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1. Re: Exceeded number of installs? NOT
twenty_one Jan 17, 2012 10:22 PM (in response to doane2u)You must deactivate before you uninstall or reformat the drive (Help > Deactivate). So the server now believes you're attempting a third go.
Call customer service and explain, and they'll kill the old activation for you. This is routine and no problems, they do it all the time.
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2. Re: Exceeded number of installs? NOT
doane2u Jan 18, 2012 7:44 AM (in response to twenty_one)Thanks.. I couldn't chat last night because they were full. I did this morning and after a half hour chat I finally got through to the person what the problem was. But he didn't kill the old activation, he increased my number of allowed installs so that I can use CS5.. did he do the right thing?.. boy was that difficult.. he didn't seem very knowledgable at all, but it appears to be fixed as I can start CS5 now and I don't get the popup about exceeding the number of allowed 2 computers.
I had thought that because I moved the whole HD with the system and all software on it to the new computer that there wouldn't be a problem, I didn't think I would have to first deactivate it, uninstall it and then reinstall it and reactivate it.. that's sort of crazy
Thanks for the help

