Hi again Vick
Oftentimes, we see miscommunication occur between Sales staff
and end users. While I'm sure Sales staff are keen to sell a
product, I'm doubtful they would outright lie to someone in order
to do so. But that's a discussion for a different venue.
I'm guessing that it's a simple
miscommunication/misunderstanding here. You said:
Thanks for your replies. I'm really depressed, upset, and
frustrated! When we bought RoboHelp/RoboEngine last Spring, we were
told that it needed to run on a server. And, we were assured
several times by suppport staff at Adobe that it was FINE and
NORMAL to run the software on a server! We have several people who
access the files and do updates to projects.
To me, I could see where the Adobe support staff might be
thinking RoboHelp
output files running on a server. Additionally, RoboEngine
has to run on a server. Certainly RoboHelp is more than
risky to house both the application on a server as well as your
project files. Your output files are fine there, but not the
source. Then we hear of multiple folks with their "fingers in the
pie" with accessing files and updating projects. Makes one shudder
at the thought with all the ways things could go wrong! The only
real way this works is by using Source Control software.
As for the slow load, here are my thoughts. I have no way to
substantiate them, they are only a hunch.
Since you have the project as well as the output on the same
server, I'm wondering if the slowness is occurring because of the
following. First I'll describe the
normal way folks operate. (sorry, but you don't fall into
this category from what I've heard)
RoboHelp (and projects) are stored and manipulated from a
workstation on the company network. WebHelp Pro is generated, which
places modified copies of all the files in a separate folder on the
workstation. As this occurs, whatever was there prior to generating
is first erased in preparation for receiving the new project. After
generating to the folder, another process is invoked that
propagates the files from the output location to their final
destination on the RoboEngine server.
I'm wondering if you have by chance configured things so the
output location (which would normally be on the local workstation)
is actually the destination on the server? As the first step in
this process is to delete the files that are there in preparation
for replacing them with new ones, I'm wondering if the delay being
observed is becuase of this process.
Sounds like quite a nest of weiner dogs!
Cheers... Rick 🙂