1 2 Previous Next 44 Replies Latest reply: May 26, 2015 10:48 PM by bunchablues@bigpond.com RSS

    audition cs5.5 won't start to play or record

    muyinmolly Community Member

      I just installed audition cs5.5. I was able to open an existing mp3 file and edit it, but when i tried to open a new file to make a recording, it wouldn't respond.

      This is what happened...

      I clicked file - audio - new - audio file, and the editor appears. I tried to drag the "current time indicator" but it wouldn't move. I tried to click "record" and "play" but there was no response.Did I do something wrong?

        • 1. Re: audition cs5.5 won't start to play or record
          SteveG(AudioMasters) Community Member

          If you create a new file, then the only option you will have available is Record anyway - you can't play something that doesn't yet exist!

           

          If you can play files correctly, I'd assume that you have a viable device set in Edit>Preferences>Audio Hardware. What you should now check is that in Edit>Preferences>Channel Mapping there is a suitable input selected as a default input source. Without this, the transport simply won't work. Of course, if you could only edit the MP3 and not play it, then check in the Audio Hardware option and make sure that there is a supported audio device present.

           

          Basic rule with Audition - no audio device means no transport available.

          • 2. Re: audition cs5.5 won't start to play or record
            muyinmolly Community Member

            thanks steve!

            I just changed the hardware,and got this error message -

            "The sample rates of the audio input and output devices do not match.Audio cannot be recorded until this is corrected.

            Use the appropriate operation system or audio device control panel to adjust the sample rates of the input and output devices to use the same settings."

             

            Exactly what does that mean, and how do I correct it? I'm on a windows 7 PC if that helps.

             

            This is my Audio Hardware set up...

             

            Device Class: MME

            Default Input: Microphone(Shure Digital) ---- (I have a Shure mic plugged in to my computer)

            Default Output: Speakers(Realtek High Definition) -- ( I assume since I don't have a headphone plugged in, this should be for the built in speaker?)

            Master Clock: In: Microphone(Shure Digital) -- I don't understand what this master clock thing means...

            Latency: 200 ms

            Sample Rate: 44100 Hz

             

            I went into my computer's "Hardware and Sound" in the Control Panel, an dunder "Sound" I was able to find Shure Microphone

            Under the "Advanced" tab in "Microphone Properties", the sample rate says "1 channel, 16 bit, 44100 Hz

             

            Am I missing anything else?

            • 3. Re: audition cs5.5 won't start to play or record
              Wild_Duck Community Member

              The Shure Mic presumably appears in the "Recording" tab in Windows Control Panel. You need to check the Advanced area after you select the Speakers in the Playback tab and make sure that the Default setting is also 44100, 16 bit.

               

              This is the first step, so lets see if it works.

              • 4. Re: audition cs5.5 won't start to play or record
                muyinmolly Community Member

                you're correct - the speaker was not set to 44100, 16bit, so I changed that.

                but it still doesn't work...

                 

                Now, when I click "record" or "stop", the current time indicator would start or stop moving, but absolutely no volume is registered. Not even silence. i can see from the "levels" tab below that the microphone works, because the green bar would move when there is sound input. So I know the software does work; I just can't figure out what's wrong with the setting...

                • 5. Re: audition cs5.5 won't start to play or record
                  Wild_Duck Community Member

                  I'm not sure what is happening if the transport is moving and you have audio incoming but it doesn't record.

                   

                  However, lets go back to the Windows Control Panel. In the Recording tab, you need to have the Shure Mic selected as the default recording device and you should see a small meter alongside it that shows audio when you talk. In the Playback tab, you should make sure the Speakers - Realtek or whatever are also set as Default. These two things should also appear as the default in the Audition Audio Hardware setup.

                   

                  If all this happens, it should work. If it doesn't, close Audition, check the Windows Control Panel settings are as above and then restart Audition.

                  • 6. Re: audition cs5.5 won't start to play or record
                    muyinmolly Community Member

                    now it worked!

