-
1. Re: Search Function does not work in Community Help
ming47 Jan 7, 2012 1:05 PM (in response to thebestcpu)I have the same problem.
Can anyone assist?
-
2. Re: Search Function does not work in Community Help
thebestcpu Jan 7, 2012 1:44 PM (in response to ming47)Thanks for jumping in Ming. At least I know I am not alone at the bottom of this hole.
-
3. Re: Search Function does not work in Community Help
AW Photo Jan 7, 2012 2:39 PM (in response to thebestcpu)Me too. I had assumed it was linked to me not being able to download the Elements local content.
-
4. Re: Search Function does not work in Community Help
rdejus Jan 7, 2012 5:35 PM (in response to thebestcpu)Same here. On Windows 7 using CS5. This is an Adobe problem. Someone needs to fix this ...
R.
-
5. Re: Search Function does not work in Community Help
Mark Nichoson Jan 7, 2012 6:16 PM (in response to thebestcpu)Hi; thakns for reporting the issue. We are investigating now. In the meanwhile, please use the online, web search here: http://community.adobe.com/help/search.html
Make sure to select the appropriate product in the pull-down menu to ensure optimum results.
-
6. Re: Search Function does not work in Community Help
swfteach Jan 7, 2012 6:52 PM (in response to thebestcpu)Hi thanks for getting this reported, it is happening to me as well. Hope Mark can get it back soon, I depend on it so much.
-
7. Re: Search Function does not work in Community Help
PECourtejoie Jan 8, 2012 8:14 AM (in response to swfteach)There is a thread on the topic on the Photoshop forum: http://forums.adobe.com/message/4124703#4124703
Strange, it works in CS4
But you guys are able to go to http://help.adobe.com/en_US/photoshop/cs/using/index.html right?
It might be useful to know that you can set Community Help Sites as a search engine in your browser (it should offer you to register itself as a search engine, while Safari users have to add Glims to add additional search engines.) http://blogs.adobe.com/communityhelp/2009/01/opensearch_plugins_available_f.html
-
8. Re: Search Function does not work in Community Help
swfteach Jan 8, 2012 9:25 AM (in response to PECourtejoie)Just FYI, its not working in Flash either. It appears as thebestcpu described. I'm W7 64, CS5.5, it was working fine, I noticed it Saturday.
Thanks
-
9. Re: Search Function does not work in Community Help
Chris Cox Jan 8, 2012 10:29 AM (in response to swfteach)It appears to be working for me right now.
But I just had an AIR update notice pop up, let me update everything.
Sigh. 4 update installs later...
Still working. Either they fixed the problem, or it might be location dependent (and no, I'm not in the office).
-
10. Re: Search Function does not work in Community Help
Mark Nichoson Jan 8, 2012 11:04 AM (in response to thebestcpu)Hi: yes, search is working normally in the Help app now. There was an issue with the servers that handle the search requests -- the team is keeping a close eye on things to ensure that it won't happen again. Thanks for your patience.
-
11. Re: Search Function does not work in Community Help
swfteach Jan 8, 2012 11:15 AM (in response to thebestcpu)Seems to be working fine now! And you?
-
12. Re: Search Function does not work in Community Help
swfteach Jan 8, 2012 11:16 AM (in response to Mark Nichoson)THANKS!
-
13. Re: Search Function does not work in Community Help
ming47 Jan 8, 2012 11:53 AM (in response to thebestcpu)Working fine now for me.
Thanks and please pass back to those behind the scenes.
-
14. Re: Search Function does not work in Community Help
thebestcpu Jan 8, 2012 12:30 PM (in response to thebestcpu)After seeing the reports that things were back up ane running, I rebooted my system and the Community Help Client (Adobe Help) is now also working for me. Yea!
So finally I fell into a hole that I did not pre-dig for myself (which is the normal case BTW ).
Thanks to Mark and the Adobe team for close monitoring of the forums, acknowledging the issue, finding root cause, and getting a fix and preventative action in place in very short order. Please accept my thanks and pass it on to others that were involved. You can let your bosses know that your efforst and results are appreciated (or send me a PM with an email address and I will do it myself )
Thanks again.
John Wheeler
-
15. Re: Search Function does not work in Community Help
wordsmeet Jun 25, 2012 8:18 PM (in response to Mark Nichoson)I have Creative Suite Standard CS5.5. I am using InDesign, Photoshop and Illustrator. When I tried to access the application Adobe Community Help, I run a search for any of the above programs and the search shows nothing in the right panel. I tested selecting and copying one of the "white" pages and the text shows readable in a Word document. Something is happening, the text, links, etc. are INVISIBLE in the right panel. My CS is updated, and I recently updated Air as well.







