7 Replies Latest reply: Jan 17, 2012 12:39 PM by Drarvik RSS

    Video Export Error

    99jon Community Member
    99jon Jan 16, 2012 4:09 PM

      Set the in and out point on a MOV clip and attempted to export to a folder on the hard drive. Approx 30 secs in legnth. Exp[ort as MP4.

       

      The following screen appeared!

       

      Click to enlarge

       

      ExportFail.png

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        • 1. Re: Video Export Error
          Julie Kmoch Adobe Employee
          Julie Kmoch Jan 17, 2012 9:26 AM (in response to 99jon)

          From the progress bar, it looks like the export completed, true? Would you mind posting a screenshot of your Export dialog settings? If you prefer you can contact me privately with that info. We're wondering if you have export options set up that are trying to rename the file or send it to another app for post-processing.

          • 2. Re: Video Export Error
            99jon Community Member
            99jon Jan 17, 2012 9:46 AM (in response to Julie Kmoch)

            Hi Julie

             

             

            Here is a screen grab of the export dialog - no renaming involved or opening in another app.

             

            Yes the red cross disappears after I close the error message and the export is available in the Documents folder and plays correctly.

             

            I’ve tried a few more exports and get the error message every time. Obviously I can just ignore it but I felt you may wish to get the problem sorted out before final release.

             

            Otherwise this is the best part of the new features for me; I can live without books and maps. Just hope the responsiveness of the sliders in basic panel improve as the response is disappointing compared with LR3 even using DNG in my workflow and with fast load data switched on!

             

            Click to enlarge

             

            ExportSettings.png

            • 3. Re: Video Export Error
              Julie Kmoch Adobe Employee
              Julie Kmoch Jan 17, 2012 10:51 AM (in response to 99jon)

              Thanks. The first part checks out, but we can't see what goodies are in the bottom half of the dialog. Could I bother you for one more screenshot with the sections closed? If you click the triangle at the left side of each section, it will collapse, leaving a summary of settings on the right side of the section header.

              • 4. Re: Video Export Error
                99jon Community Member
                99jon Jan 17, 2012 10:56 AM (in response to Julie Kmoch)

                ExportDialog2.png

                • 5. Re: Video Export Error
                  Drarvik Adobe Employee
                  Drarvik Jan 17, 2012 12:26 PM (in response to 99jon)

                  Have you tried with 'Do nothing' selected in the 'After Export' popup menu?

                  • 6. Re: Video Export Error
                    99jon Community Member
                    99jon Jan 17, 2012 12:37 PM (in response to Drarvik)

                     

                    Yes that works fine without error. Maybe you need to change the default.

                    Thanks.

                     

                     

                    • 7. Re: Video Export Error
                      Drarvik Adobe Employee
                      Drarvik Jan 17, 2012 12:39 PM (in response to 99jon)

                      Yes, there's some kind of underlying problem there that we'll have to look for. Thanks!