                    Originally, for some reason, even though the Shure mic was already selected as the default mic, the meter wasn't responding to it at all when I talked. I went in "configure" to set up the mic,  and then restarted Audition, and then it worked. thanks fo much!

                    • 7. Re: audition cs5.5 won't start to play or record
                      Wild_Duck Community Member

                      Great that it worked.

                       

                      The general rule with anything that uses audio that goes through Windows 7 is to get the audio set up in Windows first, then start Audition.

                       

                      The other thing now is to delve back into the Windows 7 Control Panel and disable Windows Sounds and any effects that Windows may be applying.

                       

                      I'm afraid that with Windows 7, you will have to decide on a sample rate (as in your 44,100Hz) and set everything to default to that. If you need to record anything at, say, 48,000 Hz for audio with video, you have to set both Audition and the Windows Control Panel settings to default to 48,000Hz.

                      • 8. Re: audition cs5.5 won't start to play or record
                        muyinmolly Community Member

                        thanks for the tip.

                        I was rather confused about that part, especially since the same microphone setup worked when i tested it in audacity, without any audio setup in the control panel. Also I'm not sure if this makes any difference, but I used the microphone with an USB adaptor(Shure X2U). There is a phantom power button on X2U, and for some reason the microphone works with or without the phantom power turned on, but when i use it in Audition, I have to turn the phantom power on in order for the sound to register. With the phantom power off the only sound rigistered in Audition is static.

                        But I'm still very new to Audition, so I'm sure there's plenty of things that I didn't understand.

                        • 9. Re: audition cs5.5 won't start to play or record
                          Wild_Duck Community Member

                          That Shure device looks quite interesting but, assuming you are using it with an SM 57 or 58, it should work in both Audacity and Audition in a similar way and neither of those mics would have needed phantom power.

                           

                          When I last used Audacity it had a simpler (and much less flexible) interface than Audition, so it may have been easier to set up.

                           

                          I think the thing to do now is just to use the system and experiment. Finding your way round Windows 7 is the key to using these sort of interfaces.

                           

                          On the playback side, you may find there is another control panel eg Realtek or Connexant SmartAudio. It's worth checking them as well as the Windows Control Panel to make sure they match.

                           

                          It should all soon settle down and become easy to use. I hope so.

                          • 10. Re: audition cs5.5 won't start to play or record
                            ascheurer19 Community Member

                            I was having the exact same problem with Audition 5.5 (MacOS). First time it has happened with a few hours of use; I just got a new mic today (USB - Samson) and apparently plugging that in caused my settings in Audio Hardware to be changed. However, the culprit was: "Master Clock."

                             

                            "Master Clock" had been changed to the USB mic, but once I changed it back to "Out: Built-in Output" / Clock Source: Internal" It worked fine.

                            • 11. Re: audition cs5.5 won't start to play or record
                              muyinmolly Community Member

                              Sigh. I'm having the same problem again today, after plugging in my new Tascam US-800 interface to the computer. I checked and was pretty sure the sample rates matched(both input and output in audition and windows), but Audition still said the input and output sample rates didn't match. Also the small meter bar along the US-800 in the recording tab in windows control panel didn't seem to respond to any sound at all. As before, I tested the microphone in Audacity and everything worked fine, but it's just not working with Audition. Totally frustrating. Why does Audition have to be so complicated?

                              • 12. Re: audition cs5.5 won't start to play or record
                                ryclark Community Member
                                function(){return A.apply(null,[this].concat($A(arguments)))}

                                muyinmolly wrote:

                                 

                                Why does Audition have to be so complicated?

                                To provide the maximum flexibility for professional users with multichannel audio interfaces perhaps?

                                • 13. Re: audition cs5.5 won't start to play or record
                                  Wild_Duck Community Member

                                  Are you absolutely certain that the default sample rates in Windows are all set to what you are using and that in every instance the asio sample rates are set to the same?

                                   

                                  Audacity uses the MME part of the drivers and Audition normally uses the asio part. Some drivers (multi client?) seem to reflect settings from one part of the driver to the other. I think my older Tascam does this.

