Hi Chris. Section 2.3 describes use of fonts on a server by users inside a private workgroup server, and is still limited to the number of seats allowed by the license (typically 5, but EULAs can vary). It does not allow use of the font directly or indirectly by users on the Web or anywhere else.
Sorry you've had difficulty getting touch with anyone. Write to us at firstname.lastname@example.org and we'll try to help.
I don't understand how the font can allow a user to embed the font in a PDF, but then can't distribute it to anyone.
It depends on who or what is using the font, and under what circumstances. It is, of course, fine (under the standard Adobe font EULA) if a licensed user creates a PDF with embedded fonts and puts that PDF on a web server for others to download. What is not permitted is to make a font part of an automated server which is used by people on the web to generate PDFs on demand.
In the first case, the font is used by a licensed user to create a PDF. In the second case, the font is used by the web browsing public to create a PDF.
Can you try that email address again, please? We didn't get anything here (and we've received another message or two lately, so it should be working fine). Thanks, and sorry for the trouble.