12 Replies Latest reply: Jan 6, 2012 12:49 PM by Andy Post

Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

BULLETPROOF NETWORKS May 26, 2010 6:57 PM

When clicking on the"attach PDF file to a new email message" button, or by selecting "attach to email" from the File Menu; the following error is received:

"An error occurred while trying to create a mail document. Acrobat is unable to complete your request."

I have checked, and Entourage is set as the default mail client, and is functioning correctly.

I thought that the default mail client not being set would cause this problem, and setting it would correct it, but that is not the case. There doesn't appear to be any "email" settings in Acrobat, unless I missed something.

This problem has been present almost as long as CS3 has been installed.

Acrobat 8 Professional is up to date at 8.2.2

Entourage 2008 is up to date at 12.2.4, and is configured for use with Exchange.

Mac OS X Snow Leopard is up to date at 10.6.3.

Any help would be greatly appriciated. I have fixed this problem before, but cannot find my notes on the fix. If I figure it out, I will update this thread with the solution. Searching Google for "mac acrobat cannot attach pdf to new email message", "An error occurred while trying to create a mail document. Acrobat is unable to complete your request." (or anything of the like), or "mac cannot email from acrobat", etc, etc, etc, just leads to a world of unhelpful information...which is why I am creating this post.

1. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

NickiVuchetich Jun 22, 2010 10:15 AM (in response to BULLETPROOF NETWORKS)

I am also trying to find a solution to this problem. When setting up a shared review in Acrobat Pro 9, it won't send out the e-mail with PDF attachment. I get the same message: "An error occurred while trying to create a mail document. Acrobat is unable to complete your request." It does create the _Review PDF and I can send it manually, but it's a little more convenient to have Acrobat generate the e-mail.

I'm using Entourage for an e-mail client. I have gone into Mail and made sure Entourage was the default e-mail program, as some have suggested in the forums. All programs should be up to date, and just updated to OS X 10.6.4.

Thank you for any suggestions!
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2. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

Duboser Sep 16, 2010 11:03 AM (in response to BULLETPROOF NETWORKS)

FIGURED IT OUT - I had to open "Mail", setup my exchange account and re-designate Entourage as my email client. Worked after that. This was with CS5 and snow leopard.
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3. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

lbrentg Jan 27, 2011 4:25 AM (in response to Duboser)

I have the safe issue now in Pro X - it will not send directly from the app either for review or collab live. I do not hvae Entourage - I use Outlook for Mac running on 10.6.6

Thanks in advance.
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4. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

AmbooS Jan 27, 2011 5:18 AM (in response to lbrentg)

What is the Outlook version on your Mac?
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5. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

lbrentg Jan 27, 2011 6:20 AM (in response to AmbooS)

The new one - Office 2011.
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6. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

Phillip Jones Jan 27, 2011 8:07 AM (in response to lbrentg)

Outlook in 2011 is designated out of the box as version 14.0.

Technically it version 1.0 as Mac's haven't used Outlook in about 10 years. It was introduced 10 years ago but was just a shadow of what PC outlook was. Then they switched to Entourage. This year They dumped Entourage and started over with a direct port of the Office 2010 version of Outlook with some limitations (as is the usual with any Mac Applications, Mac applications are never direct parity of PC applications.) the latest update for Office 14.0.2 you must update to 14.0.1 first the 14.0.2. The first Serice Pack (14.1) is due out some time around second quarter(Spring).
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7. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

AmbooS Jan 27, 2011 8:18 AM (in response to lbrentg)

Mac Office 2011 is an unsupported version. This may be fixed in a future patch release.
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8. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

Duboser Jan 27, 2011 1:23 PM (in response to BULLETPROOF NETWORKS)

I know have this working properly using Mac Mail and Adobe X - really does not like Outlook 2011.
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9. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

MXSport Dec 9, 2011 2:33 AM (in response to AmbooS)

Is Adobe Acrobat still not supporting Microsoft Outlook 2011 for Mac? Can you say anything about when it will? I'm a bit surprised it doesn't, since Outlook 2011 has been out for quite a while now..
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10. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

Andy Post Jan 6, 2012 12:32 PM (in response to BULLETPROOF NETWORKS)

If you are still looking for a solution to this problem and are an Outlook user, there is still no joy. I'm at verion 14.1.4 and am getting the same error message. Once again the big software companies are guarding their turf and users are stuck in the middle.
As the great American philosopher says...DOH!
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11. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

Duboser Jan 6, 2012 12:37 PM (in response to Andy Post)

Agreed - not holding my breath. But, it cannot be that hard...can it?
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12. Re: Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

Andy Post Jan 6, 2012 12:49 PM (in response to BULLETPROOF NETWORKS)

Don't know, I'm a photographer not a programmer. First you have to know how to do it. Then you have to care enough to do it. Bitter? a tad
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