhale1775 Community Member

                                          Hello, I had been researching this issue because something similar happened to me in Illustrator CS5.

                                           

                                          When the program would start, I would get an unknown error message while fonts were loading. I tried trashing my AIprefs file first, by renaming it Aiprefs.old, that didn't work. I tried holding down CTRL + SHIFT + ALT while restarting the program, that didn't work.

                                           

                                          Here's what DID WORK.

                                           

                                          Rename the entire "ADOBE ILLUSTRATOR CS5 SETTINGS" folder to have a .old extension.

                                           

                                          Restart Adobe Illustrator while holding down Ctrl + Shift + Alt.

                                           

                                          Voila!

                                           

                                          This successfully fixed my problems, as Adobe will create a brand spankin' new Settings folder when you do this.

                                           

                                           

                                           

                                          I imagine this works for Photoshop and InDesign as well if people have a similar problem.

                                           

                                           

                                          All my best,

                                           

                                          J

                                          • 18. Re: Keyboard not working properly in Photoshop CS5
                                            matja78 Community Member

                                            My fellow worker had the same kind of problem with her Mac and Phostoshop CS5 and we managed to fix it this way.

                                             

                                            When you are in Photoshop and editing text, try pressing Mac-command key and space-bar at the same time. These keys are shortcut keys for both Phostoshop and OS X operating system. Somehow if you press them when editing text in Photoshop, the default input device is also changed on operating system. This is why keyboard does not work properly with Photoshop anyore, at least it was like this in our case and as i said, you can change this back to normal by pressing Mac-command key and space-bar when working with Phostohop.

                                             

                                            You can change command-key + space-bar shortcut settings on operating system in the System settings menu -> International -> Input Menu.

                                            • 19. Re: Keyboard not working properly in Photoshop CS5
                                              Anastasiy Safari Community Member

                                              I'm having the same issue for maybe a month with PS CS5. Not sure, what triggered the bug.

                                               

                                              Cmd-Z and many other shortcuts are not working.They stop working randomly.

                                              I'm not using Spaces or any thing like that...

                                              Jesper's utility doesn't help. What helps - is switching to other Application and then back. But it does help for 2 minutes or so.

                                               

                                              P.S.  It seems to me in case of Photoshop the problem has something to do  with PS's Workspaces. When I switch Workspaces the problem sometimes vanishes  away. And I defined a lot of workspaces these days (that don't  redefine keyboard though).

                                              • 20. Re: Keyboard not working properly in Photoshop CS5
                                                Reimund T Community Member

                                                I'm also having problems as described here http://forums.adobe.com/message/3586185#3586185

                                                 

                                                Basically I lose keyboard focus after I've clicked in a HTML panel and then switch application back and forth. It can be temporarily resolved by clicking the panel again. But switching application back and forth once more will trigger the bug once more as well.

                                                 

                                                I'm on Mac OSX 10.6.7.

                                                Photoshop CS5

                                                 

                                                Things I've tried to no avail:

                                                 

                                                • Deleting the user pref folder.
                                                • Reseting with shift+opt+cmd
                                                • Changing to english keyboard in Mac OSX
                                                • Quitting all other applications.
                                                • 21. Re: Keyboard not working properly in Photoshop CS5
                                                  nikbon Community Member

                                                  Well, after spending some time on the phone with Adobe trying to resolve this issue, then spending hours at the Genius bar at an Apple store, it turned out to be something on my Mac reacting with Photoshop. I had to do a complete back-up, then Erase and Re-install of my OS. Extremely time consuming and annoying, but did the trick. The issue is gone. Apple said that sometimes plugins or other applicaiton preferences can cause corruption. One of the Geniuses I met with said he actually does a complete erase and reinstall every year to prevent things like this from happening. Yuck!!

                                                  • 22. Re: Keyboard not working properly in Photoshop CS5
                                                    Joel Glovier Community Member

                                                    B.U.G.I wrote:

                                                     

                                                     

                                                    My fellow worker had the same kind of problem with her Mac and Phostoshop CS5 and we managed to fix it this way.

                                                     

                                                    When you are in Photoshop and editing text, try pressing Mac-command key and space-bar at the same time. These keys are shortcut keys for both Phostoshop and OS X operating system. Somehow if you press them when editing text in Photoshop, the default input device is also changed on operating system. This is why keyboard does not work properly with Photoshop anyore, at least it was like this in our case and as i said, you can change this back to normal by pressing Mac-command key and space-bar when working with Phostohop.

