Robohelp Crashes After Launching Other Programs, Especially Quickbooks

[Patrick_McNa]

We are experienced multiple Robohelp issues on multiple machines.  I appreciate this forums patience as we work through these issues.  Support has been useless.  Anyway, when we have a project open in Robohelp 9 and we launch other programs it will normally lock up Robohelp.  This doesn't happen every time, but at least 50% approx.  We've noticed this is particulary true with running Quickbooks after opening Robohelp 9.  Any help would be greatly appreciated. 

Also, are there any known issues with Windows 7 64bit and Robohelp? One of our PCs is running Windows 7 now but all the others are still xp 32 bit.

[Jeff_Coatsworth]

Where are the projects located?

[Patrick_McNa]

For about the past two weeks we have been copying them down from the server to the local workstation of whomever is working on them. 

[Jeff_Coatsworth]

Are you running any source control? I ask because I found that RoboSource had installed itself & was running as a service on my machine even when I didn't need or use source control. Disabling the services improved my performance.

[Peter Grainge]

In addition to Jeff's comments...

Are you copying down by using copy and paste? If so zip on the server and copy the zip file.

In your first post in this thread you say "Also, are there any known issues with Windows 7 64bit and Robohelp?" Please see the Sticky Topic "Before You Post" where it is requested that all threads start with the version of RoboHelp used. Both 8 (patched) and 9 should work fine but there may be problems with earlier versions.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge