2 Replies Latest reply: Dec 17, 2011 1:52 PM by ruthgordy RSS

    printing to large paper on epson printer

    ruthgordy Community Member

      I am trying to print a document from Illustrator. The document size is 13" x 19".

      When I load Super A3 paper (13x19) into my Epson printer the printer starts and begins to print but stops about 4 inches down the paper and then ejects the whole sheet (with the remainder of the image not being printed). The epson monitor shows that the document is still processing after the partly printed sheet is ejected. The quality of the partly printed sheet is fine.

       

      I set up print dialogue box from illustrator to the sheet size that I am putting in. Ive tried 3-4 times with the same result.

       

      I am on a MAC OSX 10.5.8

      I seem to have no problems with printing to other standard sheet sizes.

      Any thoughts??

        • 1. Re: printing to large paper on epson printer
          John Danek Community Member

          There are a couple of things you can try; 1.) see if you have enough system memory to process the page ( it could be running out of system memory ); 2.) set an invisible holding line to the page / document and lock it ( no stroke, no fill @ 13 x 19 ); 3.)  Use the Page tool ( if you haven't already ) and set it to the document, edge-to-edge.  Also, check you ink supplies, there may be an empty cartridge preventing you from printing the entire file.  Hope this helps.

          • 2. Re: printing to large paper on epson printer
            ruthgordy Community Member

            Thanks John

            It was a memory problem. I had multiple programs open. Didn't think that the new super IMacs would have this problem. I shut down my computer and restarted and only had Illustrator and printer open and it worked

             

            Thanks