                                  • 14. Re: audition cs5.5 won't start to play or record
                                    muyinmolly Community Member

                                    you're right about Audition using ASIO driver. That was actually the other problem I encountered.When I first plugged my Tascam in, this is what I saw under audio hardware -

                                     

                                    Device class: Asio

                                    Driver: US-800 Asio driver  (the "settings" button next to this does not respond when I click it)

                                    I/O Buffer size: 500 samples

                                    Sample Rate: (grayed out and can't be changed, but I can see it is pre-set to 48000) Hz

                                     

                                    Because I couldn't change the setting and the sample rate in Audition, I changed the sample rate in windows control panel for ALL (2 under the playback and 2 under recording tab) microphones and speakers.to 16 bit, 48000Hz. After doing so, the real time indicator still wouldn't move, so I changed the driver to MME, and changed the settings to the following...

                                     

                                    Device class: MME

                                    Default input:Microphone(US-800)

                                    Default output: Speakers(Realtek High Definition Audio)

                                    Master Clock: In: Microphone(US-800)

                                    Latency:200 ms

                                    Sample Rate: 48000 Hz

                                     

                                    I was able to click the buttons like "record" and "stop" in the "transport" section, but the real time indicator wouldn't move, and no sound seemed to register under "Levels".

                                    • 15. Re: audition cs5.5 won't start to play or record
                                      beeboy123 Community Member

                                      Soundbooth CS5 do not problem about recording when I install it . In Control Panel Window7 , playback tab Speakers is default device and recording tab is stereo mix is default . When I open Soundbooth CS5 , it will detect this configuration automatically . I can record sound on web by press record on soundbooth.

                                      Soundbooth is the best program as same as Audition CS3 . I used the method to setup the same. It do not have problem about recording .

                                      But Audition CS5.5 has problem about recording when I would record with setting up the same . I am very puzzle . I do not understand audition cs5.5 not same Older version . Why ? It is very difficult .

                                      In Audio Hardware , Default Input : Stereo Mix( Realtek High Definition Audio ) Not working

                                                                   Default Output: Speakers ( Realtek High Definition Audio)

                                                                   Master Clock: Out:Speakers( Realtek High Definition Audio)

                                                                   Latency: 200

                                                                   Sample Rate: 44100 HZ

                                      In Control Panel Sound : Sample Rate : 44100HZ 16 bit

                                      The result is

                                      " The selected audio device has no input channels available."

                                      In the present , I can not solve this problem . Please help me too

                                      In the near future  , if i can not solve this problem . I will decide to come back at Soundbooth CS5 . Thank you

                                      • 16. Re: audition cs5.5 won't start to play or record
                                        cowgirl99 Community Member

                                        have to say thanks to this response by beeboy re: master clock out.. for about an hour i could not get track/s to play checked settings ie: audio hardware and then masterclock  was on "in instead of out" grrr such a suttle problem drove me mad..thanks to this post i solved problem computing it annoys the hell out of me sometimes!!!

                                        • 17. Re: audition cs5.5 won't start to play or record
                                          windowchair Community Member

                                          Hi,
                                          I am having the same problem.
                                          My input and output both do match. The first time I plugged in the USB, the recording was working, then seconds later, it wasn't. I have made sure input is at 16 bit, 44100 and also output at 16bit 44100.
                                          I re opened audition, and made sure that I had 16bit and 44100, yet I am still receiving this error message.
                                          Can someone PLEASE help me before I throw the laptop out the window.

                                           

                                          Thankyou,

                                          • 18. Re: audition cs5.5 won't start to play or record
                                            SteveG(AudioMasters) Community Member

                                            windowchair wrote:


                                            Can someone PLEASE help me before I throw the laptop out the window.

                                            Make sure the window's open first, or you'll have a lot of broken glass to clear up...

                                             

                                            You haven't told us anything like enough about your system or how you're using it for us to offer any help at all (other than the above... ).

