5 Replies Latest reply: Jan 12, 2012 4:09 AM by Christophe_Jossic RSS

    Update problems in published app

    Neele Meier

      Hello,

       

      I made an update of some articles of the folio, two articles were deleted and replaced with two new articles.

      I saw the update in the content viewer correctly.

      I went to digitalpublishing.acrobat.com and updated the folio.

       

      Now I see the update in den "real" version in the content viewer correctly, but I see no update in the app.

       

      What can I do?

       

      Neele

        • 1. Re: Update problems in published app
          Christophe_Jossic Adobe Employee

          Is it a single-issue viewer you have?.. in which case you'd have to re-submit you app together with the new folio.

          • 2. Re: Update problems in published app
            Neele Meier Community Member

            We have a multi-folio app.

             

             

             

            Am 11.01.2012 um 15:30 schrieb Christophe_Jossic:

             

            Re: Update problems in published app

            created by Christophe_Jossic in Digital Publishing Suite - View the full discussion

            Is it a single-issue viewer you have?.. in which case you'd have to re-submit you app together with the new folio.

             

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            • 3. Re: Update problems in published app
              Christophe_Jossic Adobe Employee

              I believe I've seen this before for a V15 app ... rebuilding the viewer to V17 heped in that particular case.

              What happens in the developer build *.ipa file?

              Thanks

               

              Message was edited by: Christophe_Jossic

              • 4. Re: Update problems in published app
                Neele Meier Community Member

                I mean the Live App, that is published 3 weeks ago.

                It's a V17App.

                 

                The problem exists in the Apple and the Android version.

                 

                A new discovery:

                When you install the app again and download the magazine again, you get the update.

                 

                Thank you for helping!

                 

                 

                 

                 

                 

                 

                Am 11.01.2012 um 16:48 schrieb Christophe_Jossic:

                 

                Re: Update problems in published app

                created by Christophe_Jossic in Digital Publishing Suite - View the full discussion

                I believe I've seen this before for a V15 app ... rebuilding the viewer to V17 heped in that particular case.

                 

                Also when you mention App, do you mean the Live App on the app Store or the developer build?

                 

                 

                Thanks

                 

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                • 5. Re: Update problems in published app
                  Christophe_Jossic Adobe Employee

                  Copying the annoucement from the Home page as this could still apply to you if built with the Viewer Version set to v15 from Viewer Builder version 1.7.0.

                  Have a look at the steps below and let me know.

                   

                  If not, polease check your private messages as I'll need some more details - Thanks

                   

                   

                  ************
                  ANNOUNCEMENT:
                  Apps build on v15a viewer code should be upgraded to v17 or later.

                  There are two significant issues which affect the v15a code base. This would be if you built with the Viewer Version set to v15 from Viewer Builder version 1.7.0. You can check to see if your app is built on this code base by doing the following:

                  1. Launch the app and open any folio.
                  2. While viewing the folio, tap on a non-interactive area of a page to bring up the navigation tools.
                  3. Double click on the name of the application in the top navigation bar.
                  4. Affected apps will show a version 2.1.0.x.x.

                   

                  Adobe recommends that affected customers rebuild their application to use v17 or later Viewer Version in Viewer Builder 1.7.0 or later. This will resolve the following issues::

                  No analytics reported | v15-based viewer apps | Digital Publishing Suite (cpsid_92793).

                  Users are not notified of folio updates, or updates do not download | Digital Publishing Suite (cpsid_92844).