10 Replies Latest reply: Sep 8, 2012 6:40 PM by David Burkhart RSS

    AdobeOwl.dll_unloaded - help needed

    Antons Zotovs Community Member

      Good day,

       

      Please help me with this trouble.

      Every time i closing Illustrator - "Adobe Illustrator has stopped working" window appears. Even if i`m open clean program without .ai files opened.

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Illustrator.exe

        Application Version:    15.1.0.39

        Application Timestamp:    4d76c9e3

        Fault Module Name:    AdobeOwl.dll_unloaded

        Fault Module Version:    0.0.0.0

        Fault Module Timestamp:    4b958fed

        Exception Code:    c0000005

        Exception Offset:    65eafe38

        OS Version:    6.1.7601.2.1.0.256.1

        Locale ID:    1062

        Additional Information 1:    eb56

        Additional Information 2:    eb560e275e2518a1db46730ab345ee3d

        Additional Information 3:    ea56

        Additional Information 4:    ea56aa1750ded93797ae75a016730e1f

       

      My system:

      Windows 7-64 bit.

      24Gb DDR3

      580GTX

      Adobe Illustrator version CS5.1 (15.1.0) is a part of Adobe Production Premium CS5.5

       

      Help, please!

       

      BR, Antons