                                            • 19. Re: audition cs5.5 won't start to play or record
                                              ryclark Community Member

                                              If it is a Windows system one of the first things is to turn off all Windows sounds since the operating system will try and grab control of your audio device and change the settings in order to play it's own "ding dongs".

                                              • 20. Re: audition cs5.5 won't start to play or record
                                                NSargent Community Member
                                                • (MME and CoreAudio) For Master Clock, choose the input or output to which you want other digital audio hardware to synchronize (ensuring accurate alignment of samples).
                                                • 22. Re: audition cs5.5 won't start to play or record
                                                  GoodGoodwin Community Member

                                                  I also have a Mac with OSX. But changing the clock didn't solve the problem.

                                                   

                                                  Mac users should open the included application "Audio Midi Setup", click on the Buil-it Output to see the sample rate (listed as "Format"), and make sure it matches the Format listed for the microphone device.

                                                   

                                                  That fixed it for me!

                                                  • 23. Re: audition cs5.5 won't start to play or record
                                                    NSargent Community Member

                                                    I've had this problem on the PC. Yesterday, when I tried to make sure sample rates between my microphone and Audition were matched, I still couldn't get the microphone to record. Then, in Audition, I selected a different input (like webcam) then put it back to my microphone device. Then it worked for me. (Quirkly, but I wrote it down in case it helps next week!) I hope you already got it resolved. Have a great day!

                                                    • 24. Re: audition cs5.5 won't start to play or record
                                                      timtro Community Member

                                                      Audition is a constant aggravation.

                                                       

                                                      The previous program it replaced was a thousand times better in so many ways.


                                                      "The selected audio device has no input channels available. Do you want to open the Audio Hardware preferences?" 

                                                       

                                                      - change this, change that, adjust the other, try something else and it's "The selected audio device has no input channels available. Do you want to open the Audio Hardware preferences?" again and again. I made the serious mistake of opening Audition with a customer in the editing room. I will NOT do that again.

                                                       

                                                      Some days it works, some days it won't. Today it won't.

                                                      • 25. Re: audition cs5.5 won't start to play or record
                                                        SteveG(AudioMasters) Community Member

                                                        I use Audition most days, and have no trouble with it at all. I don't have sound device routing issues either, but there again I'm using a professional interface. What are you using that causes so much trouble?

                                                        • 26. Re: audition cs5.5 won't start to play or record
                                                          timtro Community Member

                                                          I don't know what you call "professional interface". I have a CAD U-37 USB microphone. Audition shows it is connected. On odd numbered Tuesdays in months ending in "Y" when the moon is in the last phase, I turn it on and it works. Otherwise I go through the endless loop of click here, error, click here, error, click here, error....

                                                           

                                                          With the program that preceded Audition which I don't seem to have any more, I would turn it on, plug in the mic, click record and save the file. In Audition, it comes up as 44000 but that doesn't work. I tried setting it to 48000 and that doesn't work; then I tried most all the other possible settings from 2200 up with no change.

                                                           

                                                          I don't know what it is looking for and it certainly gives no hint. Google search brought up this forum.

                                                          • 27. Re: audition cs5.5 won't start to play or record
                                                            SteveG(AudioMasters) Community Member

                                                            timtro wrote:

                                                             

                                                            I don't know what you call "professional interface". I have a CAD U-37 USB microphone. Audition shows it is connected. On odd numbered Tuesdays in months ending in "Y" when the moon is in the last phase, I turn it on and it works. Otherwise I go through the endless loop of click here, error, click here, error, click here, error....

                                                            A professional interface is a competent sound device with an ASIO driver, usually incorporating a couple of mic preamps and dedicated outputs, usually with a headphone socket. They come in a lot of shapes and sizes, but none of them are USB microphones.

                                                             

                                                            The availability of an ASIO driver is important. Your USB microphone won't have an ASIO driver, so you have to use either Audition's built-in support for Windows drivers, or something like ASIO4ALL. Unfortunately, without a direct ASIO driver, your mic is rather a hostage to fortune, and all the aggravation that Windows can throw at it. ASIO punches a hole clean through the OS, so you get far less trouble from Windows, and generally you can control your device from its own control panel without difficulty. Probably ASIO4ALL (free) is your best bet here, because it has diagnostics, and you can see exactly what the state of any usable device it finds is.

