Just a quick general comment/question and I must emphasize that I don't mean any disrespect whatsoever. I just wanna share a particular (and recurrinng) pain point. More and more, every time I get into discussions regarding a "community help" content solution, the conversation invariably turns to areas like:
- community feedback
- user engagement
- wiki-like functionality
Admittedly, my customer/partner base is rather engineering-centric (somewhat) and they love doing all their project-oriented stuff in Confluence (suppressing my disdain momentarily), but if they had it their way, we'd move all my RoboHelp content into Confluence and let the inmates run the asylum. However, I've kept everyone at bay by insisting that RoboHelp will at least offer some semblence of a compromise (commenting feature) and we'll all get the best of both worlds. But is this really true?
Considering the fact that the only thing I can offer my audience is the commenting feature, which I can only use if I convince my department to spend another $2,000 for RoboHelp Server, what does this extra investment really gain for me? In short, I'm running out of compelling arguments to let my customers and my management decision-makers continue its investment in RoboHelp.
- Does anyone know if there are planned future enhancements to RoboHelp that will incorporate more social-type features and functionality?
I personally think this is a critical juncture for this product and technology because even though there's a lot of marketing-speak around the social aspects and functionality, I don't think it's quite enough. In fact, the marketing come-on is just ambiguous enough (and maybe I didn't see the fine print) that I thought I'd have the commenting feature when I bought RoboHelp 9.0, but have only now discovered I need to tack on RoboHelp Server as well? Seriously? That's never gonna happen.
So I'm now investigating open source and third-party solutions that can add commenting type functionality and if that doesn't work out, it might be back to the drawing board or looking at solutions like MindTouch that seem to "get it" a bit more than some of these more traditional Help Authoring Tools that still seem a bit too tied to the past.
In short, I wanna keep using TCS and RoboHelp . . . and am hoping there are some new features forthcoming in the not-too-distant future. Hopefully sooner rather than later.
Walt Disney Company