Error in activating Digital Editions - pls help

[Guest]

Hi...

I keep getting the following error code and told to 'try again'. I've seen other posts (much older) where they received the same error, but don't know what the solution is. I am not very techy at all and just wanted to be able to read some library books on my new Kobo over the Christmas break.

E_ADEPT_IOActivationServiceInfoError%20#2032

Can anyone help???

[Jim_Lester-oIBbX7]

ADE can't get to the activation server.  Since the server is currently up and running, it's either a networking problem or a security problem on your computer.  To figure out which try to go to http://adeactivate.adobe.com in your browser.  If you see "Welcome to Adobe Digital Editions" then it's a security problem, if you don't it's a networking problem.

[Guest]

Hi Jim,

Thanks for your answer. It seems I have a security problem as I got the "Welcome" but...now what? Sorry, that may be vague but as I said above, not very tech-savvy and I often need the obvious spelt out when it comes to computers...

Shelley

[Jim_Lester-oIBbX7]

If Launching ADE by itself doesn't work, then you are going to need to get some help to figure out what setting are preventing ADE from getting out to the internet.

[bjwallbjwallbjwall]

Hi...

This is not really replying to the above post ...its just the first place I found to tell my story...

I have been having lots of  trouble activating my e-reader on the ADE site...The ADE would not "see" my e-reader...

I tried lots of different combinations of fixes ..installing..uninstalling, using different browsers ...on and on..

using forum help and tech help...nothing worked...

So I did 2 things which no one had suggested...

First I created a new g-mail address and second I reset my e-reader to the factory defaults...and started over....

Everything worked perfectly....just be sure your computer "sees" your e-reader before you start...

If this helps anyone I'd like to know...

Thanks

BJ