                                                             

                                                            http://www.asio4all.com/

                                                            • 28. Re: audition cs5.5 won't start to play or record
                                                              timtro Community Member

                                                              That totally makes sense and I am taking your advice immediately. It's too bad the vague error messages from Adobe don't mention anything about this.  I think I may owe you a giant thank you. Stay tuned...

                                                              • 29. Re: audition cs5.5 won't start to play or record
                                                                timtro Community Member

                                                                That makes the mic work but now it won't play back.

                                                                 

                                                                The way it was before (when I got lucky) recording would mute the speakers and when I unplugged the mic I could hear what was played back. Now when I unplug the mic the play button ceases to function and scrubbing indicates there is no auto output and an error message shows up about a changed configuration.


                                                                What am I missing now (and why the *&^^%^ doesn't Adobe make it work correctly)?

                                                                • 30. Re: audition cs5.5 won't start to play or record
                                                                  timtro Community Member

                                                                  Since I installed whatever it was now Premiere won't play when I click play and the sound on my editing machine is totally gone. No sound on anything. Now I'm screwed!

                                                                  • 31. Re: audition cs5.5 won't start to play or record
                                                                    therealdobro Community Member

                                                                    I feel your frustration.  You're starting to find out why USB mics are so cheap, and also why anybody who has options doesn't use them. 

                                                                    • 32. Re: audition cs5.5 won't start to play or record
                                                                      SteveG(AudioMasters) Community Member

                                                                      timtro wrote:

                                                                       

                                                                      That makes the mic work but now it won't play back.

                                                                       

                                                                      The way it was before (when I got lucky) recording would mute the speakers and when I unplugged the mic I could hear what was played back. Now when I unplug the mic the play button ceases to function and scrubbing indicates there is no auto output and an error message shows up about a changed configuration.


                                                                      What am I missing now (and why the *&^^%^ doesn't Adobe make it work correctly)?

                                                                      It's not Audition, and it's not Adobe's fault - it's Windows and their stupid 'active sensing' that does this. There have been complaints about it before, and yes it really is stupid, even to the point of detecting changes on the USB bus (like unplugging printers...)  and reporting those as changes too, also screwing with Audition.

                                                                       

                                                                      This is why using a professional external sound device is the way to go. All the time you are only using this for your input and output, then Windows can do nothing to it - active sensing only works on devices within your computer, not external ones at all.

                                                                      • 33. Re: audition cs5.5 won't start to play or record
                                                                        timtro Community Member

                                                                        Reboot got my sound and start control back. I'll save the fight with Audition for another day. Thanks for the help.

                                                                         

                                                                        Windows or no Windows, I don't recall any of these problems with the program that Audition replaced. I have a Mac but Apple screwed that up (G4) by dead-ending the OS.

                                                                        • 34. Re: audition cs5.5 won't start to play or record
                                                                          SteveG(AudioMasters) Community Member

                                                                          timtro wrote:

                                                                           

                                                                          Windows or no Windows, I don't recall any of these problems with the program that Audition replaced.

                                                                          If that program didn't respond to the interrupts that Windows sent, then that would be so, yes.

                                                                           

                                                                          Do I think that Audition ought to have an option to ignore them too? You bet - it would save a lot of people a lot of problems, and we'd get far less flack here!

                                                                          • 35. Re: audition cs5.5 won't start to play or record
                                                                            ryclark Community Member

                                                                            In my view one of the requirements for running Audition should be a proper audio interface. Trying to make a professional audio editor like Audition run reliably using a cheap on board sound chip that relies on the OS to pass the digital audio to it is a recipe for disaster, as we see so often here. It's like trying to run a Rolls Royce with a 500cc Fiat engine.

