Hi there tojo45
Almost everyone here is a volunteer and simply sharing
knowledge and workarounds. I suppose actual Adobe RoboHelp team
members might visit occasionally and I would love it if they did on
a regular basis, as it's my belief that it would provide valuable
insights and information for them.
The bottom line here is that there are no dedicated
individuals that sit on the forums and their sole purpose in life
is to ensure all forum posts receive an answer. Though some might
disagree with my view on that, as some or many of us are posting
all the time.
Just as you have a job to do in addition to visiting the
forums, all the rest of us do as well! We do try and make an effort
to reply to as many posts as we can, but sometimes that simply
isn't possible. This could be a result of a simple time issue and
the other reasons you cited. In addition to those, keep in mind
that the RoboHelp forums may be but a slice of the lists and forums
we monitor. I think at last count I was participating in all the
RoboHelp forums, all the Captivate forums, the Visual Communicator
forums, the SnagIt forums as well as watching a typical load of
300-500 email messages that stream in each day. Now part of those
email messages are forum traffic, as that is my preferred way of
watching the Adobe forums.
Just a bit about thinking you posted to the correct forum.
Although I'm certainly not speaking for everyone here, I can attest
that I watch activity in ALL forum categories. I suspect others do
too. And it's rather comical to see someone post a message perhaps
in the HTMLHelp forum and see that there are few posts in there.
Then decide to post the same question in the General category
"because it seems to have more traffic". Rest assured that wherever
you posted, it was probably seen. If an answer is to be had, we
normally respond as quickly as we can.
Okay, off to check other posts now. Hopefully this provided
you some of the insights you were looking for.
Cheers... Rick