16 Replies Latest reply: Dec 23, 2011 5:59 AM by na010 RSS

    CS5 Brush Crash

    na010 Community Member

      Hi,

       

      I just got cs5 and it sometimes crashes for no reason when i'm using the brush. I THINK it's mostly when I use the default new tilt functions brushes (wet brushes etc). When it crashes, the brush still draws on the page when I move the tablet around (it wasn't touching the tablet so really, it shouldn't have been drawing on to the page) while the cursor looks like the adobe thinking spinning wheel. I can't save, I can't change tools, I can't select any of the menu, I can't quit. So all I can do is move the cursor around and make it draw things on the page and end up having to Force Quit the program. It also gives no chance to send any sort of crash report.

       

      The first time it crashed was when I was making lots of strokes, fast, on the page and it started lagging. But sometimes it just does it randomly when I'm just drawing normally.

       

      I have a macbook pro 17" (early 2009 model). Snow Leopard (10.6.3). Graphics card Nvidia 9600M GT. Processor: 2.93GHz. and was using Intuos 3 wacom tablet.

       

      Anyone else have this problem or is it just my computer? :S

       

      Thanks~

        • 1. Re: CS5 Brush Crash
          Chris Cox Adobe Employee

          When it crashes, the brush still draws on the page when I move the tablet around (it wasn't touching the tablet so really, it shouldn't have been drawing on to the page) while the cursor looks like the adobe thinking spinning wheel. I can't save, I can't change tools, I can't select any of the menu, I can't quit.

          Did you get a crash report?

          Or, as you described, did the application lockup or freeze?

           

          That is an important distinction, because crashes and freezes are very different things with very different causes.

          • 2. Re: CS5 Brush Crash
            na010 Community Member

            There is no crash report. It just looks like it's thinking, with the spinning cursor. Also, I don't think it's just brushes. It just crashed again and all I was doing was changing the opacity of the layer.

             

            I've tried leaving it to think for a while, but even after a long time it doesn't fix itself.

            • 3. Re: CS5 Brush Crash
              Chris Cox Adobe Employee

              It just looks like it's thinking, with the spinning cursor.

              Which means you don't have a crash, just a freeze or hang.  (again, they are very, very different problems)

               

              For freezes and hangs, you can go to the Activity Monitor, double click on the application name, and in the dialog that opens up click the "Sample" button in the bottom left corner.  That will get information about what the application is doing, and where it might be hanging.

              (bonus points if you can use Shark, but that's a developers tool)

               

              Then save the report and email it to ccox at adobe dot com, and I can try to figure out why it hung.

              • 4. Re: CS5 Brush Crash
                na010 Community Member

                I've just sent an email with the sample of the crash.

                • 5. Re: CS5 Brush Crash
                  Chris Cox Adobe Employee

                  Thank you.

                   

                  (and it's not a crash -- freezes and crashes are VERY DIFFERENT THINGS)

                  • 6. Re: CS5 Brush Crash
                    cckugler Community Member

                    I have this exact problem!! I need help too as it happens very randomly and usually when I am painting with the brush very fast. Whether the brush is set to paint with opacity or not I do not know the particulars but it happens ALOT and drives me just about crazy because i loose alot of valuable work and time. This is the first time I have seen someone with the same problem so thank goodness that I know I am not alone. So if there is a solution for this please let me know.  I have the sample file as well.

                    • 7. Re: CS5 Brush Crash
                      na010 Community Member

                      Oh glad I'm not the only one. I STILL have this issue til this day. I've reformatted my laptop and everything. What are you using? I'm using Macbook pro laptop (older model)

                       

                      The reason I ask is because I kinda have a work around. And from the solution I'm thinking it might be a laptop/trackpad issue? I'm not so sure... but anyway, here's the work around. So when it happens, i usually grab a mouse and plug it in (mine's just a wireless mouse, might work the same for a wired mouse?) and then click on the page a couple of times. It'll keep spinning for a while and then your page will be covered with lots of mouse clicks and lines. But the thing should have stopped stalling. Then you just ctrl+z a couple of times and it should be back to where you left it. There were a couple of times where i clicked too much and ran out of undos, but hey better than reverting back to an old file.

