A few more questions:
- How large is the zip file you uploaded?
- Did you upload the file to 'My files' or to a collection (folder)?
- How many other files are in the collection you uploaded to?
I would like to follow up with you directly if possible to see the issue via secure screen sharing using Adobe Connect. My email is firstname.lastname@example.org.
- The file size is 1.2 GB.
- I uploaded it to a collection folder.
- This was the only file in the collection
I deleted the collection folder because I didn't see the file. The account shows that the space is still being used even though I deleted the folder. I sent an Adobe Connect request to your email account.
Thanks for your help,
same problem here: ZIP not visible but seems to eat memory.
- ZIP-File 180,5 MB (3x PDF/X3 printing data)
- MAC OS 10.7.4
- Browser Safari 5.1.7
Is it save at the current state of creative cloud to deliver printing pdf/X3 in original format without zipping?
Two weeks ago i had problems and lost money because of damaged data after the printhouse downloaded (and they delivered that crap directly to my customer) my unzipped pdf file from creative cloud.
I have had the exact same issue, I tried uploading a 1.5GB Zip File. It sat there saying it was uploading for hours, finally I figured something must be wrong so I closed out the browser (Chrome). Then the next time I opened cloud back up it still shows that the space is allocated. So I deleted, then "permanently deleted" all the files and folder I had in Cloud, nothing changed.