                                                     

                                                     

                                                    Thank you - this is the exact problem I was having too, and after trying exactly as you suggested, it is resolved.

                                                     

                                                    For anyone else, here's how I resolved it with above instructions...

                                                     

                                                    1) open a text layer for editing

                                                     

                                                    2) hit cmd+spacebar

                                                     

                                                    3) OSX spotlight will open; just click back into the Photoshop window where your text box is open for editing.

                                                     

                                                    4) if your issue was the same as mine, your arrow keys, delete key, etc will be functioning properly again.

                                                     

                                                    Thanks again!

                                                    • 23. Re: Keyboard not working properly in Photoshop CS5
                                                      Mama Shan Canfield Community Member

                                                      We juat started having this problem with the tool shortcuts not working on 2 of our Windows Vista Computers. One computer has Photoshop CS5 and the other has Photoshop CS3. The shortcuts for resizing the brush (the bracket keys) do not resize anymore, the adjust the opacity/flow instead. Pressing any of the keyboard letters like V or J or B do nothing. I deleted Prefs on both systems and this did not solve the problem. Re-booted and everything! Pressed down real hard a few times on the Spacebar (as sometimes this works to release the omnipresent hand tool).

                                                       

                                                      The temporary solution I found to work, in both cases, was to "Run As Administrator" those respective Photoshops. On PC, you right click on the Photoshop application icon and choose that option to "Run As Administrator" and even though it's the same program, running in this fashion restored the normal functions of the tool shortcuts and use of the bracket keys to resize a brush. But launching the programs the normal way, and it's right back to the non-functioning or out of whack tool shortcuts. The biggest annoyance is the bracket keys affecting the flow rather than size of the brush diameter.

                                                       

                                                      Now, let me say this, on both computers, we did recently download Comcasts, Constant Guard with Norton, and we've run all the scans and a clean up Registry task on both computers. I am wondering if the Registry cleanup process is the culprit. Any takers?

                                                       

                                                      Mama Shan

                                                      • 24. Re: Keyboard not working properly in Photoshop CS5
                                                        Chris Cox Adobe Employee

                                                        So I doubt if it is the same cause as was being discussed here in the Photoshop Macintosh forum.

                                                         

                                                        And somewhere on your system you have another program/utility or setting that can still mess up keyboard shortcuts.

                                                        And, as noted in the Windows forums, the Comcast "utilities" are known to cause keyboard conflicts.

                                                        • 25. Re: Keyboard not working properly in Photoshop CS5
                                                          Mama Shan Canfield Community Member

                                                          Thanks Mr. Chris! After doing a search on this new platform, I just picked the most recently dated post having to do with keyboard shortcuts not working.

                                                          • 26. Re: Keyboard not working properly in Photoshop
                                                            darrenwhitley Community Member

                                                            I found that by uninstalling the plugin for my Logitech Nulooq controller, I was able to get my Photoshop to begin working properly with the keyboard. Because this device has programmed buttons, I believe that's why my keyboard was not functioning properly with Photoshop. If I had unplugged the device, it's likely PS would have worked fine as well. I love this tool, it's really too bad that it never went totally mainstream.

                                                             

                                                            I use Photoshop CS3 on a Windows 7 32-bit machine. Note that if you are interesting in using a Nulooq on Windows 7 64-bit, you're very likely to have problems. Sadly, I don't believe there will ever be a driver for it.

                                                            • 27. Re: Keyboard not working properly in Photoshop CS5
                                                              computerwerk Community Member

                                                              Also software like Bamboo Dock by Wacom has caused problem like this.

                                                              • 28. Re: Keyboard not working properly in Photoshop CS5
                                                                briandkatz1 Community Member

                                                                I had this problem and then realized my keyboard was set to a different language.

                                                                I set it back to English (American, Canadian, either) and then it worked again.

                                                                • 29. Re: Keyboard not working properly in Photoshop CS5
                                                                  briandkatz1 Community Member

                                                                  i was on CS4 but similar stuff. Specifically none of my command-key shortcuts worked.

                                                                  • 30. Re: Keyboard not working properly in Photoshop CS5 (Mac OS)
                                                                    DanaHallTSS Community Member

                                                                    This is not a bug with apple drivers. Based on all the reports in your forums, people with different video card solutions are experiencing the same issue. Windows and OSX operatings systems spanning everything from 10.6.1 and up as well as WinXP and Win7. Can one one please give a technical answer instead of pointing fingers? If it were a driver issue, which I do not believe it to be, then what about the driver is causing the marquee tool border to be invisible during selection? One of my end users reported that the tool broke after running the latest set of updates via Adobe DLM. Is it possible one of your updates created this issue? What files were modified in that update? Thank you in advance for your assistance in resolving this issue.

