25 Replies Latest reply: Jan 23, 2012 4:14 AM by Ted Smith RSS

    My Adobe Premiere Element 10 is acting squirrely...ugh

    Mz Mel Community Member

      I'm just at the beginning of creating a video (project) and I'm already running into problems. I've upload pictures and added a mp3 track. The music is playing from the mp3, but the pictures aren't previewing in the monitor panel.

       

      This program cost too much to not work properly...please help me if you know how to correct this problem. Thanks in advance guys. :-)

        • 1. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
          Steve Grisetti MVP

          Have you ensured that the photos are no larger than 1000x750 pixels in size?

           

          What do you mean by "pictures aren't previewing"? Do you see one picture and it doesn't switch to another or do you only see  a black screen?

           

          Have you rendered the timeline if there are red lines above the clips on your timeline? To render, press Enter. The red lines will turn green and your video will play more smoothly.

          • 2. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
            the_wine_snob Community Member

            Welcome to the forum.

             

            When one is having an issue with Still Images, I think the same thing, as Steve does - how large are those stills?

             

            This ARTICLE will go into more detail, and also explain how to batch Scale Still Images, before they are Imported into PrE.

             

            My second thought concerns the installed video driver. What is the make/model of your video card, what is your OS, and what is the number/date of your installed video driver?

             

            Good luck,

             

            Hunt

            • 3. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
              Mz Mel Community Member

              Hi Steve,

               

              Thanks for trying to assist me. The picture size is fine.

               

              When I say, "the pictures aren't previewing"...I mean the movie/slideshow what have you isn't working. The pictures are "rendered" the slides aren't changing. I have a "title" at the beginning and then pictures, but the pictures are never played in the "monitor panel", just the music is playing. This is so, so annoying.

              • 4. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                Mz Mel Community Member

                Hi Bill,

                 

                Thanks for responding to help. The package stated the minimum requirements needed to work and my computer matched it, so I'm not sure why it isn't working correctly. I tried to click the "help online button", but it never opened. Do you have any contact info for Adobe Premiere 10 admin help? I'm not in the habit of throwing money away...at this point, that program is a waste of money for me.

                 

                "Signed Annoyed...grrr"

                Mel

                • 5. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                  Steve Grisetti MVP

                  If you matched the minimum specs on the box, you aren't even close to what the program really needs to work!

                   

                  What is your operating system and how fast is your processor?

                   

                  Also, I recommend you convert that MP3 to a WAV file with a program like Audacity (free). MP3s really steal a lot of power from the program, and you may find that swapping in a WAV file along makes all the difference. (To test this, try removing the MP3 completely and see if the video plays any better with just the rendered photos.)

                  • 6. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                    the_wine_snob Community Member

                    The "Minimum System Requirements" do not address updating the video drivers.

                     

                    What is the make/model of your video card, and what is the number/date of the installed video driver?

                     

                    Video drivers are very important, and PrE interfaces with them, more closely than most other computer programs. They are also fragile things, and even simple OS updates, or hot-fixes, can render the video driver obsolete, hence the reason that ATI/AMD and nVidia issue new ones at least once per month.

                     

                    Also, what are the pixel x pixel dimensions of the Still Images? The DPI/PPI and the file sizes are meaningless - only the pixel x pixel dimensions matter.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                      Mz Mel Community Member

                      Bill Hunt,

                       

                      I'm not computer Guru...I have no idea where to find all the info you're asking. I do remember when ordering my pc, it was to have at least a 16-bit video card. The box said it would work on OS XP with Service Pack 2 (I have Service Pack 3) and I think mine is a 64-bits OS (I think the box said the min of 32-bits). I was trying to look under the "Control panel" for the details...where should I go to verfiy? Thanks

                      • 8. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                        Mz Mel Community Member

                        The MP3 isn't the problem, the MP3 is playing fine, the pictures is the problem...it's what's not working.

                         

                        If the min requirement don't work, they shouldn't have that as the min requirements...that's the whole point.

                         

                        I have Windows XP, Service Pack 3...32 bits (I just looked it up)

                        • 9. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                          the_wine_snob Community Member

                          This might depend on the exact version of Windows, that you have, but if you go to Control Panel>System>Hardware>Device Manager, you should be able to find your graphics card/chip, under display adapter.There, you will find the make/model of your graphics card/chip. If you Dbl-click on that, you will then see Driver, where you will get the info, regarding the video driver, that is installed.

                           

                          Good luck,

                           

                          Hunt

                          • 10. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                            the_wine_snob Community Member

                            I agree with you, regarding the published "Minimum System Requirements." Those are basically for getting PrE to load. Beyond that, it gets very gray in that many factors come into play, such as Source Footage, and Duration of the Project's Timeline. Those can make a very big difference. I have also campaigned for Adobe to list "real world" specs., but it seems that the marketing department wants things, as they are.