                       

                      Hope that works for you~ Well, what i'm really hoping is that there will be an actual patch for this problem one day, but this will do for now. So best of luck!

                      • 8. Re: CS5 Brush Crash
                        Jeffrey Tranberry Employee Hosts

                        What version of OSX are you using? I'd make sure you're using the latest version 10.6.8 (The OP mentioned 10.6.3 which had video driver bugs that could cause this type of issue)

                         

                        Also, make sure Photoshop is Up-To-Date: http://adobe.ly/PS-Up-To-Date

                        • 9. Re: CS5 Brush Crash
                          na010 Community Member

                          Currently using snowleopard 10.6.8 and i always update my photoshop. I did notice it happening less in snowleopard as opposed to 10.6.3 but it still does happen occasionally.

                          • 10. Re: CS5 Brush Crash
                            Community Member

                            na010 wrote:

                             

                            Currently using snowleopard 10.6.8 and i always update my photoshop. I did notice it happening less in snowleopard as opposed to 10.6.3 but it still does happen occasionally.

                             

                             

                            10.6.3 is Snow Leopard, just like 10.6.8; all versions of 10.6.x are. 

                            • 11. Re: CS5 Brush Crash
                              na010 Community Member

                              pretty sure i started with 10.6.3 which was leopard. had to upgrade to snow.

                              • 12. Re: CS5 Brush Crash
                                na010 Community Member

                                o a quick google search showed me i was wrong. well it happened less in 10.6.8 than it did in 10.6.3 (which was when i started this thread). Geez people are super pedantic huh.

                                • 13. Re: CS5 Brush Crash
                                  Community Member

                                  na010 wrote:

                                   

                                  pretty sure i started with 10.6.3 which was leopard…

                                   

                                  No, you are confused.  10.6.3 was already Snow Leopard.  You even said so yourself when you started this thread in June of 2010.  If you access the forum through its web interface in a web browser, as it was designed to be viewed, you can see your original post at the top of this thread:

                                   

                                  na010 wrote:

                                   

                                  …I have a macbook pro 17" (early 2009 model). Snow Leopard (10.6.3). Graphics card Nvidia 9600M GT. Processor: 2.93GHz. and was using Intuos 3 wacom tablet…

                                   

                                   

                                  All versions of 10.6.x from 10.6.0 through 10.6.8 are Snow LeopardLeopard was 10.5.0 through 10.5.8.

                                   

                                  Some folks are super confused, then call other people super pedantic after they have confused the entire forum. 

                                   

                                  In any event, I prefer to err on the side of being "pedantic" in your view, than being clueless and confusing. 

                                   

                                   

                                  ____________

                                  Wo Tai Lao Le

                                  我太老了

                                  • 14. Re: CS5 Brush Crash
                                    na010 Community Member

                                    Yes. clearly i was confused, which I then rectified with a simple google search as I already mentioned in my previous post. Thank you so much for taking your time to clarify the proceedings of what just happened in the past 4 comments of this forum post. It was so insightful and was truly helpful to the original question and problem posed at the beginning of this forum.

                                    • 15. Re: CS5 Brush Crash
                                      Community Member

                                      Well, at least you won't be confusing the Adobe engineers and sending them on a wild goose chase after a bug that you were erroneously claiming to have started in Leopard. 

                                       

                                       

                                      ____________

                                      Wo Tai Lao Le

                                      我太老了

                                      • 16. Re: CS5 Brush Crash
                                        na010 Community Member

                                        Then let's hope the adobe engineers are as smart as you and realise that the osX 10.6.3 the not-as-tech-savvy as you customer is citing is not actually leopard. And if they don't let's hope they have some sort of amazing skill of either re-reading and re-analysing or a good google-fu. Again thank you so much for your input. I'm sure if there is a resolve for this issue it would not have happened without you