                                                                     

                                                                     

                                                                    DanaHall Desktop Support Specialist

                                                                     

                                                                    System:

                                                                    Lenovo M91p

                                                                    Intel i5

                                                                    Intel generated graphics

                                                                    Photoshop CS5 and CS5.5

                                                                    • 31. Re: Keyboard not working properly in Photoshop CS5 (Mac OS)
                                                                      CraveDigital Community Member

                                                                      This is going to sound a little crazy but do any of you with the keyboard problems have gmail running in a browser? I was getting plagued by this frequently in CS5 and out of the blue it happened in CS6 beta. I noticed the moment I closed Gmail my cmd-opt-space zoom tool started working again.

                                                                      • 32. Re: Keyboard not working properly in Photoshop CS5 (Mac OS)
                                                                        emrah atilkan Community Member

                                                                        Solved. i had the same problem cause ps cs5 gave error while quitting, i came here and saw a post. it was saying update and reboot. but no need to update, i just rebooted and solved.

                                                                         

                                                                        JUST REBOOT.

                                                                        • 33. Re: Keyboard not working properly in Photoshop CS5 (Mac OS)
                                                                          PaxRodentiaOne Community Member

                                                                          Had all kind of shortcut issues in Photoshop with Default Folder X installed on os X

                                                                          • 34. Re: Keyboard not working properly in Photoshop CS5 (Mac OS)
                                                                            Marieke100 Community Member

                                                                            I know it's a very old threat but the easy answer is not in it.

                                                                             

                                                                            This is for Windows, so I am sure you can work it out for Mac.

                                                                             

                                                                            Press CTRL+ ALT + SHIFT and open Photoshop

                                                                            A popup appears asking you if you want to delete PS settings -> click yes

                                                                             

                                                                            Photoshop and it all works again

                                                                            • 35. Re: Keyboard not working properly in Photoshop CS5 (Mac OS)
                                                                              alexisrachel Community Member

                                                                              The reboot worked for me! but what a pain!

                                                                              • 36. Re: Keyboard not working properly in Photoshop CS5 (Mac OS)
                                                                                dbuchter Community Member

                                                                                I replied to a similar issue in the InDesign forum.

                                                                                 

                                                                                I have been occasionally having a problem with the spacebar when trying to use shortcuts for the zoom tool in Photoshop and Illustrator CS6. I read that some people thought the issues were coming from FireFox and/or Chrome. They thought it had something to do with their extensions. I use Safari normally (OSX 10.8.2), so I just shut it down - and that fixed the problem. I even started it back up and PS and AI continued to work normally. There could be a Safari extension causing the problem as well - I will investigate the next time this happens.

                                                                                 

                                                                                Hope this helps you guys!

                                                                                • 37. Re: Keyboard not working properly in Photoshop CS5
                                                                                  alearizaga Community Member

                                                                                  Hola, espero que puedas entender esto que te escribo, yo tuve la misma falla y mi solución fue borrar este archivo: "com.apple.PreferenceSync.plist".

                                                                                  Ahí se encuentra la falla.

                                                                                  Saludos.

                                                                                   

                                                                                  Hello, hope you can understand that I am writing this, I had the same fault and my solution was to delete this file: "com.apple.PreferenceSync.plist".

                                                                                  Therein lies the flaw.

                                                                                  Greetings.

                                                                                  (Google translator)

                                                                                  • 38. Re: Keyboard not working properly in Photoshop CS5
                                                                                    etherize Community Member

                                                                                    Sorry, but that doesn't work for me, and a bunch of other people in other threads ... neither does a half-dozen other suggested fixes.  And yes, it's an old thread but here we are in 2014 and there is still no solution from Adobe.  I'm beginning to hate using Photoshop.

                                                                                    • 39. Re: Keyboard not working properly in Photoshop CS5
                                                                                      Jeffrey Tranberry Adobe Employee

                                                                                      What version of Photoshop are you running? What OS/version? Are you using a tablet? Have you tried the suggestions in this document? Keyboard shortcuts stop working in Photoshop: http://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html (Solution 2 is usually the answer)

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