                             

                            For me, it is about the ability to smoothly edit Video, and even there, you will find disagreements. Some get by with minimal, but I lean towards a realistic setup, that does things very smoothly. As a "for instance," I feel that to edit AVCHD material (HD), one needs a faster i7 CPU, while others tell of being able to edit with a Pentium D. I cannot imagine HOW they manage, but they seem to do so.

                             

                            Same thing for a single HDD vs my recommended 3x physial HDD setup. Some feel that a tiny, slow, single HDD is adequate, but most find that if they add just one more physical HDD, things get SO much better. Then, when they add the third, and use them properly, things get even better.

                             

                            It gets down to what one expects.

                             

                            Good luck,

                             

                            Hunt

                            • 11. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                              Mz Mel Community Member

                              My pc is Pentium 4. The info I got about the video card is "Radeon x300 SE 128MB Hyper Memory"...I followed you're steps. My footage wasn't long...I was just at the "Intro"...maybe 1min or 1min and 5 secs. I used to use "Windows Movie Maker", but started to have upload issues and decided to upgrade and the upgrade is sucking too (insert "scream"...lol). I really dislike I'm having such a hard time over something I thought would be simple, relaxing, fun and easy to do.

                               

                              I'm so disturbed with this software...I think I need to just take it back. This video making stuff is suppose to be fun and a positive outlet and it's becoming stressful and not fun at all. I just want what I paid for to work properly and it's not...I'm so bummed by this too (ugh)! I don't know much (very little) about the ins and outs of editing software (I don't know all these terms being thrown around), I just wanted something that would make great and interesting videos.

                              • 12. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                the_wine_snob Community Member

                                OK, you have an ATI/AMD Radeon x300 SE. What is the installed video driver, number and date?

                                 

                                What are the pixel x pixel dimensions of the Still Images?

                                 

                                Good luck,

                                 

                                Hunt

                                • 13. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                  Mz Mel Community Member

                                  I have no clue were the info for the driver is...I've looked and I'm not finding it. Again, I'm not pc Guru...I just know how to use it for my day to day.

                                   

                                  When I take pics my camera is set to 5M (I guess that calculates into 2592X1944. looking at my camera). I guess that's what it is. Which is decent quality...I don't want crappy pics and I've always used the same setting (for other editing programs). I've never heard of having to use poor quality pics for an editing program to work. If I have to use crappy pics for this supposed "High Quality" program they can have it back, because I won't do it. I'm not going to settle for garbage just to use this program. Looking at the box and all that it says the program can do, poor quality pictures is totally unacceptable.

                                  • 14. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                    the_wine_snob Community Member

                                    Well, while that pixel x pixel size is within the allowable size, it exacts a major toll on the system, and Scaling the images to the Project's Frame Size, will go a long way to getting the best quality, and also the lower processing overhead.

                                     

                                    As for the driver info, go to Control Panel>System>Hardware>Device Manager>Display Adapter, and click on that. Then, choose Driver, and read the installed driver info. From the screen before Driver, also make note of your Display Adapter, and let us know what it is, along with your OS version. Someone can then help you.

                                     

                                    Good luck,

                                     

                                    Hunt

                                    • 15. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                      Mz Mel Community Member

                                      I don't know how to scale the image and keep the quality (I don't have any specialty software).

                                       

                                      I'm guessing the driver name is ATI Tech Inc (that's what I'm seeing). The date says, 3/29/2005. I haven't had my pc since 2005 (maybe circa 2007), I must have gotten an old driver when I older it. I tried to update the driver (clicking on the update button), but it said it "could not find a better match"...weird

                                       

                                      You have been very helpful in trying to troubleshoot to correct this crazy issue. I don't know what else to do.

                                      • 16. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                        nealeh Community Member

                                        Mz Mel wrote:

                                         

                                        I'm so disturbed with this software...I think I need to just take it back. This video making stuff is suppose to be fun and a positive outlet and it's becoming stressful and not fun at all.

                                         

                                        I think that is the correct thing to do. The current version of Premiere Elements needs a much more recent and powerful PC. It will not give you a fun experience and, as you say, it should.

                                         

                                        Can you describe the problem you had with Windows Movie Maker ? That may be fixable.

                                         

                                        Cheers,
                                        --
                                        Neale
                                        Insanity is hereditary, you get it from your children

                                        • 17. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                          the_wine_snob Community Member

                                          OK, what is the model of ATI video card, and what is the exact version of Windows, that you are running?

                                           

                                          If there is a newer driver for your ATI card, someone will point you to the exact driver version that you need to download and install.

                                           

                                          Also, as Neale points out, Adoboe offers a 30-day, money-back guarantee, so if you have owned PrE for less than 30 days, you can get your money back.