                                                                            • 36. Re: audition cs5.5 won't start to play or record
                                                                              timtro Community Member

                                                                              If I'm just recording from a USB mic I don't understand why I need more gear in between and I would be interested in suggestions with regard to a "proper audio interface" besides what is built into a USB mic like the CAD u37 which replaced what I had before that was going through the audio input, complete with hum and other issues. I thought what I have now is a lot more "proper" than what it replaced, which dated back to my 1/4 inch tape days.

                                                                               

                                                                              It also seems like every time there is a software "update" I have to go through a bunch of nonsense to get it to work again. It's a good think I don't need to use it that often.


                                                                              By the way, thanks again for the support, in case my appreciation didn't adequately show through my continued irritation with Adobe.

                                                                              • 37. Re: audition cs5.5 won't start to play or record
                                                                                therealdobro Community Member

                                                                                timtro wrote:

                                                                                 

                                                                                If I'm just recording from a USB mic I don't understand why I need more gear in between and I would be interested in suggestions with regard to a "proper audio interface"

                                                                                Don't get angry at Adobe - your problem isn't their fault.  Steve explained why you're having the problems you are with the USB mic - Windows is causing your grief, not Audition.  However, if you had a decent audio interface, the ASIO driver in it would bypass Windows for the purposes of recording/playback, so you'd be in a much more reliable position. 

                                                                                 

                                                                                Suggestions for an audio interface would depend on what you needed.  It sounds like you're recording only one input at a time, so you could get by with a small one.  For a start, check out stuff like the Presonus Audiobox USB and the Focusrite Scarlett 2i2. 

                                                                                • 38. Re: audition cs5.5 won't start to play or record
                                                                                  timtro Community Member

                                                                                  This makes no sense at all.

                                                                                   

                                                                                  Why do I need to replace a USB microphone with a microphone that feeds through USB? Its not like I'm using the sound card. Audio through USB is audio through USB is audio through USB, no? Supposedly the USB mic is doing the same thing - digitizing the audio and porting it out to USB. What do these extra devices do besides add an extra input and monitoring that I don't need? How does Audition know (or care) how the audio gets to the USB input?  All I can see is I'm spending $100+ to end up with the same thing I have already, just with more clutter in the workstation. If the USB in the USB microphone doesn't work why do they exist at all? Moreover, why do they work with most programs that are not Adobe Audition CS6: Audacity, SoundForge, the previous Adobe program, Audition before the software "updates", some of my other NLE programs with audio input, etc.

                                                                                   

                                                                                  I just started the program again after plugging in the mic and .... nothing. no audio. I uninstalled the add on program and tried again .... nothing. I installed the add on again, now the record function is grayed out. Nothing.reen

                                                                                   

                                                                                  What do you suggest now? The "options" screen gives no clue. No errors, but no audio recording either. The USB mic shows on and Windows indicates when it is plugged in and out. I can just imagine my mood if I had just spent another $185 only to find I'm still in the same place I was. I still have nothing.

                                                                                   

                                                                                  I found that after installing the ASIO Audacity no longer worked. It didn't see any audio input. I unistalled ASIO, now Audacity works so I don't have any use for Audition any longer. Audacity works just like Audition USED to work and the other program worked - I plug in the mic, I record, I unplug the mic and I play back. Done.

                                                                                   

                                                                                  I'm quitting this thread now. I appreciate the assistance but I'm going to be smart and forget about Audition and probably uninstall it to avoid future frustration.

                                                                                  • 39. Re: audition cs5.5 won't start to play or record
                                                                                    therealdobro Community Member

                                                                                    timtro wrote:

                                                                                     

                                                                                    This makes no sense at all.

                                                                                     

                                                                                    Audio through USB is audio through USB is audio through USB, no? Supposedly the USB mic is doing the same thing - digitizing the audio and porting it out to USB.

                                                                                    No.  Audio via a USB interface avoids the problems you've been having using a USB mic.  The interface makes the difference.  If you don't understand it, fair enough.  But don't blame Audition for your own inability to understand it.

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