                                           

                                          Good luck,

                                           

                                          Hunt

                                           

                                          PS - as for the age of your driver, many computer companies have a set-up disc, with the OS, and drivers. They just pop it into the machine on the assembly line, and install everything. That disc might well be a full year old, when the material is installed. That is why we always recommend that one update their OS and all drivers on a new machine, even before installing programs, especially ones like PrE.

                                          • 18. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                            Steve Grisetti MVP

                                            Why won't you try removing that MP3 and see if it makes a difference? It doesn't cost anything?

                                             

                                            Also, can you PLEASE provide your computer specs -- at least your processor speed and RAM load?

                                             

                                            You can see these by right-clicking on My Computer and selecting Properties.

                                             

                                            We can't help you if you keep skirting our questions and suggestions.

                                            • 19. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                              Mz Mel Community Member

                                              Again, I don't know the ins and outs of pc and/or software...I don't know the model # of the ATI card, I can only go by what is shown when I click it. I've stated the only info I saw when I clicked on it. I have Windows XP Service Pack 3. I clicked on the "update" driver and again, it said "could not find a better match".

                                               

                                              I think I'm just going to take the software back...it's a headache!! I'm not a pc Guru and wanted software that was easy, upload and go...apparently this is not the software. I'm tired of being frustrated over something that was suppose to be fun and relax...far from it. I'm very, very disappointed with this program. A person shouldn't have to be an expert (and most people aren't) to upload software and use it...SMH

                                               

                                              I Thank You Bill Hunt for going back and forth with me...despite my non-knowledge of pc software (and very little knowledge of the runnings of the internal pc). Have a wonderful day hun.

                                              • 20. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                                Mz Mel Community Member

                                                Steve thanks for your post.

                                                 

                                                However, I'm not skirting any questions. I can only answer questions I have the knowledge of. As I stated several times, I'm not a PC Guru (and never claimed to be)...if I don't know, I don't know. If I knew the answer to specific things asked of me, I would and did answer when directed where to find them. Please show me some grace, thanks.

                                                 

                                                The problem has not been with the audio playing, the problem has been with the video portion not playing. I'm so over this software, I'll more than likely just take it back to the store.

                                                 

                                                Thanks for your assistance Steve and have a wonderful day.

                                                • 21. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                                  Steve Grisetti MVP

                                                  Yes, but have you tried removing the MP3 to see if it makes any difference in the video playback!!!!!

                                                   

                                                  If the MP3 uses too many resources, the program will not be able to play the video.

                                                  • 22. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                                    the_wine_snob Community Member

                                                    OK, knowing the OS is good. You have XP and have Service Pack 3 installed.

                                                     

                                                    Go to Control Panel, and click on System. From System, go to the Hardware tab and click there. Look at Device Manager, and click on it. That will bring up a tree of all of the hardware systems on your computer. You should see Display Adapter, at about 1/3 of the way down that tree, and it should have a little square with a + sign in it. Click on it, and you will see your ATI Display Adapter. Make note of it, and let us know what it is. The model number will be what you are looking for now. Someone will then go to the ATI/AMD Web site, plug in that ATI model and then your OS version, XP, and give you the URL where you can download the updated driver.

                                                     

                                                    Good luck,

                                                     

                                                    Hunt

                                                    • 23. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                                      nealeh Community Member

                                                      Mz Mel wrote:

                                                       

                                                      I'm not computer Guru...I have no idea where to find all the info you're asking.

                                                       

                                                      Three things:

                                                      1. Download and run the excellent Belarc Advisor. That will give all the answers about your machine.
                                                      2. Trust Steve. Remove the MP3 file and see what happens. Malformed sound files can screw up video.
                                                      3. What's your Windows Movie Maker problem ?

                                                       

                                                      Cheers,
                                                      --
                                                      Neale
                                                      Insanity is hereditary, you get it from your children

                                                      • 24. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                                        the_wine_snob Community Member

                                                        This ARTICLE goes into more detail on finding out what you Display Adapter model is, plus which driver version you have.

                                                         

                                                        Good luck,

                                                         

                                                        Hunt

                                                        • 25. Re: My Adobe Premiere Element 10 is acting squirrely...ugh
                                                          Ted Smith Community Member

                                                          PE preview doesnt not work at computer lower screen resolutions like 800x600

                                                          Make sure you have your display resolution set at the maximum permissible for your monitor.

                                                          Right click on desktop with no programs loaded

                                                          Left click on Properties

                                                          Settings (at top of window)

                                                          Move Screen Resolution slider to maximum. (something like 1280 by 1024 for a 19" monitor or 1024x768 for a 17")

                                                          Check Color Quality is on highest setting

                                                           

                                                          If you dont have the right driver for your video output or just using the one that comes with WindowsXP, ,you may be restricted to something like 800x600 that is too slow. If so install the driver using the advanced buttom (correct driver can be found on the internet with google)